Not much experience gained it’s a job that you have been doing great for a long time but it’s not gonna allow growth and more opportunities. Bad management

Pros

Not good

Cons

Not good

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flexible scheduling, but stressful and tedious work

Phone Interviewer, Data Collector (Former Employee) - Saskatoon, SK - 11 May 2022

they say you aren't cold calling but some some of the surveys were definitely cold calls. its difficult to get complete calls and they really push you

Pros

flexible scheduling, you make your own hours, live call monitors that you can get support from during and after calls

Cons

cold calls, no work culture, scripts were long and tedious

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Insights into Access Research

Based on 9 survey responses

What people like

Time and location flexibility

Areas for improvement

Sense of belonging
Clear sense of purpose
General feeling of work happiness

productive and fun workplace

Surveyor (Former Employee) - Toronto, ON - 4 March 2022

terrible staff everyone was weird and unwelcoming you would get sent home if you didn’t make enough surveys it was just very unprofessional and yes terrible

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Bad company

Call Centre Agent (Former Employee) - Montréal, QC - 4 March 2022

They were treating us as if we were robots, our suggestion were not taken into account!! Not good salaries! There is always insult from the people that we call, bad bad bad experience, please don't work there! You will lose your life and you will get zero experience. And in the top of that!! The management is so bad and not friendly at all!

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it was nice

Customer Service Representative (Former Employee) - Home based - 26 January 2022

wasnt that much fun of a place to work in nut it was ok and the job isnt hard you just read off a script, so not much needed for the job, overall nice place to work in for a starting job

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Very stressful

Phone Interviewer (Current Employee) - Montréal, QC - 15 January 2022

It is so fast and stressful. supervisors are usually very harsh on you. some are really good and in some shifts everything works permit, but the other day can be very stressful if it is the day of that bad supervisor

Pros

payments are never delayed, flexible hours

Cons

stressful, harsh supervision

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Bon environnement de travail pour un premier emploi. Par contre, on se fatigue vite et on a envie de changer d'emploi rapidement

Enquêtrice telephonique bilingue (Former Employee) - Montréal, QC - 9 January 2022

Vous appelez au Canada pour convaincre les gens de répondre à des sondages: il faut de la persévérance et de la patience.Vous êtes assis, ce qui est bien, mais la journée passe lentement....Belle place pour travailler quelques mois, gros max 1 année avant d'avoir envie de changer :)

Pros

Être assis Choisir son horaire Au centre-ville

Cons

Longue journée Difficile d'atteindre les objectifs Beaucoup de refus au téléphone

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Boring workplace

Phone Agent (Former Employee) - Montréal, QC - 2 November 2021

It's a boring workplace with absolutely no chance for advancement unless you've been there for ages, at which point the advancement isn't worth it. I wouldn't recommend anyone stay there for over half a year. However the management was generally good and friendly as long as you respected them.

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Poor management

Telephone agent Monitor (Former Employee) - Toronto, ON - 9 June 2021

Does not engage staff, high turn over rate, does not recognize good employees. Power hungry call centre supervisors that don't have proper communication or leadership abilities are unethical cheat survey responses to meet quotas client targets.

Pros

None

Cons

Everything

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Worst place

Call Center Agent (Former Employee) - Home based - 2 February 2021

Very very worst place to work.Supervisors are so so stupid.They don't umderstand the employees always try to argue with their employees and don't have manners to talk

Pros

Cons

Many cons

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Worst place to work

Agent (Former Employee) - Montréal, QC - 2 December 2020

You don't have any job security. Supervisors are so rude to you and always find different ways to give you warning and terminate you from work. They don't listen to you and don't understand your situation.

Pros

Schedule hours accordingly

Cons

Worst supervisors, negative environment

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Stressful job

Phone Interviewer (Former Employee) - Montréal, QC - 9 June 2020

At the beginning everything it's ok, but they started to cancel your shift the same day and sometimes you only work two nights per week, that's only 8 hours.

Pros

You choose your schedule

Cons

They cancel your shifts

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It's very boring.

Telephone Interviewer (Former Employee) - Toronto, ON - 13 March 2020

You get good money but it's so boring and dead end. If you're not productive (because people aren't picking up calls and you keep getting answering machines, which is not your fault) you get sent home.

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Stressful

Survey Interviewer (Former Employee) - Montreal, QC - 24 February 2020

It is a Very stressful job. It has very Less salary. There is Constant monitoring. Sometimes, they send people home when. They don't have enough work.

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Don't work unless you are starving to death

Interviewer téléphonique (Former Employee) - Montréal, QC - 10 November 2019

The work environment is horrible. It is so depressed and sad. You feel so depressed without any reason and supervisors are not at all helpful. They cancel your shift before 2 hours so it messes up your plan.so unless you are starving, don't work here

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Productive and fast paced work place.

Telephonic interviewer (Former Employee) - Downtown Toronto - 28 October 2019

As a newcomer was the first job. Learnt many things about Canadian work culture. Interacted to people of different communities and age groups that inculcated confidence and adaptability. Only drawback was the old microphones and systems used there which gave me pain in the ears so had to leave.

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Mentally stressful

Interviewer (Current Employee) - Montréal, QC - 30 September 2019

It is hard to work there for a very long time, not doing anything but staring at a screen. It gets stressful when you get sent home when you don't complete surveys.

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Busy but productive work environment, with mostly high individual work

RESEARCH AND DATA ANALYSIS EXPERT (Former Employee) - Toronto, ON - 19 September 2019

Usually vey quiet in the work place, little to no interaction between work members. However decent work place that gives good opportunity to gain experience in a call centre.

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Empresa de bom convivio

Engenheiro de produto (Former Employee) - Montréal, QC - 12 September 2019

Empresa dinâmica com bons companheiros de trabalho.

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Not the greatest

Call center representative (Former Employee) - Toronto, ON - 9 September 2019

Working in a call centre as a call centre representative, you can expect a very boring, routine job, but this office was poorly managed, chaotic and the stress the job entails isn't worth it.

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not a great job

Sales Representative (Former Employee) - Montréal, QC - 28 August 2019

not a great environment, the security of the job was not there. job work was seasonal at best, it was a typical call center. the job was repetitive at best

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