ADT by TELUS logo
ADT by TELUS
2.8 out of 5 stars.
Get weekly updates, new jobs, and reviews

ADT by TELUS Employee Reviews for Senior Technical Support

Review this company
Job Title
Location

Ratings by category

Sort by

HelpfulnessRatingDate
Found 1 review matching the searchSee all 8 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

no support at all, irate client,often offer training to the wrong people.

Indeed featured review

The most useful review selected by Indeed
Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.

Pros

1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.

Cons

constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
Was this review helpful?

Rate your recent company

Share your experience to help others

Help us improve!

Is Indeed your favorite place to learn about companies?

  • Companies
  • ADT by TELUS
  • Employee reviews
  • Senior Technical Support