I worked as a Tax Analyst at Accor, I had a wonderful experience with everyone I worked with and would definitely consider working there again. It was a good place to learn in a positive environment.

Pros

Beautiful Office, Good laptops, helpful coworkers

Cons

Could be slow at times

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Unpleasant place to work with poor leadership

Engineer III (Former Employee) - Vancouver, BC - 1 January 2022

This is a great place to go if you have no pride in your work. If your only goal is to punch a clock and punch out this is the place for you. Everybody will have an opinion on how to do things, (but most will not voice it) and it just festers into resentment about the leadership.Jaded and toxic colleagues that are all in golden handcuffs.

Pros

Lunches provided

Cons

Poor management, inefficient department

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Insights into Accor

Based on 14 survey responses

What people like

Energizing work tasks
Ability to learn new things
Inclusive work environment

Areas for improvement

Support from manager
Trust in colleagues

An excellent atmosphere and high workplace values.

Reservation Sales Agent (Current Employee) - Moncton, NB - 17 August 2021

A typical day would start by connecting with the guests in the best possible manner providing them wonderful guest experience throughout the call. Moreover, the best thing is that you are allowed to do conversation without any scripts, in a conversation with our wonderful guests connect from your heart or be a "Heartist" that is what company's vision is. Management is very supportive and helpful, they always provide all the kind of help, skills, and training an individual needs at any point of time. Colleagues really support each other in every possible manner and that what makes the atmosphere at work enjoyable and more focused towards the mission of the company.

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Training with Colleague

Reservation Sales Agent (Current Employee) - Moncton, NB - 24 June 2021

As of right now, I'm doing training with my colleague and it's been awesome. I learned a lot of stuff of being professional and practicing how to communicate. I know I will have a better career at Accor company

Pros

Free lunches

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Disorganized and unprofessional

Team Leader/Supervisor (Former Employee) - New Brunswick - 7 February 2021

No clear direction as to what my job would be, I was hired for a leadership role and no proper briefing or handover. Was treated very unfairly by management, dismissal was unwarranted and they hid behind the fact that I was still within my probationary period.

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Worst than kindergarten

Customer Service (Former Employee) - Moncton, NB - 21 January 2021

A lot of discrimination!!!!No one stands up for each other.It is like a clan in a club. Do yourself a favor and don't ever put a foot in this place.

Pros

Little paycheck for all the work you have to do

Cons

Unpaid overtime, getting emails on your time off, supervisors or collegues take credit for what you do great and blame you for what they do or not do

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Pretty good work environment and management, colleagues are pleasant and welcoming and happy to help. The company definitely guides your career path.

Waitress (Former Employee) - Melbourne, QC - 12 July 2020

I started work at Accor last year when a male friend referred me to this job as a waitress. After a few months of working there, I was a bit worried if there was any salary difference as there were some colleagues warning me of the companys paying system, so I asked my close friend about his salary and I discovered that there werent any gender paygap despite rumours in the workplace. The only downside i can think of is the long and tiring hours of work, which makes it fastpaced.

Pros

Free lunch, paid superannuation, discounts and vouchers

Cons

Long hours, not very good work-life balance for full-timers

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Professional environment

Barman (Former Employee) - Montréal, QC - 20 April 2020

I was working for this company for 10 years. I found it very professional, business oriented and an excellent environment to work in . The customers were on business meetings weekly .

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Fun place to work

Houseperson (Former Employee) - Thornhill, ON - 18 March 2020

Learned a lot of key team building. Worked towards Planet 21 initiatives and ongoing committed attitude to improve career direction. Willingness to change and make the property better. Ongoing commitment to preventative maintenance and support from management.

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No Structure

Supervisor (Former Employee) - Canada - 13 March 2020

Poor management, speak a lot about diversity but found them to be very racist and unfair. Stop employing immigrants and treat them unfair when they work so much harder , Worked with other brands and never made to feel like a second class human being.

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He's from Corporate

IT Systems Manager (Current Employee) - Victoria, BC - 9 March 2020

Very large company with many established practices and procedures. Very stable and steady work. Very conservative culture but growing and changing each year.

