ADT Security Services
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ADT Security Services Pay & benefits reviews

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Canada263 reviews
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4.0
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Good experience as a monitoring agent for a security company for both particular and business. i would have stayed longer at the time if the salary was better. But i enjoyed the experience
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1.0
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Mauvaise gestion du coter des departements de ventes, RDV d'installation annuler sans avoir ete avertis, formation en ligne est bonne mais celle sur le terrain et celle comment utiliser les logicielle ZERO.
Mauvais manager qui est autant perdu que les représentants.
Pros
horaire flexible
Cons
Paye plan de compensation, allocation vehicule, formation, gestion
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1.0
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Very dissatisfied with the level of professionalism


Not reliable



Not well compensated


Zero benwftos



No real pay

Not well trained


No fixed income


No base pay


Below minimum wage


The managers try to take your money and lie about the deals closed even when you contact the customers and find out they got it installed.




Not
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1.0
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Management now has nothing good to offer. Poor management and the new managers that do not know anything. They never want to help. you will always feel overworked. Sales department is the worst all over canada. Montreal department all of the departments most poor functioning I do not know why they are still operating there people they have hired in montreal the know nothing. Nobody is there to help customers. Literally they charge customers even if they have cancelled the account with them. Payroll department misses payments now and then. All in all not enough salary and way lot of stress
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3.0
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It was nice adventure but they close the departement.
Nice environement to work.

Colleague were respectful.

the staff were amazing.

the culture of the Company was good.
Pros
nice benefits
Cons
software not update
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2.0
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You work on commission. Almost 8 hours a day, Monday to Friday and do not get paid hourly so sometimes you may go weeks and still not end up making any sales. All in all, security systems are very hard to sell if you are good at door to door selling then right on.
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3.0
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Good company , requires you to go over and beyond sometimes. Most of the roles required of you goes beyond the job description . Super Friendly co-workers.
Pros
Gym
Cons
Extremely long hours
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1.0
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Les managers ne sont pas formés à la ventée mettent beaucoup de pressions pour vous payer c est tout un problème on doit soumettre un scope et dans la semaines si votre manager a tenté de vous rejoindre et il vous a pas eu ça devient toute une scène. La plupart des gens ennemy pour la la maison n y reste pas. Équipe directionnelle nulle
Les collègues sont par contre très gentil toujours prêt à aider. Mais c est une compagnie qui n en vaut pas la peine ils n’en reconnaissent pas les efforts des employés beaucoup d’efofrt Pour une très faible rémunération.
Pros
Pouvoir être à la maison et aller au rdv quand vous les voyez se votre iPads
Cons
Très mauvais salaire
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1.0
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Managers are dishonest and have their favorites. You have to work stats, raises are very minimal I would give the place a 0 if I could.
I didn't like anything about ADT.. They'd be smart to outsource.
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1.0
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A company that is drowning. Laid off so much of the field service team, customers are leaving out of frustration. Recently replaced most of the management and is being run out of the US. Trying to sign up enough customers every month to make up for the ones they lose
Pros
There are still some nice people working there
Cons
low pay, ok benefits, poor hours, work load, constant change of management, high turn over, poor communications, annual layoffs
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1.0
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I can’t tell for other department but tech support is one of the worse places to work at. Really bad management. Salary is not enough for everything they ask you to do. Avoid to all cost you can find better anywhere else . McDonald’s kinda of job .
Pros
You know your break times a month in advance
Cons
Wver
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1.0
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C'est juste pour le salaire, ne pas conseiller/harcèlement psychologique/
Pros
Salaires
Cons
Tout le reste
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1.0
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It was not rewarding at all and very unprofessional.

The fat guy who works with some chick who acts 16 talks about their personal lives on the job and all of the time. They act however they want and the girl smokes weed on the job!!! I highly suggest NOT working for ADT in Hamilton! It's no wonder why they're constantly losing employees and always looking for people to hire.


I can see how the job itself can be rewarding, but you have to have the right people to work with!


The benefits as explained were nice and advancement seemed amazing, but again the people made it unbearable.
Pros
The benefits
Cons
The people you end up with
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1.0
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Great brand recognition, easy to sell service. However, terrible business model and structure making everything chaotic and stressful. Customer service is terrible and client on boarding and fulfilment is awful.
Pros
Benefits
Cons
Everything else
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5.0
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I had very good colleagues to work with. Has good medical benefits. Good office infrastructure. ADT brand name gives a lot of weight to your resume especially in the alarm monitoring industry
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1.0
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New ppl starting every week and so many ppl either quitting or getting fired-for all kinds of reasons. The pay is close to minimum wage, for a call center and the amount of calls, you could get paid much more somewhere else.
Also, I was actually lied to by an « agence de placement » agent who helped me find the job but he told me I was going to be paid more than I was paid per hour...so dishonest... waste of time and training.
Pros
None
Cons
Pay
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3.0
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ADT > I worked in retention. The management is making these unreal goals to accomplish. You can not succeed by their goals and expectations.
The managers give raises to their friends, and they are not fair with how they give them out... This is where a union would be great.

They actually lie and cheat, so that they owner of the company who is in the states does not know what is going on. If he did, they would be outsourcing.

There is alot of yelling and talking in the background when you are on the phone, and the management does not support you with this. They have WFM who watches everything that you do, and the times that you go the bathroom, or are off the phones.

It is very much controlled when they ( management ) want it to me. There are rules for you, and rules for others.

Hard to get time off to go to the doctors. Heartless management.
Pros
Reasonable pay
Cons
Heartless and Unfair Management
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5.0
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Flexible and very supportive environment. a lot to learn via on line training module and by the manager.flexible work hours, Lots of reward and recognition by the management..
Pros
free coffee and beverages.
Cons
n/a
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1.0
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Selling home security equipment door-to-door is an unfruitful commission work. However, what made it bearable was the energy of the people working with me. The trips to other cities in Ontario were also fun
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2.0
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Good work life balance.
Poor management

managers favor some reps

Good commission
Politics
no respect to new employees

Good Brand name

no base salary

lost in crowd
Pros
free dom
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4.0
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required to knock doors 12 months a year. the staff are pretty fun to work with. the pay is ok... on paper it looks good until deductions come.. then half your pay check goes out the window lol
Pros
fun staff
Cons
can be long hours and frustrating
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Overall rating
3.4
Based on 5,044 reviews
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Ratings by category
3.2
Work/Life Balance
3.3
Salary/Benefits
3.0
Job Security/Advancement
3.0
Management
3.1
Culture