Retail Customer Service Resume (With Template and Example)

By Indeed Editorial Team

Published June 19, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Retail customer service representatives serve an important role by interacting with customers through answering questions, providing feedback, processing orders, and handling complaints. Their goal is to communicate effectively by actively listening and solving problems to ensure customers enjoy their shopping experience. Understanding how to craft a well-written retail customer service resume can help potential employers notice you and secure a position. In this article, we define a retail customer service resume, discuss the average national salary of a retail customer service position, list the steps to write a resume, and provide a template and an example.

What is a retail customer service resume?

A retail customer service resume is a formal document highlighting a candidate's relevant skills, qualifications, academic background, and job experience. The goal is to offer potential employers an insight into your abilities and accomplishments and demonstrate how you fit the role. The duties of a retail customer service representative can vary based on the location of the position and the size of the store. Still, customer service positions generally seek candidates with excellent interpersonal communication skills, a positive attitude, empathy for the customer experience, a problem-solving mindset, and a strong knowledge of the products or services at the store.

Aside from relevant customer service skills and experience, a retail resume can include multiple sections, including a header, a career objective, work experience, and education background. Typically, retail customer service positions don't require a high school diploma or further education. A standard resume format can help potential employers easily identify your skills and qualifications. It's also important to adjust your resume according to the language on the job description to show hiring managers that you understand the company culture and criteria required to secure a position. The crucial items of a standard resume include:

  • First and last name

  • Personal contact information

  • Professional summary or career objective

  • Educational background

  • Skills and competencies

  • Awards and accomplishments

  • Volunteering or job-related experience

  • Training courses and certifications

  • Relevant qualifications

  • Relevant hobbies and interests

Related: Tips on How to Provide Good Customer Service (With Benefits)

Average national salary for a retail customer service position

The average national salary for a retail customer service position in Canada is $38,217 per year, or $16.54 per hour. It's important to note that these figures can vary based on the location and years of experience. The three highest paying cities in Canada for a retail customer service position are Vancouver, BC; Nanaimo, BC; and Edmonton, AB. Vancouver, BC has the highest pay rate at $20.17 per hour.

How to write a retail customer service resume in seven steps

Use the following steps as a guide to create a resume for a retail customer service position:

1. Be clear and consistent with formatting

It's most important to ensure your resume is easily legible for potential employers. Use a professional font, such as Arial or Times New Roman. Ensure dates, font typeface, and font size are uniform throughout your resume. Headers are one of the first things potential employers see, so make sure they're readable and contain accurate, up-to-date, and understandable contact information. You may consider adding multiple contact methods because it's crucial to ensure hiring managers can easily contact you.

2. Write a professional summary

Although this step isn't necessary, it can be beneficial to include a brief statement regarding your goals and accomplishments. It's an opportunity to pitch yourself to a potential employer. In this section, you can mention your top skills and qualifications related to the position. You can adjust the professional summary according to the language in the job description and add specific keywords based on the role.

Related: What Is a Customer Service Resume Summary? (With Examples)

3. List information in reverse chronological order

Within each section of your resume, it's important to list the most recent items first. For instance, begin with your current role and list related positions until you reach the oldest one. This method can make it easy for hiring managers to skim your resume. Optimize these sections by providing insight into your education and volunteer experiences.

4. Keep bullet points limited and unique

Help your reader browse your skills and experience more easily by including an average of three or four bullet points per section. Prioritize the most important and unique points of interest first to highlight each position's latest and most relevant content. Add specific examples rather than listing standard responsibilities for a customer service role. This can show employers what they can expect from you beyond managing regular tasks and job duties. Try to keep your resume to one page to be as concise as possible while still sharing details.

