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ADT by TELUS
2.8 out of 5 stars.
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ADT by TELUS Employee Reviews in Montréal, QC

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3.3Pay & benefits

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no support at all, irate client,often offer training to the wrong people.

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Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.

Pros

1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.

Cons

constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
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Disorganized and unhealthy work environment

Well-paid, good standard benefits/vacations. Strenuous but overall great training and integration process. Very different reality once you hit the floor however. Systems/Procedures are outdated and incoherent, and immediate management is disorganized; employees end up paying the cost (for example, by taking hits in KPIs or being expected to do overtime to complete basic job duties). Parent company (Telus) means well and makes many great-sounding promises, but is slow to act while supervisory management (ADT) gives more criticism than support, pushes unrealistic expectations, and is lacking in accountability and basic human empathy - making the day-to-day (especially working from home) highly stressful and inefficient.
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