Over a period of two years I grew to see that the management wanted the employees to be dishonest with the clients.
It did not matter what the problem Abacus management would never consider letting a client out of the contract.
Even if it had been established the Abacus product did not fit the client's needs.
I was about profit, not service or - more ... quality. Don't get me wrong, nothing is wrong about profit. To the management at Abacus it is the only thing of focus.
Employee needs and client satisfaction are never a consideration. - less