360insights Careers and Employment
- CEOJason Atkins
- Company size201 to 500
- Revenue$5m to $25m (CAD)
- IndustryInformation Technology
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Consumer Support Professional in Whitby, ON
on 23 December 2020
Some good, some bad, but ultimately too much bad
360insights is a very mixed bag as far as a workplace goes. It's a modern work environment, and overall the entire workplace is good. They can be accommodating (when they want to be) and pride themselves on the culture they maintain as a company. The problem is, this culture does not extend across the entire company. Management has a tendency to play favourites, and it's very difficult to advance without being one of them. Additionally, they do not support all levels and aspects of the company or the business. The call center employees in particular suffer from a disproportionate workload, high turnover, less access to the perks and "culture" that is offered to the other departments in the company, and less support in general. The company is well aware of this, but since that department isn't as directly tied to the bottom line, they don't bother doing anything about it.
Customer Care Specialist in Whitby, ON
on 10 September 2020
Some what a great place to work
Overall a good place to work, the management on the other hand is different. They are supposed to scheduled bi-weekly meeting with you to discuss your progress this hardly ever happens. So if your doing great good but if your doing bad they just turn a blind eye and don’t discuss it with you.
Customer Service Representative in Moncton, NB
on 5 September 2020
It was alright
Did a training in 3 days for a job that would require at least 3 weeks of training, like all typical call centers. It's was way to early to make me start working. I felt that I didn't even learn anything in those 3 days. I was not ready. When asked questions to my manager I was told to figure it out on your own. I quit that job.
Manager in Toronto, ON
on 8 May 2020
Great culture, great people, a lot of ambiguity
Fast-paced, great culture, genuine leadership. Unclear parameters for what is measured as success, JD may not translate to day-to-day tasks, lots left to subjective judgment and "we're ALL figuring it out" seems okay till it's time to decide career advancement. Lots of food and community. Top managers seem to genuinely care. Tip: 1. Work hard 2. Buy coffee for your boss 3. Be visible. 4. Buy coffee for your boss, or else...
Bilingual Customer Support Specialist in Whitby, ON
on 21 April 2020
Excellent workplace and lots of fun. Training was really good and the culture of the company was very positive. Management was supportive and positive all the time and so were the co-workers.
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