ACI Worldwide Employee Reviews

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ACI takeover of ORCC
Payment Inquiry Representative (Former Employee) –  Chantilly, VA20 April 2018
The position I was in had not advancement opportunity. When ACI took over ORCC they promised a position for all employees but in fact they laid-off most of the employees their to make room to bring in their own people.
Pros
Good benefits
Cons
advancement
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Poor Management
Sr. Business Process Analyst (Former Employee) –  Omaha, NE20 April 2018
I enjoyed working at ACI Worldwide, however, there was a total lack of support from management. I spoke with the VP of Digital Marketing on a more consistent basis than my own manager. She did not know how to communicate very well and was hardly ever involved or helpful in the projects that I was assigned to. The Marketing department worked with www.salesforce.com and there was a lack of control on input into that system, thus creating major problems to develop meaningful reports out of it. It was very challenging and my ideas on how to control this were not utilized.
Pros
Benefits, Compensantion, Cafeteria/Gym Access
Cons
Managment, Salesforce.com
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Good Work/Life balance, very difficult for career improvement
IT Senior System Engineer (Current Employee) –  Brookwood4 April 2018
This is a worldwide company and you have the possibility to best organize your time, working from home, etc.

Unfortunately is not so easy to improve your career and salary is generally below the average and there are no annual bonuses.

The environment is really friendly, colleagues always available and helpful.
Pros
good work/life balance, working from home permitted, friendly environment
Cons
high bureaucracy, salary below expectations, no annual bonuses
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Lots of Change!
Account Manager - Client Sales (Former Employee) –  Elkhorn, NE2 April 2018
Company is constantly changing without any notification until the day of. Sales reps are not being paid their commissions. Pro's would be a great culture!
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Good Company with work life balance
India as Sr. Project Manager (Current Employee) –  Bengaluru, Karnataka27 March 2018
Good Company with work life balance.
Loosely manged - could improve on senior leadership.
Lacks Job guarantee as the organisation trims roles every year and asks people to leave(good thing is, the severance package is reasonable)
Pros
Work life balance
Cons
Lack of proper leadership
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Great working environment
Customer Service Representative (Former Employee) –  Auburn, AL22 March 2018
Although some customers can make a great day go south, everyone at ACI always made us feel cared for! Whenever we would be busy during tax season they provided lunch. Definitely would recommend this place.
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Challenging environment
DIRECTOR PROJECT MANAGEMENT ACI ON DEMAND (Current Employee) –  Norcross, GA20 March 2018
ACI has a great strategy but struggles to deliver. The missing step is translating the strategy into a tactical implementation plan through key initiatives and priorities.
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Fast Paced Environment
Manager, Systems Administration (Former Employee) –  Omaha, NE1 March 2018
Fast paced and never a dull moment.
Typical days depends on the quarter and the potential go lives.
Company is good and the mgmt is in general doing their best in the ever changing world.
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Great work environment
Chantilly Va- Consumer Solution Specialist (Former Employee) –  Chantilly, VA22 February 2018
A typical day at ACI consist of frustrated customers calling in to have banking issues resolved. There were many elderly customer's that required assistance getting into their banking profile and resetting passwords and security questions. Customer's would also called into have research done for their mortgage payments that were sent through bill pay.
Pros
Great co workers and work environment.
Cons
Call volume
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Fun place to work
Support Representative (Former Employee) –  Chantilly, VA17 February 2018
Always a new challenge every day. Enjoyed working with the people around me. Looked forward to going to work. Salary could be better, but overall satisfied.
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Employees are great however management is lacking
CONSUMER SUPPORT REPRESENTATIVE - TELEPHONE (Former Employee) –  Auburn, AL13 February 2018
The management at ACI cares a lot more about making more money than it does taking care of their employees. They announce slightly better "benefits" to cover up the fact that they are laying people off left and right with no warning.

This is little to no HR help.
Pros
Great 401k benefits
Cons
Everything else
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Fast paced work environment
Chargeback/Accounting Specialist (Current Employee) –  Auburn, AL7 February 2018
Typical work day is fast paced, from start until finish.
Management can be pretty direct, blunt and overwhelming.
Your peers are generally amazing people that you just won't find anywhere else.
Hardest part of the day is keeping on task with the busy schedule.
Pros
I've had the opprotunity to work with an amazing group of people
Cons
No room for advancement
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Skip this Company unless you live in Russia
Senior QA Analyst (Former Employee) –  Naples, FL5 February 2018
Too many meetings and the "frAIGLE" process killed inovatation and productivity. Executive management spent more time creating elaborate displays/commercials for "All Hands Meetings" events (every 3 months) then they did taking care of their employees. Most of the United States jobs are slowly being removed to be replaced with Kazan Russia employees.
Pros
Older management and team were amazing to work with.
Cons
Older team is being removed with younger Russian employees.
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Not for me
Systems engineer (Former Employee) –  Omaha, NE24 January 2018
The entire I.T. department is in its infancy although they brought it back in house over 5 years ago. The yearly purging of dedicated employees is disturbing at best.
Pros
close to home
Cons
management
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Good place to work
SOFTWARE ENGINEER (Former Employee) –  Bogota, CO15 January 2018
It is a great place to work, there are some benefits as medical care, life insurance, 15 days of paid PTO, Gym support, the unique thing to improve would be the salaries to be more competitive in its sector and provide real opportunities to work in other countries..
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Very challenging but great people to work with on a daily basis
Project/Program Manager (Former Employee) –  Norcross, GA6 January 2018
The job can be very stressfull and challenging. You can still however maintain a goo work life balance. Job security can be at risk. Major layoffs annually.
Pros
Great people. Good salary and benefits
Cons
Job security. Little career advancement
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Fast paced changing environment
Product Manager (Former Employee) –  Elkhorn, NE29 December 2017
Fast paced changing environment. Yearly reorganization and job elimination. This makes for a stressful environment to feel secure. The people working there are a hard working and dedicated team of people. People work very well together. The executive management team does not seem to know what is going on at the employee level and there seems to be no reason why they change direction as often as they do.
Pros
Excellent benefits
Cons
too much reorganization, Executive management not engaged in what is happening on a day to day basis.
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N/a
Systems Engineer (Former Employee) –  Norcross, GA15 December 2017
Laid back work environment with minimal micromanagement. You will learn a lot because ACI is always purchasing the latest in technology. The most enjoyable part of the job is people.
Pros
Great work enviroment
Cons
Poor upper managment with too many changes
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horrible
Application Engineer (Former Employee) –  Waltham, MA14 December 2017
not a good place to work long hours no pay no advancement high cost of medical , no pay hikes slave drivers i dont have 150 characters to write about a company i hates
Pros
work from home
Cons
long hours
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Fun
Office Manager (Current Employee) –  Charlotte, NC9 November 2017
Fun and nice to work with people.A lot of different cultures. Very relax place. Always keeping busy and always very social place. A lot of planned events and time to socialize with others.
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Overall rating

3.6
Based on 148 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.4Culture