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ADT by TELUS
2.8 out of 5 stars.
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ADT by TELUS

ADT by TELUS Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Excellent employer

They recognize your work and help you to improve each day! You receive the necessary training to succeed the company goals and objectives. They have opportunities of growing inside the company

Pros

Christmas and New Year's dinner

Cons

No

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
5.0Culture
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no support at all, irate client,often offer training to the wrong people.

Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.

Pros

1/2 hour lunch not paid, 2 paid break 15 min, can adapt schedule after some time to pref.

Cons

constant call coming, (2 min max for notes) stressful, 15 minutes max limits for complicated calls.
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very poor management but good pay

If you’re looking for job security, ADT is definitely not for you. They claim to be understanding but the moment you make a mistake or should I say make the management ‘unhappy’ you can expect to get dismissed without cause

Pros

Very good pay

Cons

Unorganized
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Management needs to be improved

At first it wasn't a hard job to do and its pretty routine, and they encourage you to ask questions when you need help, however they micro manage everything you do, you have managers from other groups managing you and it gets confusing. If you ask for help they brush you off saying their busy and to ask someone else leaving you without help for a long time, resulting in either the techs or clients on the phone unhappy.

Pros

pay is decent

Cons

management
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