Thank you for taking the time to post your 4-star review here on indeed.com.
I am glad that you found the overall experience fun, the people friendly and management to be okay (although we aspire for better-than-okay as leadership and management). I am disheartened to hear that you were constantly understaffed, pushed to meet unrealistic production goals and felt that 60-hour workweeks to be the norm. Understaffing is an issue in this current labor market, and something we are working on actively and probably is linked to some of the long hours you worked. Additionally, I am sorry that you felt micromanaged. That is not the environment I would like to have here at Access, and I will continue to communicate as such to the team and listen for and enact ways to continue to improve.
We did just hire a new COO of North American Records and Information Management and I am confident she will be help us continue to improve across the board.
I am really glad you enjoyed the occasional free lunch and our self-managed Paid-Time-Off policy (despite the 60-hour work weeks).
Thanks, again, for taking the time to post your 4-star review. Please feel free to reach out to me for any reason at firstname.lastname@example.org.
Thank you very much for your review here.
I am glad that you feel embraced and accepted and are treated well and with respect. That is a solid foundation, but I am sorry to hear that you didn’t feel appreciated enough. That is the opposite of the culture we are trying to build, which is why we instituted the Tag Bonus program. I encourage you to speak to the leadership in your area about this program, especially since the program is mostly peer-to-peer recognition, so you can begin recognizing your fellow team members immediately! Also, I know your local Leader (whom I have known for over a decade now) will appreciate hearing from you directly.
Also, I do also appreciate you sharing that you feel management isn’t attentive enough to some items, shies away from confrontation and doesn’t do enough to acknowledge and recognize the effort of our team members - these are items that I will address directly.
I would really like to hear more of your thoughts on the lack of training. We do invest heavily in training and on-boarding, but I know we have a ways to go still and more specific information would be very helpful. If you're willing to share more, you can reach me at email@example.com.
Thank you again for your review, and please feel free to reach out to me at any time at firstname.lastname@example.org.
Thanks for taking the time to post your review.
I appreciate that you enjoyed working at Access for period of time and even considered in a great place to work.
Sorry, but I disagree that we are a typical large corporation and that we care more about making large profits than we do about clients and team members. I don't ever pretend that we aren't a for profit company - we are a for-profit company and we have investors who expect to get great returns, which I will always work hard to provide. However, great returns don't have to come at the expense of our clients or our team members, and I don't think it does, but I understand that is how you feel - and I am sorry that I didn't communicate our priorities more clearly.
I personally spend most of my time with team members and focused on growing the company because I firmly believe that our team is our best asset and that growth provides opportunity. The alternative to growth is stagnating or shrinking, which would be a terrible place to be and would also lead to lay-offs.
I do agree that we have experienced our share of growing pains - and probably more than our fair share of growing pains, but we have also experienced more than our fair share of growth. We just made the Inc 5000 fastest growing companies for the 10th year in a row...something that only 38 companies have done (out of tens of thousands that have applied, which certainly makes us not a typical large corporation).
That kind of stratospheric growth has provided incredible opportunity for many of our thousands of team members, but, yes, there are times when it creates plenty of challenges. However, I will always choose challenges around growing pains than challenges growing. We are blessed to have growth.
Please know that I do see and acknowledge the growing pains and that I don't ignore them, as we will continue to work to plan better and minimize growing pains. I am sorry that they impacted your role so significantly as to make your time at Access hectic and confused.
Thanks again for your review here and please feel free to reach out to me directly for any reason at email@example.com.