I enjoyed my time with the company for the most part. However it is a call center, so the micromanaging gets old quick. If you have worked in a call center before you will understand what I mean. Senior management was always nice, and pleasant to deal with. However with that said immediate manager was a micromanage to the max.
That aside, the system issues that though not every day were frequent enough to be the main reason I left. There was always work around, half the time those work around had issues.
The new system for Accor though we were told how wonderful it was, it all to often had issues and was unreliable.
The company as a hole is good, they pay well and if your looking for steady work and a good company overall then this is a pretty good one. Just be ready to work weekends, late nights and on holidays expect for the first year to work 3am or later. Compared to your regular shift which is 9 or 10 pm. You need to commit to this job, don't have plans outside your job. With a bidding system you will have shifts changes monthly.
Good Pay, Benefits (though need to pay ahead)
Micromanaging, Technical issues daily, shift bids, holiday bids, immediate managers.