Customer Service Representative (Former Employee) – Windsor, ON – 7 June 2018
irate customers, untrained techs, poor management. they tend on outsourcing everything with poor or no training programs. even internal techs are poorly trained, making job difficult for existing t3 csrs
Customer Service Representative (Former Employee) – Halifax, NS – 31 May 2018
I went back to Nova Scotia after i got laid off at Nortel, My sister was working there, so i took the job to stay busy, answer call and trouble shooting problem, find the best phone plans for individual people.
Manager (Former Employee) – Windsor, ON – 2 February 2018
Management plays the role of lying to use you and favour their family and friends. All they care is generating sales, sell direct tvs and outsourcing to Sutherland global service in windsor, Ontario runned by uneducated staff.
At&t customer service representative (Former Employee) – Distrito Federal – 20 January 2018
I had the opportunitie to work in many comopanies, but working for AT&T was such the best experience in my life, AT&T it's alwasy looking for the well of their customers and their employees, they offered me a good salary very good date payments, they place where I used to work was a new office, with new computers, they offered trainning, offered enough time for lunch and even offered credit cards for their employees and a 50 percent discount in their services for employees, and a really friendly enviroment with co workers, supervisors and managers.
Technical Support (Former Employee) – Chilliwack, BC – 16 November 2017
Working at Convergys was quite interesting, coworkers were friendly and helpful, hours were pretty awesome and flexible to my personal life. I learned communication and empathy skills that have helped me even after my experience at convergys. I think my favorite part of working there was how structured the building was.
Offers a lot of hours but overall not a good place to work
Customer Engagement Specialist (Former Employee) – St. Catharines, ON – 10 August 2017
A typical day at work involved calling people over the phone to offer them AT&T services. If they refused I had to proceed and assume the sale until they either hung up or requested to be put on the do not call list. I learned how to work around peoples objections however it was not very rewarding work knowing that I was offering them services that they did not want or need. Management was very scattered, the woman training us left half way through our 2 week training session, leaving us with a new trainer who taught us everything completely different from the first trainer. The hardest part of the job was definitely trying to keep customers on the phone after they learned that I was a telemarketer. The most enjoyable part of the job was my co-workers.
breaks every 2 hours
no schedule flexibility, my pay would be lessened once I was back in school