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Relaxed but out of focus

General Manager (Current Employee) - Asia - 6 March 2020

More focused on office politics than on business performance, more reactive than proactive, does not grow its next generation of people (too busy to care up there), succession planning is based on reacting to sudden staff shortages.... on the other hand is more relaxed than better performing hotel companies, not as demanding on reporting.

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Reasonable place to work

Manager Assistant (Current Employee) - Toronto, ON - 29 December 2019

Good culture and a great company to work for if you are passionate about hospitality and looking after guests. High levels of customer experience. Work life balance is hard to manage. Pay is also very low and mostly below the industry average.

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Great Training and Work Environment

Reservation Sales Agent (Current Employee) - Moncton, NB - 23 November 2019

After coming from a toxic work environment it was very refreshing to find a company who actually has protocol in place to keep employees feeling appreciated. The trainer is very knowledgeable and helps you every step of the way through your training at your own pace and ability. This company celebrates your unique abilities call centre but worth it with all the benefits one

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Great employees but horrible management

Guest Service Agent (Former Employee) - Markham, ON - 23 October 2019

Management is unfair to different employees. A lot of favouritism going on at this property. Management doesn't care too much about their employees. Great employees though.

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Good spot to work if you have no issues with later shifts and call centre work

Reservation Sales Agent (Former Employee) - Work from home - 1 October 2019

Great training and good computers make this job easy to slide into. Its booking reservations for 5 star hotels and resorts, so there is some upselling, but they are very truthful of their expectations from you in the interview. Good benefits and good pay, which can easily go higher within a year. They do try to keep their employees happy, but be prepared to be recorded and marked on any call. Monthly meeting with your manager, and incentives for high marks consistently. At the end of the day, its call centre work, but with a higher standard than most. Also amazing rates at fabulous hotels.

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Excellent

Reservations Sales Agent (Former Employee) - Moncton, NB - 16 June 2019

I was a summer student at Accor's Global Reservation Center summer of 2018 and loved every second. I felt like a valued team member and they treated all of us so well. It was a truly lovely work environment with organized management and excellent training team. I really enjoyed selling hotel rooms and learning all about the thousands of hotels Accor has globally. They have ample opportunity to develop your career. Truly a great place to work. The only thing I would say is a con is that those just starting out dont get the best hours. I as a summer student typically worked evenings, but regular employees worked overnight. I can imagine that wouldn't be easy. Overall though I had a great experience.

Pros

good pay, great work, great people, at work from home or in office, occasional free trip to hotels

Cons

rookies get odd hours

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fun at work

Waiter (Former Employee) - region 3 - 18 May 2019

the most enjoyable part of my work here was when theres an event. the most hardest was when travelling 1 hour to go to work. i learned a lot here like respecting everyone.

Pros

free food

Cons

long hours

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Great work environment

Reservation Sales Agent (Former Employee) - Moncton, NB - 8 April 2019

This is a great place to work, very motivational and supportive coworkers. If you prefer shift work then this is perfect for you. Great training program as well

Pros

supportive team

Cons

shift work

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Lavoro stimolante e divertente allo stesso tempo

Commis di cucina (Former Employee) - National Capital Region - 18 March 2019

Ci sono molti buoni mentori e colleghi di talento. Un ottimo posto per imparare molte cose in cucina, in particolare sicurezza alimentare HACCP. Siamo stati addestrati correttamente per seguire i passi giusti. Lo chef esecutivo in Sofitel è stato la nostra ispirazione perché ha lavorato in molti hotel e ristoranti di grandi dimensioni e alcuni ha una stella Michellin. Sofitel ha diverse cucine che puoi provare sia occidentali che asiatici. Una base molto solida da imparare.

Pros

Buone carni bovine di prima qualità

Cons

niente caffè forte per tenerti sveglio

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Free tea & Coffee

Business Analyst, Applications Development (Current Employee) - Toronto, ON - 4 February 2019

Great office environment. Three distinct brands, Fairmont, Raffles and Swissôtel, have combined to provide the world's finest accommodations for discerning travelers - giving our customers easier access to more destinations. Elegant accommodations and impeccable service in the world's finest destinations are elements that all of our brands share. However, our three brands also maintain their identities and traditions: Fairmont as a landmark presence integrated into its community; Raffles as sophisticated luxury with residential charm; and Swissôtel as personalized efficient service within a contemporary ambiance.

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