How to List Phone Skills on a Resume (With Benefits)

By Indeed Editorial Team

Published October 23, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Phone skills can allow you to communicate quickly and efficiently with customers, colleagues, and data sources to convey information. Hiring managers, especially in customer service, administrative, and research-based positions, may require you to possess strong phone skills. Understanding how to list your relevant skills on a resume can help demonstrate what makes you qualified for a role. In this article, we explain what phone skills are, show you how to list them on a resume, review their benefits, and explore some tips to help you build your skills.

What are phone skills?

Phone skills are what an individual uses when placing and receiving phone calls at work. They can include language proficiency, pronunciation, customer service, problem resolution, and general communication. Phone skills are necessary for positions that involve contacting customers, clients, or other businesses and for roles in marketing, sales, and customer service, as you share critical information and represent an employer during your communications. Job postings typically indicate if phone skills are required for the position.

Read more: Phone Etiquette Guide: 11 Rules for Professional Phone Calls

How to list phone skills on a resume

When listing phone skills on a resume, consider following these steps:

1. Lay out your resume sections

The first step to creating a resume that lists phone skills is to lay out the main sections in your document. These sections include your contact information, professional summary, experience, education, skills, and any awards or honours. In your professional summary and skills sections, you can elaborate on your phone skills.

Then, you can begin to fill in your relevant information. Be sure to keep each section concise and only include information that pertains to the job posting. This can help hiring managers assess your qualifications easily and identify the main elements quickly. Bullet points and summaries are helpful ways to convey this information.

Read more: How to Write Effective Resume Sections (With Samples)

2. Create your professional summary

Your professional summary consists of two or three sentences introducing your experience, education, achievements, skills, and intentions for applying for the position. As this is one of the first sections that hiring managers read, your phone skills can help your application get noticed for the role. The following is an example of a professional statement that includes phone skills:

Example: A motivated graduate student interested in expanding my experience in the sales and marketing field. Superior customer service, communication, and phone skills with a passion for learning.

Read more: How to Write a Summary (With Tips and Examples of Summaries)

3. Add your experience

In your experience section, you can list specific details of your phone skills from each of your previous roles. You can also mention languages you can speak fluently and any metrics or rates for your phone skills. Using phone-specific job responsibilities can help a hiring manager see that you have the skills to excel in the role. Include details of your phone skills, such as your experience with technology, call volume management, or software.

Read more: 10 Types of Leadership Experience You May Not Know You Have

4. Include your relevant skills

You can highlight your top abilities in this section. If phone skills are a fundamental component of the role, hiring managers may review this section to see how your skills match those required for the position. Including them may demonstrate that you have strong skills in customer service if the job doesn't require phone skills directly.

Read more: Personal Skills and Professional Skills You Should Have on Your Resume

Benefits of phone skills

Phone skills can be valuable to various aspects of a business. The following lists some of the benefits that can help professionals with their work:

Improves communication

Phone skills are a vital component of communication for several businesses. Depending on your role and department, phone communication may be the primary method of transferring information and ensuring that the company continues to function smoothly. Having phone experience can allow you to effectively communicate important information and share facts and updates with clients, customers, and other departments. Managing customer inquiries, business changes, and potential complaints is necessary for developing strong phone abilities.

Read more: 15 Communication Skills for Professionals to Develop

Offers excellent customer service

Customer service roles frequently require employees to have strong phone skills as they manage customer inquiries, complaints, and various situations that arise during the workday. Navigating customers' needs positively and demonstrating customer service skills over the phone are essential for customer-facing roles. Customer service representatives are often the first people that customers speak to, and managing their requests over the phone can help businesses retain their current clients and acquire new ones.

Read more: What Is the Importance of Customer Service? (With 9 Reasons)

Maintains a positive company image

Phone skills are a central aspect of maintaining a company's image. The operator acts as a business representative, and their skills directly reflect the company. Maintaining a professional and courteous manner while handling customer inquiries is key to a business's image. Companies can often invest in training their phone representatives and develop phone-based standards for how employees can conduct themselves over the phone.

Phone skills to include on your resume

When drafting a resume that lists your phone skills, it's imperative to include the ones hiring managers are looking for. In addition to listing them in the skills section of your resume, be sure to add any experience you have with phone system software. This can accompany any relevant experience as a bullet point in your job duties. You can also list technical skills, such as call transferring, wait time management, and phone system details.

Make sure to list your associated soft skills, including problem solving, dispute resolution, and vocal regulation and management. These factors contribute to your overall phone experience and can help hiring managers assess your eligibility for a role.

Read more: What's the Difference between Hard Skills and Soft Skills?

Tips to improve your phone skills

When working to improve your phone skills, consider the following tips:

Practise your active listening skills

When trying to assist a customer, it can be easy to quickly try to solve a problem or provide a solution at its first mention. Active listening means fully listening to a customer's problem or situation before taking action. This can ensure you're resolving the entire issue, not just a portion. You can practise active listening by waiting patiently for a customer to finish speaking before beginning the resolution process.

Read more: Active Listening Skills: A Key to Effective Communication in the Workplace

Practise your speaking skills

Communication is a large part of having strong phone skills. Being able to articulate words clearly and remain calm are all contributing factors to strong phone capabilities. Practising your speaking techniques in your daily life and phone-based scenarios can help you build these skills and make you a better communicator.

Read more: 14 Strategies for Developing Your Oratory Skills

Practise your customer service skills

A fundamental aspect of phone skills is understanding a customer's reason for calling. You may act as a dispatcher between a customer and various resolution channels. You can quickly identify the problem they're experiencing and provide a faster solution. Practise your problem-solving skills outside of work and in scenarios over the phone to help improve your phone skills.

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