ADT by TELUS
2.8 out of 5 stars.
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ADT by TELUS Employee Reviews

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2.9Work-life balance

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Well meaning but ultimatly frustrating and irresponsible

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Nice people and at first, a really nice place to work but very quickly the problems become apparent. The training is incomplete at best, leaving you feeling like you were setup to fail. The databases are non-existent. Meaning you can't ever easily double check a procedure to ensure no mistake (you still get a coaching of you fail though). The tools are filled with little frustrating time wasters that leave you feeling like someone is tapping your shoulder the whole time.Terrible experience. Will be quiting soon.

Pros

Free coffee. Interesting schedule options

Cons

Disorganised and complete logistical failures
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no support at all, irate client,often offer training to the wrong people.

Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.

Pros

1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.

Cons

constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
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Excellent employer

They recognize your work and help you to improve each day! You receive the necessary training to succeed the company goals and objectives. They have opportunities of growing inside the company

Pros

Christmas and New Year's dinner

Cons

No
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very poor management but good pay

If you’re looking for job security, ADT is definitely not for you. They claim to be understanding but the moment you make a mistake or should I say make the management ‘unhappy’ you can expect to get dismissed without cause

Pros

Very good pay

Cons

Unorganized
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Management needs to be improved

At first it wasn't a hard job to do and its pretty routine, and they encourage you to ask questions when you need help, however they micro manage everything you do, you have managers from other groups managing you and it gets confusing. If you ask for help they brush you off saying their busy and to ask someone else leaving you without help for a long time, resulting in either the techs or clients on the phone unhappy.

Pros

pay is decent

Cons

management
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Disorganized and unhealthy work environment

Well-paid, good standard benefits/vacations. Strenuous but overall great training and integration process. Very different reality once you hit the floor however. Systems/Procedures are outdated and incoherent, and immediate management is disorganized; employees end up paying the cost (for example, by taking hits in KPIs or being expected to do overtime to complete basic job duties). Parent company (Telus) means well and makes many great-sounding promises, but is slow to act while supervisory management (ADT) gives more criticism than support, pushes unrealistic expectations, and is lacking in accountability and basic human empathy - making the day-to-day (especially working from home) highly stressful and inefficient.
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fast paced

This isn't a horrible company to work for, due to downsizing all over, as an agent you are more or less on your own and when you require help, a lot of times it falls on def ears.

Pros

starting salary is good

Cons

barely to no advancent possible
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Productive Day but Not up to date with technology

ADT is a great place to work if you are self driven and if you are able to remain focused. There are many interruptions throughout the day and sure there is a very high expectation but it is manageable.

Cons

Long hours and micromanaging.
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Great people with great work ethics

ADT by telus is a great place to work. The people were great, with good pay. Work load was fair and always achievable. Would recommend it if it was in different situtations.
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Overall rating

2.8

Based on 9 reviews
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Ratings by category

2.9Work/Life Balance
3.4Salary/Benefits
2.5Job security/advancement
1.9Management
2.0Culture
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