Bilingual National Account / Credit Analyst (Former Employee) – Mississauga, ON – 1 June 2018
Started in Credit, Worked on National Accounts & Banks after acquisition, once cleared, larger portfolio was assigned, worked on EDI with customers, met to go over needs and wants to simplify invoicing issues. Learned about billing, Month End Analysis, Budget Forecasting, Audits. Promoted to Business Analyst Role, Worked on RFD / Tenders...Worked on Dashboards, Production & Commission, Supervised 1 year for Sales and Billing Manager on Leave.
Technical Support (Former Employee) – Calgary – 23 June 2018
This company is terrible, managers don't care about employees, there is no advancement, really low wages, you get good shifts as you go and basically sit on your ass and do nothing, really disorganized
Billing - Administrative Support (Former Employee) – Ottawa, ON – 18 June 2018
When we were bought by ADT the moral at our office was terrible. They let go people every 6 months so you never knew when your time was up. My manager was amazing but that changed to someone managing me from another city which was terrible. The lack of communication was horrible. We had to learn a new system which was fine but the training was terrible, we had to ask repeatedly for training.
A typical day consists of serving customers that have questions or problems with their accounts. The management provides training and support along the way, fostering team spirit and positive work atmosphere. This is important as the job is fast-paced and can be stressful at times. I am required to be flexible, organized and persistent; therefore, it has been a fruitful experience overall.
training, supportive staff, and great team
can be stressful and many applications and programs must be learned
Customer Service Representative (Current Employee) – Mississauga, ON – 16 January 2018
My advice to anyone who think joining this company to think twice , not for nothing but just it’s a waste of time if you are looking for a stable job . They recruit at first then after the first probation period they will call you and say your performance is not at the expectation of the company goals , so if you are lucky they will say we are going to extend your probation for three month more and by that time they will call you again and say we are sorry your contract is terminated you did not meet the expectation we thought you will do. The people in their are not really bad their is some nice persons but still always their is some bad apples. To be brief it’s an unhealthy place and enviroment and you will see a lot of people come in and go every month dozens of them never stay and those who get in their and work hard they get lay off after a certain period of time easily .
They already cut the hours to 37.5 with a non payed lunch
Account Receivable Clerk (Current Employee) – Calgary, AB – 21 November 2017
The good things Great culture, people and remuneration structure that clearly outlines your objectives to be met. These are followed up with progress updates to keep you focused and on track. I was promoted twice in 3 years. The challenges Restructure causing a lot of knowledge and experience to leave the business. My redundancy came based off an interview rather than the consideration of the past 1/2 years hard work and effort. The person who remained between our combined roles has since left and my professional life hasn't been the same.
sales (Former Employee) – Anonymous – 13 November 2017
Biggest alarm company but way too many changes to the point where no one knows what is going on. New hires aren’t trained and the overall morale is the lowest I’ve seen in any company. It’s unfortunate that management only cares about bringing in new business and then customers can’t get service after the sale. Installers aren’t trained properly and have constant issues. The company is in utter chaos
Management (Former Employee) – QC – 7 November 2017
Work hours are flexible but requires more then 40hrs a week to be productive and effective.The hardest part is the turnover and the constant restructuring.The staff is great and the industry is very dynamic.
Apprentice Install Technician (Former Employee) – Burnaby, BC – 25 October 2017
ADT is a great company to work for. They have good pay and great benefits. A typical day at work is either upgrading or installing a completely new security system for residential customers. I enjoyed learning about the different security systems especially the home automation end of things.