24-7 Intouch Employee Reviews

Tips:
Know what exactly you want from the beginning.
If you want growth, keep talking about it with your TL
Work smart.
If you are dedicated and show improvement, the chance of growing within the business is higher.
Believe in yourself.

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Official response from 24-7 Intouch

1 May 2020

Thanks for the review! Since we are always willing to Learn and Unlearn, please let us know if there's anything we can do to turn your 4-star review into a 5-star one by emailing communications@24-7intouch.com. Thanks again!

5.0

Productive and Fun

Customer Service Representative (Current Employee) - Winnipeg, MB - 8 May 2020

There is room for people from different backgrounds to join this organization. The flexibility is great as well. The organization is technologically diverse and this is great!

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Official response from 24-7 Intouch

11 May 2020

Thank you so much for this awesome review! We love hearing how positive your working experience has been, specifically around diversity and flexibility. We appreciate it!

5.0

Excellent workplace. Great work environment.

Customer Service Representative (Resolution) AirBNB (Former Employee) - Winnipeg, MB - 28 April 2020

Excellent workplace. Great work environment. I always had fun working for 247 in touch. I had to leave because I moved to a different city, otherwise they have great carrier advancement opportunities.

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Official response from 24-7 Intouch

1 May 2020

Thank you for the great review! We are so happy to hear that your experience working at 24-7 Intouch was such a positive one. Best of luck on your new journey!

5.0

Productive and fun place to work at, EX team fun events are awesome!

Customer Service Representative (Current Employee) - Winnipeg, MB - 31 March 2020

Work is great, depending on the season it can be hectic or laid back. Training classes are great with constant learning opportunities. Hardest part of the job is prioritizing the work load and once that's done, its totally fine! The thing I enjoy the most is the EX events and the people I work with.

Pros

EX events, diversity, ongoing training on some accounts

Cons

pay

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Official response from 24-7 Intouch

1 April 2020

Thank you so much for the review! We love hearing that you've been enjoying the Employee Experience activities, training and the people you work with. We also appreciate the feedback and will make sure it gets to the right teams. Thanks again!

4.0

Productive and fun

Customer Service Call Center Representative (Former Employee) - Winnipeg, MB - 27 March 2020

My time working there temporary i was in a positive environment, had a decent wage, and learned new skills including communication. everyday was productive.
P

Pros

flexibility

Cons

temporary

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Official response from 24-7 Intouch

1 April 2020

Thank you so much for taking the time to write a review! We're glad to know that even though your time working for 24-7 Intouch was temporary, that it was a positive experience for you.

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1.0

A good springboard

Consumer Relations Specialist (Current Employee) - Winnipeg, MB - 21 March 2020

Management doesn’t put enough effort into employee satisfaction. There are opportunities for advancement but they are primarily offered to bi-lingual agents.

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Official response from 24-7 Intouch

23 March 2020

Thank you for writing a review. We believe that success means being able to Learn and Unlearn, and we would love to know more about your experience so that we can improve. We encourage you to reach out to the local Winnipeg HR team so that they can help with any unresolved issues or concerns that you might have: 204-318-3636

3.0

Learned new skills

CSR - Customer Service Representative (Former Employee) - Winnipeg, MB - 15 March 2020

They taught me new skills on software I had never used. There was a decent work environment. The pay and benefits are decent. It is a nice job for newcomers or first job

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Official response from 24-7 Intouch

17 March 2020

At 24-7 Intouch, we value feedback as an opportunity for ongoing growth. Thanks for taking the time to share your positive experience with us.

4.0

It was a good place

Financial Administrator (Former Employee) - Winnipeg, MB - 26 February 2020

This organisation is a relaxed place to work. The typical day at work is characterised by the normal day with less hassles. I recommend 24-7 Intouch to you

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4.0

Its a productive workplace

Customer Service Representative (Former Employee) - Winnipeg, MB - 25 February 2020

24-7 is a great compony to work with. It has productive & supportive environment and its a great learning place. I learnt a lot from 24-7 Intouch and highly recommend this company.

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3.0

Good entry level job

Customer Service Representative (Current Employee) - Winnipeg, MB - 21 February 2020

Advisable for starters. Good relationship with colleagues and leads. One detractor is the work schedule. It's sometimes out of the regular work time. So far, we still hanging on.

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4.0

Casual work atmosphere good for a first time /part time job

Customer Service Representative (Former Employee) - Winnipeg, MB - 29 January 2020

As you get well versed with the work you're doing it gets better. It is a service industry so expect some brickbats from the customer. But do not take it personally.

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5.0

Productive yet enjoyable work environment

Inbound Customer Service Representative (Former Employee) - Winnipeg, MB - 27 January 2020

There are very high productivity expectations but the team leads ensure that every one enjoys the environment and is comfortable enough to meet expectations

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2.0

One of the worst places i worked at

Customer Support Representative (Former Employee) - Winnipeg, MB - 27 January 2020

At 24-7 intouch if you get to the interview you’re going need to do the first half on the computer and its about what account you’re good for. It’s probably the worst job you can get because you’ll most likely be on contract and even if you do well they will still let you go and hire new people to take your place

Pros

Good co workers

Cons

Zero job security even if you do good no life outside work if you get afternoon to evenings

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4.0

Good experience

Customer Service Representative (Former Employee) - Winnipeg, MB - 24 January 2020

Learnt a lot in dealing with clients frim US or Canada. Either sharing their experiences about a product, or service or complaints about stores or products. Making new purchases online or over the phone. Learnt to deal all type of clients.

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5.0

Very good company to work and learn at the same time

Trainer (Current Employee) - Winnipeg, MB - 24 January 2020

24-7 in touch is one of the companies that you will be happy to go to work every morning.
there is a team of employees they are just there to take care of your well being.
the bosses are very accessible and open to any questions o concerns

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3.0

It's okay

Customer Service Representative (Former Employee) - Winnipeg, MB - 9 January 2020

A good beginner job with not very much opportunity to advance, good for a year or 2 at most without getting tired with the few cons that are present at the job.

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4.0

Good

Inbound Customer Service Agent (Former Employee) - Winnipeg, MB - 4 January 2020

Good place to work. I awsome group of people which made for fast days. The work was interesting and enjoyable. Management was also great very laidback and helpful.

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5.0

Best

Call Centre Agent (Former Employee) - Winnipeg, MB - 3 January 2020

Great experience
Great job
Great people

I had the best experience there. Wish I could go back but am working somewhere else now. They are really fast at getting back to you when you apply.

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4.0

Nice place.

Customer Support Associate (Former Employee) - Winnipeg, MB - 1 January 2020

Nice place, fast paced, friendly and relaxed but shift swapping is not flexible. salary is not commensurate with the work load. worked on contract basis for 6 weeks. contract was not extended.

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5.0

Good place

Call Center Representative (Former Employee) - Winnipeg, MB - 30 December 2019

This place was a really nice place to work at. The people were nice, everyone know each other, it didn’t feel like a workplace once you meet some people.

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5.0

Excellent and nice place to work

Customer Service Representative (Former Employee) - Winnipeg, MB - 29 December 2019

Nice place to work friendly staff ,training was nice provides breaks in each 2 hours ,team leads and mangers were nice to each and every staffs ,and i will give an overall 5/5 rating

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Overall rating

3.1

Based on 1,114 reviews

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Ratings by category

3.1		Work/Life Balance
2.8		Salary/Benefits
2.7		Job Security/Advancement
2.8		Management
3.2		Culture