Ace Plumbing Employee Reviews

They promise really good wages but in reality you “success” depends entirely on your ability to sell, which gives you bonuses. Here’s the catch...if your a good sale man and start to do really goo it’s your bonuses, they make changes to the bonus structure to their advantage. They will pay you for training and for most staff meetings but only pay you minimum wage. They also only pay minimum wage if you need to clean out your van. The owners seem mor interested in boating and horses then keeping the phones ringing, no calls come in they ask you to try home....not paid. My advice.....KEEP LOOKING

Pros

Take your van home

Cons

High pressure sales.

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Great company to work for!

Marketing Manager (Current Employee) - 5, 406374 Ave S.E. Calgary Alberta - 3 May 2022

I have been working for Ace for a long time. I have had the opportunity to work in many aspects of the customer service and administration end. Each area has clear and defined processes which makes my work so much easier. The culture here is light hearted and up beat. The most enjoyable part of the job is helping customers with service issues.

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Insights into Ace Plumbing

Based on 3 survey responses

What people like

Ability to meet personal goals
Clear sense of purpose
Ability to learn new things

Areas for improvement

Support from manager
General feeling of work happiness
Supportive environment

People Oriented Atmosphere

Customer Service Representative (Current Employee) - Calgary, AB - 25 October 2020

Good work culture. You are not just a number as your effort greatly influences the entire company. Techs need to be people/client oriented to succeed. If they are, there are lots of bonuses and extra incentives. Office staff are nice and work hard.

Pros

Family oriented work environment

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a positive team effort

Service Plumber (Current Employee) - Calgary, AB - 9 August 2020

fast paced plenty of support sales based service job with performance based rewards not a place for the average plumber , motivated outgoing plumbers will excell in this enviroment

Pros

total team effort

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If you wanna make some quick money

Journeyman Plumber/Gasfitter (Former Employee) - Calgary, AB - 24 April 2020

If you wanna work and learn a little bit in sales then apply if you want a long time job don’t bother no one will be there over a year he hires and fires people with no remorse if your great you’ll get fired if your terrible you’ll get fired you can make good money but just be applying at the place you really wanna work while your there!

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Tech (Former Employee) - Kelowna, BC - 3 February 2020

Great place to get started in the industry but the office staff is full of bullies and sleezebags. The techs are great but the lack of organization and sometimes pure incompetence of the office is enough to make one lose it

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You're just a number to them

Red Seal Journeyman Plumber and Gas-fitter (Former Employee) - Calgary, AB - 10 January 2020

They donr care about the employees, it's all about numbers , I'd never recommend this place to any one , they drop you for no reason but " its slow

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Solid company

Plumber (Current Employee) - Calgary, AB - 27 February 2019

Owners take care of employees. Work hard and you will reap the benefits. slack off and cut corners and it will come back to bite you. Sales experience will take you a long way

Pros

Can make good money

Cons

Hours can be long and unexpected

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Good job good employer generous and honest

general helper (Former Employee) - Calgary, AB - 4 July 2018

Working here for years lots of work and good atmosphere. Work hard for these guys and they are fair to you. Pays for lunch and no pressure to do what you cant handle.

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I wasn't salesman enough

Plumbing Apprentice (Former Employee) - Calgary, AB - 22 June 2015

I'd rather just do the work and not have to also be a salesman. Some journeymen were a bit abbrasive to work with and others a pleasure to work with.

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Family work atmosphere

Customer Service Representative (Current Employee) - Calgary AB - 19 March 2015

Great place, good people. Co-workers are wonderfully delightful people, who would give you the shirt off their backs, if needed.

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great company but wanted to seek other experinces

Service Plumber (Former Employee) - Calgary, AB - 18 January 2015

great owner and learned a lot. Wanted to learn other aspects of the trade so had to part ways afters school

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leaders had no work ethic. management is terrible.

apprentice plumber (Former Employee) - kelowna bc - 12 October 2011

No room to advance. Once I went to school for my red seal certificate, they told me I would no longer have a job, when I came back. I worked with 3 foremans my whole time with the company, and every single one of them was lazy and would take credit for other peoples work. You would advance through backstabbing of other employees, and brown nosing management. The only good thing I have to say about the company is the actual workers not the ones in leadership roles.