Customer Service Representative (Former Employee) – Alberta – 28 September 2013
ADT is not one of Canada's 100 companies. But is your average office job. The hours are good (typical 9-5). There's benefits and decent pay. Only management gets options for bonuses. Advancement is possible. The hardest part is no formal trying or similarity across the country. Every office has its own protocol so dealing with issues between branches can be difficult when everything is done different everywhere.
lunch and learns, benefits
no formal training, branches are all ran differently
A typical day consists of serving customers that have questions or problems with their accounts. The management provides training and support along the way, fostering team spirit and positive work atmosphere. This is important as the job is fast-paced and can be stressful at times. I am required to be flexible, organized and persistent; therefore, it has been a fruitful experience overall.
training, supportive staff, and great team
can be stressful and many applications and programs must be learned