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2.8 out of 5 stars.
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ADT by TELUS Careers and Employment

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Customer Service

4 jobs


Salary estimated from 28 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 8 reviews and is evolving.


Technical Support/ customer service level 2 in Montréal, QC
on 16 April 2021
no support at all, irate client,often offer training to the wrong people.
Client wait 50 min so extremely irate, getting to level 1 tech, told sorry I'll transfer you to a level 2 and wait again 20 minutes. now if 2 or 3 camera taking 20 minutes average each to reset of telling client the cost (over 100$) of a tech that is not covered by ADT. supervisor offer no support, often training non tech for tech job, and bilingual aren't really bilingual. telus bought ADT now creating a great amount of confusion and power vacuum, sadly making the place very stressful.
Customer Service Representative in Calgary, AB
on 20 January 2021
Excellent employer
They recognize your work and help you to improve each day! You receive the necessary training to succeed the company goals and objectives. They have opportunities of growing inside the company
Retention Specialist in Work from Home
on 7 January 2021
very poor management but good pay
If you’re looking for job security, ADT is definitely not for you. They claim to be understanding but the moment you make a mistake or should I say make the management ‘unhappy’ you can expect to get dismissed without cause
Data Provisioning Agent in Ottawa, ON
on 15 December 2020
Management needs to be improved
At first it wasn't a hard job to do and its pretty routine, and they encourage you to ask questions when you need help, however they micro manage everything you do, you have managers from other groups managing you and it gets confusing. If you ask for help they brush you off saying their busy and to ask someone else leaving you without help for a long time, resulting in either the techs or clients on the phone unhappy.
Retention Agent in Montréal, QC
on 24 November 2020
Disorganized and unhealthy work environment
Well-paid, good standard benefits/vacations. Strenuous but overall great training and integration process. Very different reality once you hit the floor however. Systems/Procedures are outdated and incoherent, and immediate management is disorganized; employees end up paying the cost (for example, by taking hits in KPIs or being expected to do overtime to complete basic job duties). Parent company (Telus) means well and makes many great-sounding promises, but is slow to act while supervisory management (ADT) gives more criticism than support, pushes unrealistic expectations, and is lacking in accountability and basic human empathy - making the day-to-day (especially working from home) highly stressful and inefficient.

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Interview insights

Insights from 15 Indeed users who have interviewed with ADT by TELUS within the last 5 years.
Average experience
Interview is easy
Process takes about a day or two
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