I don't understand what the big deal is if the Inside Sales gets to take whatever deal they can get if the lead is on the phone with them. It's their call if they want to sell on the spot. The Outside reps have to get out there and get their own deals which the Inside reps have no access to. There are folks who don't mind ordering a simple system on the phone. And there are others who would like to have a rep meet them in person to go over it all. But what is not fair is if the IS rep calls those leads up and steals the OS rep deals. Or just coerce the lead real hard to buy on the phone. Or offer a better deal to the lead after the deal was signed with the OS rep. Which does happen ... Otherwise it's fair game, isn't it?
Proof is in the desperation. Every month you see a new ad for ouside sales and sales team managers because of poor results. Every branch in the east and west say the same thing. Inside sales is killing morale and people will leave when they can't perform.
Same things happening at all branches. Inside sales and phone sales teams are getting more freedom to cut in and take leads from outside sales. Ruining Tue chances to make even decent pay from non self gen leads. Not worth it esp during months where you have very few self gen. Gone are the good ol' days. Outside sales is a joke now.
Horrible place. Unrealistic expectations set by execs in the east passed on as pipe dreams to all other branches.
This place is just a paycheck. Extremely low morale. No Christmas party, no golf tournaments. Get the work done and see you tomorrow. All senior support staff at all levels have been replaced by anyone who is unemployed and desperate. Meetings begin with "we have a lot of housekeeping to do" instead of "good morning everyone, thanks for your hard work" AVOID AT ALL COST.
Huge turnover, lack in morale but great people to work with.
Fast pace environment.
Answered - Customer Service Agent (Former Employee) - Montréal, QC
Fragmented and lacking team spirit or positivity
Answered - Call Centre Agent (Current Employee) - Calgary, AB