Related: Guide to Customer Service Objectives for Resumes

5. Tell a story to showcase your understanding of the role

Detail your in-depth understanding of the role and company to demonstrate that you're the right fit for the position. This can be your chance to tell a story or highlight an instance when you performed excellent customer service. It's beneficial to use numbers and data to quantify your related experience to make it easier to verify. Use descriptive keywords from the job description or website that match the company language and culture to differentiate from the competition. You may organize each section according to your strengths and what you believe is most important to the employer.

Related: How to Answer "How Would You Deal With a Difficult Customer?" In an Interview

6. Include soft skills

It's important to highlight your soft skills rather than focusing on hard skills. Soft skills are character traits that impact your workplace relationships. Retail customer service representatives require excellent interpersonal communication skills and effective problem-solving ability in fast-paced environments. Showcase your empathy, organization, and friendliness by describing how an employer can expect you to work. Most job listings include ideal skills for the role, so it's vital to ensure your skills align with the posting.

Related: Retail Skills: Definition, Examples, and How to Improve

7. Proofread and edit before submitting

Review your resume for grammar, style, and spelling mistakes before submitting it to a hiring manager. Reread the resume out loud to help you identify any errors you may have missed otherwise. Consider asking a friend or family member to read it and ensure there aren't any typos.

Related: Retail Resume (Detailed Guide and Template)

Resume template for a retail customer service position

Here's a standard template of a resume for a retail customer service position:

[First and last name]
[City, province]
[Phone number]
[E-mail address]
Professional summary
[One to four sentences detailing your most relevant experience, qualifications, skills, and goals]
[School 1]
[School name], [location], [graduation date]
[School 2]
[School name], [location], [graduation date]
Work and volunteer experience
[Job 1 title]
[Location], [employment dates]

  • [Task or responsibility]

  • [Task or responsibility]

  • [Task or responsibility]

[Job 2 title]
[Location], [employment dates]

  • [Task or responsibility]

  • [Task or responsibility]

  • [Task or responsibility]

Skills, hobbies, interests, and certifications

  • [Soft or hard skill]

  • [Soft or hard skill]

  • [Soft or hard skill]

  • [Certification 1]

  • [Certification 2]

  • [Hobby or interest]

  • [Hobby or interest]

Resume example for a retail customer service position

Consider using this example to help craft your own resume:

Jane Smith
Vancouver, British Columbia
(123) 456-7890
Professional resume summary
I'm an experienced customer service representative with two years of industry related experience. I have demonstrated experience working in fast-paced environments and resolving customer concerns, and I'm passionate about ensuring customer satisfaction and meeting productivity targets.
High School Diploma
Rivers Edge, Vancouver, British Columbia, June 2021
Work and volunteer experience
Shelf Stocker at Taylor's Foods
Vancouver, British Columbia, January 2021–present

  • Count inventory and restock supplies accordingly

  • Maintain a 98% score for inventory accuracy

  • Order and arrange low-stock products

  • Pack and unpack shipping orders

  • Interact with customers to help them find products

  • Scan barcodes and complete price checks

Sales Associate at Double Denim Warehouse
Vancouver, British Columbia, July 2019–December 2020

  • Greeted customer in a friendly manner

  • Completed sales transactions by accepting cash, debit, and credit payments

  • Worked with store management to maximize sale opportunities

  • Processed daily shipments in warehouse

  • Answered customer questions about pricing and promotions

  • Searched stockroom as required

  • Handled over 150 customer purchases per day

Skills and interests

  • Ability to work in a fast-paced environment

  • Excellent organizational skills

  • Ability to communicate effectively with the public

  • Client-oriented skills

  • Teamwork

  • Strong attention to detail

  • In-depth knowledge of merchandise

  • First Aid/CPR certification

  • Cooking and baking

  • Fluency in English and French

References Available upon request

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries‌ ‌may‌ ‌‌vary‌‌ ‌depending‌ ‌on‌ ‌the‌ ‌hiring‌ ‌organization‌ ‌and‌ ‌a‌ ‌candidate's‌ ‌experience, ‌academic‌ background‌, ‌and‌ ‌location.

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