AT&T Employee Reviews

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Customer support for the Toronto area for AT&T
Systems Manager (Former Employee) –  Toronto, ON18 July 2015
System Manager with 60 Engineers, and Application Representatives. a very demanding job. Interfacing with banks, and large corporations. Very challenging.
Pros
Great Company, and great job.
Cons
Nil
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Great training, above average organization and management, Stressful work environment
Customer Service Representative (Former Employee) –  Chatham-Kent, ON22 June 2015
. 100+ cold calls from an all american clientel with over %50 ratio of irate customers looking to receive rebates on purchased items and plans.
. I learned how to deal with angry customer, cold calling criteria, trained on intricate computer systems and department communication procedures and guidelines.
. Management had a well organized establishment and rigorous training to ensure everything and everyone was fitted to the highest potential
. Co-workers were usually irritated and moody because of the irate customers but generally nice people to be around.
. The hardest part of the job had to be the irate customers and the most enjoyable part was the hours worked.
Pros
training, hours
Cons
customers and job specifications
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Good company to work at.
Billing Business Analyst - Latin America Region (Former Employee) –  Thornhill, ON14 June 2015
Professional environment, with a diverse work force. Provides good benefits and salaries are good. In Canada, advancement is somewhat limited.
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Friendly environment
Managed Router Services Lead Engineer (Current Employee) –  Košice, SK12 April 2015
Shift work is flexible.
Cisco and Juniper devices available for further education in a lab.
Management always willing to hear your comments.
Pros
time flexibility
Cons
unexpected heavy workload
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Great local management vs poor central management office
Network Analyst - Tier 2 (Former Employee) –  Calgary, AB4 March 2015
Local management was great but central management wasn't as supportive. Loyalty didn't count for much as many over qualified/under paid resources were laid off even they managed to stick around during hard times.

Local management stood by employees and contractors but central management didn't quite feel the same way and performed poor actions in that regard.

Very tight and small room to grow. Pay was very low compared to the market. Expectation wasn't reasonable from the client and central management did a poor job in managing expectation and encouraged the client to have their own version of "Alise in wonderland" in terms of expectations.

Great company name to have on the resume but they took from us a lot in return to have it on there.
Pros
Great company name to put on the resume
Cons
low pay, low support, small room to grow
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Division no longer imn existence
Adjointe au président (Former Employee) –  Montreal, QC25 February 2015
I was supporting the President and learned a lot about HR in that role. Due to a reorganization, the Quebec division was eliminated.
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Enjoyed the atmosphere of the work place enjoyed helping customers and coworkers. Many responsibilities which allowed me to accomplish many things
Customer Service Representative (Former Employee) –  Victoria, BC18 November 2014
I was responsible for solving customer concerns, also take payments. I was responsible for providing the best customer service at all time. Another responsibility was deescalating customer's situations and resolving them the best I could.
Pros
Flexible schedule, multiple advancement opportunities, fast paced environment
Cons
Relocation due to personal issues, i.e. furthering my education
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Excellent benefits and remuneration
Implementation Specialist (Former Employee) –  Toronto, ON7 October 2014
A great company to work for but restructuring is a predominant factor when working there. My position was eliminated but received a very generous settlement package.
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Customer Service
Technical Support (Former Employee) –  Winnipeg, MB6 October 2014
Answering Telephone, taking notes about the call (customer service)
Working with co-workers. Great environment.
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Excellent company to work with
Network Architect/L3 Network Support (Current Employee) –  Toronto, ON28 September 2014
Excellent company to work with. Management is excellent, very supportive, tech team is very good and there are opportunities to grow.
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Best place to work for in a communication corporation.
Inventory Manager (Former Employee) –  Markham, ON6 September 2014
Analyzing and strategizing plans for weekly customer implementations.
We learn to think and to be focused on completing the task at hand.
Management are free to let us develop avenues towards our goals.
Co-workers are friendly and eager to work hard with the company.
The hardest part of the job is the endless work that keeps appearing.
The most enjoyable part of the job is seeing a customer sign off on the completion sheet at the end of a project.
Pros
Everything is good.
Cons
Flawless company and management team.
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Excellent Call Centre
Floor Supervisor (Former Employee) –  Winnipeg, Manitoba9 August 2014
Convergys was an excellent well run company until it closed it's doors in Winnipeg. It was classified as one of Winnipeg's best places to work at. It had many projects and opportunities and I have enjoyed it's complex environments and many project over the years.
It's a dearly missed company as it employed a couple of thousand employees and provided opportunities to many.
It had shifts all around the clock, along with great hours of flexibility.
Great benefits.
Pros
Big Employeer, Great benifits, Lots of opporunity.
Cons
Now Closed.
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young attitude place, good team atmosphere
communications technician (Former Employee) –  Toronto24 May 2014
Increasing stress due to staff reductions.some senior management decisions were real blunders.
Pros
BBQ pizza potluck days
Cons
night shift, layoff waves
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Fun Environment to Work With - Progressive Organization Initially
ACCOUNT DEVELOPMENT REPRESENTATIVE (Former Employee) –  Toronto, ON16 May 2014
While it was Netcom Canada and run by 3 highly competent Execs, things ran smoothly, but once it was sold to AT&T Canada, things went downhill, and "we" became primarily a number.

There was a lot of interpersonal with other Sales personnel and excellent rapport with colleagues and managers.

A typical day involved handling incoming calls on a queue regarding quotations/inquiries about IT services, and following up with pricing/proposals and closing sales.
Pros
Excellent working environment
Cons
No room to advance - too much bureaucracy
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typical call center
Sales Representative (Former Employee) –  St. Catharines, ON1 May 2014
automatic dailer
customer service job
boring job
revolving door of employees coming and going
Pros
nice training
Cons
typical call center - not that great
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Network Admin
Network Admin (Current Employee) –  Network Admin25 April 2014
AT&T Global business -Network Admin – Global Service Delivery Engineer

Working for USA domestic client
1. E1/T1/OCX /DS3 link provisioning for customer
2. Protocol – BGP, OPSF, EIGRP,SIP,MGCP
3. Troubleshooting of CKT with customer and onsite tech.
4. Troubleshooting of LAN/WAN/VLAN/HSRP
5. Report generation, troubleshooting doc preparation.
6. Coordinating with customer for escalated issue.
7. Analog and digital voice port activation on ISP router.
8. Configuration of PRI line and voice testing.
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Fun place to work for
Retail Customer Service Representative (Former Employee) –  Toronto, ON31 January 2014
Great Team environment, progressive and positive job culture
Great Management of involvement
Communication skills development was a paramount
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Productive and fun envoirnment
Network Analyst Voip L2 Support (Current Employee) –  Calgary, AB16 January 2014
Check tickets and work on these as priority ..Gain experienced in Unity , and extension mobility. The most enjoyable part of the job is we can work from home.
Pros
Work from home
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Working here was a great experience
Data Entry / Administration (Former Employee) –  Barrie, ON13 January 2014
The people I worked with were all fantastic and always willing to help you out when you weren't sure how to do something. I learned a lot about the telecommunications industry.
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customer service skills
Technical Support Agent (Former Employee) –  windsor ontario22 December 2013
learned great customer service skills,
but definitely couldn't do it for a lifetime..
just as a temporary job
Pros
great staff, good customer service
Cons
not my career
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Overall rating

3.8
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