Technical Support (Former Employee) – Chilliwack, BC – 16 November 2017
Working at Convergys was quite interesting, coworkers were friendly and helpful, hours were pretty awesome and flexible to my personal life. I learned communication and empathy skills that have helped me even after my experience at convergys. I think my favorite part of working there was how structured the building was.
NETWORK ANALYST / TIER 2 (Current Employee) – Calgary, AB – 8 November 2013
Unlike many people this is something I love doing. I learned networking and its wide areas and earned the professional experience which made me manage my personal and work both lives. My co-workers were very cooperative , understanding and patient. The hardest part of the job was the beginning as it's a complex and large scale company, getting used to it took couple of months, apart from that, everyday is a challenge here which is worth accepting. The best part about working here is the large and complex working environment, with thousands of devices to manage and new technologies being installed in the existing enviroment its become more diverse and I get to know what exactly is out there and up to mark and current.
I did not like having to push things to customers they don't want.
Customer Care Agent (Former Employee) – Halifax, Nova Scotia – 7 June 2013
I did not enjoy working split shifts and having to always worry about stats. I felt they push customer service but not the way I would call customer service. I like talking to customers and listening to their situations. I found it hard to push something to someone when you really knew they are only going to call back to change it in the future.
liked that they train you for a few weeks before sending you into production.
I felt stats counted more than customer service even though they say it is customer service first.
Network Analyst - Tier 2 (Current Employee) – Calgary, AB – 28 April 2013
AT&T has a busy environment as the expectation of their clients usually is higher than average. Good management to a certain extend as you lose visibility when it comes to higher management which could lead to bad decision. Great team work with the co-worker being one family.
very strong experience managing the latest technology in an environment with a very high expectation
higher managment has low visiblity on their team leading to bad decision
Customer Service Representative (Former Employee) – Winnipeg, MB – 24 October 2012
Working for 24-7 Intouch, selling cell phones for AT&T was a nice place to work. I enjoyed the people I worked with, and the job was repetative but easy to do. You had to follow a 5 step sales program, which really helped with making sales. I did a good job there, and I made many sales for the company. I had to leave because I moved out of Winnipeg. My typical day at work was get to work, load up the AT&T website, sit and chat with people wanting to buy cell phone contracts. I learned a lot of about cell phones and the benefits of each phone. The management kept to themselves, but the team leaders were great and very helpful. The hardest part of the job was when you chatted with an angry customer, but the supervisors were very helpful in those situations. The best part of my day was working with my co-workers.
Technical Associate (Current Employee) – Southfield, MI – 18 September 2012
A typical day starts at 6 am. I am part of a very cohesive team. My boss is like one of the guys. The hardest part of my day is deciding what to have for lunch. The most enjoyable part of the job is our Friday conference calls. That is the time when we get a chance to talk about work trends, current work events and things to come. My team is scattered across the country, but we work so well together. Its like having an extending family working together on a project.
Business Analyst (Former Employee) – Calgary, AB – 4 July 2012
I held many positions with MetroNet/AT&T, as each one would eventually get centralized in our Toronoto office. -NOC: monitor customer network for reliability, usage spikes, change security tapes, created Operational Procedures manual. Programmed routers. -create and manage the Problem/Change Management system for install activity. -created and manage the Provisioning Coordination role, documented the procedures and processes, and later trained the team in Toronto that would perform the role in future. -NOC Manager was empowering and supportive. -this was a tight team and everyone had their area of expertise, and worked closely on resolving issues. -CARRIER SERVICES: managed sales orders and quotes, worked closely with engineers on network technical requirements that would support the customer's connection and equipment. -worked closely with Telco carriers to ensure we had clean orders that supported the delivery schedule contracted to our customers. -worked with 3rd party vendors/suppliers on specific technical requirements that we needed to support on our network. -worked closely with Project team for large customer installations. -CUSTOMER CARE: documented existing processes and re-engineered them to improve the process and customer satisfaction. Worked closely with iternal Training team on the documentation. -Managed the project to install Customer Care Database across 4 Care Centres. Worked closely with IT Department on technical stability issues for the database. -Coordinated process discovery sessions with all cross-functional departments that interfaced directly withmore... the Care Centre. -Care Centre had a strong management team, supportive and deeply in touch with the business and industry. -the team was diverse, focused and great communictors. -the hardest part of the job was letting it go, as the Care Center was being closed in Calgary and moved to Toronto. -I enjoyed working with all the departments that touched or supported our customer base.less
lots of opportunity to advance and create new positions to support the business
représentantes des vente sur la route résidentiel (Former Employee) – Montreal et environ – 7 September 2015
Le travail consistait à promouvoir les services de télécommunication résidentiel d'interrurbain de travailler à faire de la promotion résidentiel sur la route de rencontrer les normes de la compagnie à solicité 70 à 100 porte par jours. Il y avait beaucoup d'opportunité d'avancement. J,ai été moi-même promu à l'assssistance gérant et j'ai monter une équipe de 20 représentants et j'ai atteint un chiffre d'affaire de 4000$ par semaine. L'aspect le plus difficile était que l'ont travaillait de 50 à 60 heures par semaine et que l'on avais peu de temps à consacrer pour loisir ou la famille. C'est une excellente expérience de travail d'équipe et de satisfaction d'un travail bien rendu.