Customer Service Representative (Current Employee) – Calgary, AB – 11 January 2019
ADT > I worked in retention. The management is making these unreal goals to accomplish. You can not succeed by their goals and expectations. The managers give raises to their friends, and they are not fair with how they give them out... This is where a union would be great. They actually lie and cheat, so that they owner of the company who is in the states does not know what is going on. If he did, they would be outsourcing. There is alot of yelling and talking in the background when you are on the phone, and the management does not support you with this. They have WFM who watches everything that you do, and the times that you go the bathroom, or are off the phones. It is very much controlled when they ( management ) want it to me. There are rules for you, and rules for others. Hard to get time off to go to the doctors. Heartless management.
Lots of earning potential but some internal staff issues with constantly changing management. They couldn't seem to hire the correct candidates from the available candidates. All management eventually got let go after a few months.
disconnection in inter departemental communication
customer corresponce associate (Current Employee) – Calgary, AB – 25 October 2018
in general the work environment is good but there is a clash between the company's values and the culture. also, there is a lack of fluent communication between departments and that makes it difficult to provide the optimal service in a timely manner
Good starter job - don't plan on retiring from call centre (maybe possible from other positions)
Emergency Dispatch Operator (Former Employee) – Calgary, AB – 28 August 2018
nothing different a lot of other companies' employees have gone through - don't stay too long - layoffs (cost-cutting) occur occasionally - emphasis on less expensive labour and releasing older more expensive employees - medical/dental benefits changed (less coverage for more cost)
Service Coordinator (Former Employee) – Ottawa, ON – 18 October 2018
ADT changed a lot and to me and it's just not the same anymore! It's always too busy and there not enough time in a day to get everything done. The staff and the technician that I worked with was the best part of my day and I miss them very much.
Technical Support (Former Employee) – Montréal, QC – 11 February 2019
7.5 hours of listening to customer complaints. Very negative experience. Low pay and lots of responsibilities. Training is inadequate. Company has a high turnover rate. Customers are not satisfied. Employee morale is at an all time low and it shows. You can feel the toxic environment the second.you walk into the building. Stress level is through the roof
Customer Service Representative (Current Employee) – Mississauga, ON – 16 January 2018
My advice to anyone who think joining this company to think twice , not for nothing but just it’s a waste of time if you are looking for a stable job . They recruit at first then after the first probation period they will call you and say your performance is not at the expectation of the company goals , so if you are lucky they will say we are going to extend your probation for three month more and by that time they will call you again and say we are sorry your contract is terminated you did not meet the expectation we thought you will do. The people in their are not really bad their is some nice persons but still always their is some bad apples. To be brief it’s an unhealthy place and enviroment and you will see a lot of people come in and go every month dozens of them never stay and those who get in their and work hard they get lay off after a certain period of time easily .
They already cut the hours to 37.5 with a non payed lunch
Bilingual National Account / Credit Analyst (Former Employee) – Mississauga, ON – 1 June 2018
Started in Credit, Worked on National Accounts & Banks after acquisition, once cleared, larger portfolio was assigned, worked on EDI with customers, met to go over needs and wants to simplify invoicing issues. Learned about billing, Month End Analysis, Budget Forecasting, Audits. Promoted to Business Analyst Role, Worked on RFD / Tenders...Worked on Dashboards, Production & Commission, Supervised 1 year for Sales and Billing Manager on Leave.
I was brought into the company with the understanding that the schedule was flexible, but as soon as I started I had to work 12 hour days prioritizing the job over my own personal health, family, and life in general. I am all about hard work, but when your job tells you, you cannot make plans in order to fulfill their lack of employees then somethings wrong. The manager at my branch was a snake of a mattress salesman. He forced us to do dirty tactics in order to make sales, which was the final straw for me.
Service Coordinator (Current Employee) – Cambridge, ON – 6 October 2017
I only worked under one good manager, all the rest were selfish and self-serving. There is no stability with constant restructuring. There is no balance to the workload, you are expected to be a top performer with little training or management support. Departments are poorly structured and the culture mostly passes the buck and a revolving door of new people coming in and the senior staff quitting. Employee morale is at an all-time low. Multiple Labour board complaints have been launched by current and former employees
poor management, unreasonable expectations, high cost of benefits, lower than average earnings for required workload
A typical day consists of serving customers that have questions or problems with their accounts. The management provides training and support along the way, fostering team spirit and positive work atmosphere. This is important as the job is fast-paced and can be stressful at times. I am required to be flexible, organized and persistent; therefore, it has been a fruitful experience overall.
training, supportive staff, and great team
can be stressful and many applications and programs must be learned