ADT by TELUS Employee Reviews
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Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.
1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.
constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
If you’re looking for job security, ADT is definitely not for you. They claim to be understanding but the moment you make a mistake or should I say make the management ‘unhappy’ you can expect to get dismissed without cause
Very good pay
At first it wasn't a hard job to do and its pretty routine, and they encourage you to ask questions when you need help, however they micro manage everything you do, you have managers from other groups managing you and it gets confusing. If you ask for help they brush you off saying their busy and to ask someone else leaving you without help for a long time, resulting in either the techs or clients on the phone unhappy.
pay is decent
Well-paid, good standard benefits/vacations. Strenuous but overall great training and integration process. Very different reality once you hit the floor however. Systems/Procedures are outdated and incoherent, and immediate management is disorganized; employees end up paying the cost (for example, by taking hits in KPIs or being expected to do overtime to complete basic job duties). Parent company (Telus) means well and makes many great-sounding promises, but is slow to act while supervisory management (ADT) gives more criticism than support, pushes unrealistic expectations, and is lacking in accountability and basic human empathy - making the day-to-day (especially working from home) highly stressful and inefficient.
ADT is a great place to work if you are self driven and if you are able to remain focused. There are many interruptions throughout the day and sure there is a very high expectation but it is manageable.
Long hours and micromanaging.
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