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2.8 out of 5 stars.
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ADT by TELUS Employee Reviews for Senior Technical Support

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no support at all, irate client,often offer training to the wrong people.

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Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.


1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.


constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
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