How To Make a Receptionist Resume (With Template and Sample)
By Indeed Editorial Team
Updated February 2, 2023
Published September 29, 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Receptionists perform routine administrative processes that allow organizations to function smoothly. In addition to their training requirements, candidates also require a good resume to start a career as a receptionist. Understanding how to write a receptionist resume can help you gain new jobs and advance your career in this path. In this article, we discuss what a receptionist is, highlight how to write a resume for receptionists, outline what to include, and provide a template and sample.
How to create a receptionist resume
Here is an overview of how to build a receptionist resume:
1. Include a resume header
This is the first part of the resume the hiring manager sees. It contains your contact details, including your first and last name, location, phone number, and email address. These details help the hiring manager identify you or contact you to schedule an interview. Confirm that the email address you want to use is professional. A simple variation of your first and last name is appropriate, and you can consider creating a new email address specifically for your job search to ensure it's suitable.
2. Add a professional summary
This refers to a short paragraph of two to four sentences at the beginning of your resume that includes your best professional qualifications. Because hiring managers review several applications for any given role, they rarely spend a lot of time on each individual resume. Your professional summary helps ensure they notice your most impressive qualifications more quickly, which can encourage them to keep reading. It also helps the hiring manager remember the highlights of your resume when making their decision.
For the best results, write your professional summary in a formal but friendly tone. If you don't yet have a lot of work experience, you can benefit from writing a resume objective instead.
Related: A Guide to Writing a Resume Summary With Samples
3. Outline your academic background
Your academic background section usually comes after the resume introduction and is essential for your resume. Some roles accept receptionists who have a high school diploma, while others may require receptionists to have bachelor's degrees. As receptionists rarely have any strict educational requirements, you can discuss your academic background after your work experiences.
To outline your academic background, write your institution's name, location, period of study, and degree or diploma. You can include your GPA and any relevant academic courses or projects you completed using a bulleted list if you want to feature this information. Featuring any academic achievements that apply to your role as a receptionist can help make your resume more impressive.
4. Highlight your work experience
The hiring manager is likely to spend most of their time assessing your work experience section. It provides a lot of insight into who you are as a professional, including your skills and industry knowledge. When discussing your work experiences, start by including your employer's name, the company's location, your period of employment, and your job title. Include your work description using a bulleted list. Ensure you include specific details about all the duties you performed. Consider using metrics, like figures and percentages, to quantify your achievements.
Your work experiences allow hiring managers to assess if you have relevant industry knowledge and skills. As receptionists manage important administrative and clerical functions, hiring managers want to know which specific competencies you have developed in previous roles.
5. List any relevant skills
Receptionists use various technical and soft skills to perform their duties effectively. Listing them on your resume can help convince the hiring manager of your professional competence. You can create a skills section and feature your skills in a bulleted list. To improve your chances of success, prioritize your technical skills. You can also use action words like led, collaborated, or communicated in other areas of your resume to highlight your relevant skills in a variety of ways.
There is a long list of skills receptionists rely on when performing their duties. For example, receptionists require technical skills to use computer software for administrative and clerical functions. Other skills, like effective communication, conflict management, confidence, and customer service, are also important for receptionists. Ensure you only include skills that are relevant to the role. You can review the job description and incorporate keywords from it. Including relevant keywords on your resume is also helpful for passing application tracking systems.
Related: What To Put In a Resume
6. Use additional sections
There are additional sections you can consider including to improve your resume. The right additional section for you depends on your qualifications and the role in question. For example, additional sections like certifications, language skills, professional memberships, or awards and honours are ideal for the resume of a receptionist. While these qualifications are rarely compulsory for the role, they can present you as a more impressive employee.
Various professional organizations issue certifications for receptionists to attest to expertise in office administration. Including them on your resume can give you an advantage over other candidates. Certification programs for receptionists are available both online and offline and usually involve fees. To demonstrate that you're a diligent and result-oriented employee, consider including some of your workplace achievements. These are any outstanding performances that earned you praise from your employer. Your professional summary or work experiences sections are ideal locations to list these work achievements.
What does a receptionist do?
A receptionist is a professional who supports office functions by performing routine administrative tasks. Some organizations refer to receptionists as office assistants or administrative assistants. The receptionist eases business processes by managing files, correspondence, and clients. They are usually the first employee clients or customers communicate with, as they're responsible for answering emails, phone calls, and welcoming people. This makes their role important because they determine the first impression clients have about the organization. Their daily activities include answering and forwarding calls, receiving company mail, monitoring and assisting guests, greeting clients, planning itineraries for management staff, and organizing company files.
Work environment and salary expectations for receptionists
The work environment of a receptionist depends on the size of the organization and its level of activity. Receptionists in large organizations work in fast-paced environments, involving many phone calls, conversations, and movement around the office. Receptionists use various technical and soft skills while performing their duties. For example, they need knowledge of word processing, spreadsheet, teleconferencing, and payment management systems. In addition, soft skills like effective communication, decision-making, customer service, and conflict management skills are essential for receptionists. Various industries employ receptionists, including health, hospitality, technology, and banking. The national average salary for a receptionist is $17.59 per hour.
Template of a receptionist resume
Here is a template of a resume for receptionists:
[City and province of residence]
[Phone number], [Email address]
The first bullet point is to introduce yourself as a professional. Then, you can include your years of experience or special qualifications.
The second bullet point is to mention relevant qualifications and skills.
The third bullet point is to discuss any workplace achievements, awards, or honours.
The fourth bullet point discusses any notable project or previous employees.
[Name of the institution], [City and province]-[Period of study]
Name of degree/program
Include any relevant courses or academic projects.
[Name of employer], [City and province]-[Period of employment]
Include specific details about your work duties and achievements.
Quantify your achievements where possible, using figures and percentages.
Sample of a resume for receptionists
Here is a sample of a resume for receptionists to help you make your own:
Experienced receptionist with over seven years of experience performing administrative and clerical functions
Adept at using various computer software for administrative functions, including word processing, teleconferencing, and spreadsheet software
Won the "Employee of the Month" award due to diligence and exemplary behaviour
Trained and supervised two interns looking to start their careers as receptionists
Highbrow College, Regina, Saskatchewan-2011-2014
Diploma in business management
First-class honours (3.65/4.0)
Relevant courses include project management, office administration, and project execution
Fast Save Bank, Regina, Saskatchewan-2018-2021
Received external correspondence and distributed them to appropriate locations
Stored and organized company files
Welcomed clients and customers, responded to general questions, and provided directions to them
Performed routine tasks on instruction from management staff and company executives
Delite Travel Agency, Regina, Saskatchewan-2016-2018
Welcomed clients visiting the agency and directed them to travel agents
Processed payment invoices and issued receipts to customers
Prepared office memos at the instruction of management staff
Received company calls and forwarded them to the appropriate offices
GRT Consultancy Services, Regina, Saskatchewan-2014-2016
Assisted manager with implementing company policies
Handled the attendance register and checked up on absent staff
Moved important files from one department to the other
Assisted other employees with preparing company documents
Word processing and spreadsheet software
Conflict management skills
Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organization and a candidate's experience, academic background, and location. The model shown is for illustration purposes only, and may require additional formatting to meet accepted standards.
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