Access Research Employee Reviews

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Flexible hours but soulless and unstable job.
Call Centre Agent (Current Employee) –  Montréal, QC30 March 2018
Pros
Great place, friendly people. You can make your own schedule depending on your schedule. Very good job or students, easy first job. Easy to get hired.
Cons
They send you home if you do not get people to answer surveys, no day shifts so you have to stay late to finish your shift.
Advice to Management
The management is really great, they are helpful when you have questions. Always ask if you don't know, they listen and try to help you.
Pros
Flexible hours
Cons
Soulless, unstable.
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good job
Bilingual Telemarketing Representative (Former Employee) –  Toronto, ON15 February 2018
- Competitive compensation
- Excellent organizational leadership, passion, and culture
- Programs really make a difference in the students' lives
good
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Average starter job
Market Research Interviewer (Current Employee) –  Toronto, ON11 February 2018
It is an okay Work Place. It can get boring a lot but it is good for easy money to make if your a student at 16. I would not recommend this job if your not a patient person.
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cool work place
Telephone Interviewer (Former Employee) –  Toronto, ON4 February 2018
You get to schedule yourself and work flexible hours every week.
It's great for people with other full time or part time jobs with fixed hours, great for extra cash.
Cons
you get canceled frequently if you're new to the job
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Busy Call Centre
Market Research Interviewer (Former Employee) –  Toronto, ON1 February 2018
Basic call centre job, provides training, good stuff, terrible manager at the time I worked there. Basic data entry, you get yelled at a lot, nothing really different.
Pros
easy interview, can schedule own hours
Cons
getting yelled at
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Flexible hours, but boring and sometimes difficult
Telephone Surveyor (Former Employee) –  180 Bloor St, Toronto, ON10 January 2018
Working at Access was convenient because it required no background experience, and you could choose your own shifts. However, your seat in the office, as well as the survey you were working on alternated every shift. Supervisors are usually nice but can critique low completion rates of surveys, which is too bad because often, this is a matter of how many people even pick up the phone, let alone listen to what you have to say. It takes patience, and it's often boring, but it's also fairly simple.
Pros
Self chosen shifts
Cons
Boring, difficult to complete surveys
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Stressful work environment
Telephone Interviewer (Former Employee) –  Toronto, ON19 December 2017
Very stressful work environment that required one to meet a minimum number of quota calls per hour. Often bonuses were not paid and job security was not good. Working at a call center you are easily replaced, if you take a little bit of time over your break you are given a talking to; they want their employees to work on empty stomachs. There is no direct number to call which says a lot about the company.
Pros
Sitting
Cons
Everything else
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Environnement de travail actif
Interviewer (Former Employee) –  Montréal, QC14 December 2017
je rentrais à mon poste et appeler les différents clients et les interviewais
Pros
du travail toute la journée
Cons
pas de points
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Slow workplace, not very fun or energetic.
Telephone interviewer (Former Employee) –  Toronto, ON30 November 2017
While working for this company I learned to manage my time and to commit to the job, even if I did not enjoy it. The managers were quite disrespectful towards their employees and gave us very short breaks (5-10 minutes). Although this job was not the most pleasant, I was still able to choose my own hours, since I attended school at the time, this was very beneficial.
Pros
Allowed to choose my own hours.
Cons
Managers were not polite to the employees.
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Dreadful
Phone Interviewer (Former Employee) –  Toronto, ON13 October 2017
The shift were so long, and weren't allowed to take small walk breaking unless it is your mandatory break. Management aren't much helpful and organized.
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Positif
Interviewer (Current Employee) –  Montréal, QC13 October 2017
Tres bonne entreprise pour les étudiants, horraire flexible, cadre de travail agréable.
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Always cancelled my shifts,
Surveyor (Former Employee) –  Toronto, ON10 September 2017
I really hated this job. I liked it at first but people would always hang up on me and they would always cancel my shifts. I had enough of it so I quit
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flexible work schedule
Customer Service (Current Employee) –  Toronto20 August 2017
elect to work platform is used to work life balance is great. Pay is average but there is opporutiny to work more hours and up your pay ( ex. overnight shifts pay more)
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Typical call centre job with a few downsides
Telephone Interviewer (Former Employee) –  Toronto, ON1 August 2017
Job Work/Life Balance:
- Work is simple but repetitive, fast-paced, vocally intensive, and involves being very patient and tolerant of respondents who can either be slow, impatient or rude
- Work is highly productivity-based, and while you get bonuses for reaching above their targets, you will be moved to a different project or have your shift cancelled if you're below the average
- Meeting productivity targets involves luck; there's a chance you will get a bad sample of respondents who will not want to participate despite your best efforts to convince them otherwise, which results in low productivity and being switched around projects or sent home
- Work equipment is largely terrible; most of their computers and the call centre software they use are outdated and are very cumbersome to use, and there isn't enough working headsets for every computer, so you may get stuck holding a landline phone to your ear for the entire shift

Salary/Benefits:
- The only salary/benefits you get are minimum wage and bonuses for reaching above targets
- Breaks are unpaid

Job Security/Advancement:
- Very flexible hours, you can make your own schedule
- Shifts are volatile and can be cancelled before and during shifts, but if your shift is cancelled during work, you're always paid for at least 3 hours
- There are opportunities for advancements and other positions such as floor monitoring, coding, and call centre supervising
- Jobs for other places in the company are frequently posted in-house

Management & Job Culture:
- Supervisors and Monitors are very friendly and understanding,
  more... personally had no issues with them
- Mostly independent environment since everyone works on their computers alone

Overall:
The work itself is what you can expect from a call centre job that offers flexible shifts, and the rules and expectations of the workplace are laid out clearly in your contract so you know what you're getting into when you work there. But the terrible work resources, including the slow, buggy call centre software and the computers that chug and ache while running Internet Explorer and nothing else, makes the job a lot more annoying than it needs to be.
  less
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Easy going and fast paced
Telephone Interviewer/ Customer Service Rep (Former Employee) –  Toronto, ON20 July 2017
Access research is a really good starter/filler job. Managment team is always making sure everybody is on their job and doing things correctly. The hardest part of the job is typing up everything that is said to you.
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terrible workspace
Telephone interviewer (Former Employee) –  Toronto, ON14 July 2017
Not a good environment to work in; it was dirty, stuffy, and smelly. The team leaders were not helpful. The computers were really old; they would often shut down and we would get blamed for it. Overall it was a terrible job
Pros
nothing
Cons
ok for students
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only work here if you need money
Telephone Interviewer (Former Employee) –  Toronto, ON6 July 2017
Only work here if you've got no choice, the hours are bad, the breaks are unreasonable, there are no benefits, and it is a very boring job and work place.
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Patience
Enquêtrice téléphoniques (Former Employee) –  Montréal-Ouest, QC5 July 2017
Pour moi , Access Research est un travail pour les gens qui sont plutot autonome et patient !
Cons
Pas de specimen cheque
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productive work place
Market research interviewer (Current Employee) –  Montréal, QC1 July 2017
It is an amazing company, you learn new things everyday. There is a good amount of respect there, the only downfall are the cancelled shifts.However, it is a good company, and the work environment is good.
Pros
get bonuses
Cons
cancelled shifts
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productive work place
Phone Interviewer (Current Employee) –  Toronto, ON21 June 2017
go to work with a quiet and productive environment. learn how to talk to others on the phone. very multicultural allowing people that fast to break fast at appropriate time.
Pros
30 min breaks
Cons
repetitive
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Overall rating

3.2
Based on 102 reviews
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3.8Work/Life Balance
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3.0Management
3.1Culture

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