411.ca Employee Reviews for Customer Service Representative

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1.0
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Terrible
Customer Service (Former Employee) –  Scarborough, ON13 May 2019
Terrible place to work...No structure...Awful management...Sometimes don’t pay you on time...Sometimes your paycheque May be short...Absolutely no room for advancement...Complete JOKE!!!
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2.0
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Fun office, quick turnover
Customer Service (Former Employee) –  Toronto, ON29 August 2018
The office is fairly laid back, free coffee, pool table, can be a bit cold though. Friendly colleagues and an easy workload, except when you're on the phone with clients.
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1.0
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What a joke
Customer Service Representative (Former Employee) –  Toronto, ON15 November 2016
This place has a lot of wonderful people working at it. The problem is management.

Every call is a cancellation of service and you have to try and "save" them. No cap on comission and co workers are all very awesome.
Pros
No comission cap
Cons
Poor management
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1.0
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A sham of a company
CSR (Former Employee) –  Toronto, ON8 March 2016
Stay away from 411 unless you are comfortable with lying through your teeth(you will then get the blessings of the managers).No ethic,no stability,just horrible company to work for
Pros
Casual environment
Cons
Everything else
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5.0
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high stress job
Customer Service Representative (Former Employee) –  Scarborough, ON4 February 2016
high targets to meet
friendly environment
management could be alot better
getting business owners on the line who want to buy from you
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1.0
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You don't want to work here
Customer service (Former Employee) –  Toronto25 February 2015
Horrible culture, starting from Management to lying employees. Customer service management is not qualified to manage a day care let alone an office staff. Management advises reps to lie to customers to make a sale.
Cons
Toxic environment
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4.0
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Productive
Customer Service Representative/ Graphic Designer (Former Employee) –  1200 Eglinton Ave E #200, Toronto, ON27 January 2014
-Answer customer inquiries
-Management is relaxed
-Co-workers are relaxed
-Good salary
-Encouraging of creativeness
-Growing Org.
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