Do not work here
Worst call center ever. Uneducated management, rules change daily, high volume employee turnover due to unsupporting supervisors, pay freeze for at least 3 years now.
No matter how hard you work, or how well you do on your calls, it is never good enough for them. Incentive pay requirements constantly changed so that it is very very hard to get any incentive any more. Very negative work atmosphere. High rate of firing from CSR's, supervisors to management. Shifts are 9 1/2 hours daily with only one paid break. Anyway they can make cuts to your paycheque has been done. No advancement opportunites. Usually clean house every November. This is why you see job adds for this company every week. No one stays and those that do eventually get fired for some weak excuse that they can find. They are known everywhere in Durham as the worst place to work. Best part....meeting nice people.