Key Operations Manager Resume Skills (Technical and Soft)

By Indeed Editorial Team

Published September 18, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

An operations manager is responsible for an organization's operations and productivity. They require specific technical and soft skills when overseeing the production of goods within an organization and ensuring a business is performing at its highest level. Therefore, when writing your resume, it's important that you highlight the necessary skills you require to be successful in the role. In this article, we discuss what operation manager resume skills are, detail key technical skills, and list essential soft skills to include on your resume.

What are operations manager resume skills?

Operations manager resume skills are the technical and soft skills necessary to fulfill the duties and responsibilities of an operations manager who oversees an organization's day-to-day operations. An operations manager develops these skills through experience and education. To accomplish an operations manager's duties and responsibilities requires some specific skills that include:

  • Using positive encouragement and incentive initiatives to motivate employees to perform at the highest levels

  • Identifying potential problems and issues that might hinder a company from fulfilling its revenue and productivity goals

  • Identifying opportunities for a company to expand its business or markets, improve its revenue, and achieve its goals and objectives

  • Implementing strategies and policies to improve efficiency and productivity

  • Planning long-term initiatives that can assist a company in accomplishing its goals

  • Analyzing and assessing company expenditure and budgets to improve profit margins

  • Collaborating with other senior company officials to ensure priorities are achievable and to plan future projects

  • Serving on the company leadership team to oversee the satisfaction, efficiencies, and performance of employees

  • Helping to build a positive company culture

Related: What Does a Certified Operations Manager Do? (With Examples)

Examples of hard skills to include on an operations manager resume

Hard or technical skills are job specific and are necessary for success in a given role. They include the technical skills that are essential to completing specific tasks and the expertise that's necessary for an individual to succeed in the role of operations manager. The following are some of the key technical skills that an operations manager might include on their resume:

Reporting and report writing skills

As an operations manager, you're likely responsible for reporting on an organization's day-to-day operations to the C-suite or leadership team. This makes it essential to have good reporting skills and the ability to write clear, concise, and relevant reports. You may also prepare more widely reviewed reports regarding the organization's performance to publish for various stakeholders to read. An operations manager might also prepare formal reports for the company's board of directors and heads of the various departments within the organization.

Related: 10 Operations Manager Certifications with Program Details

Budget and financial skills

One responsibility of an operations manager is the administration of an organization's operations, financial situation, and budgets. Creating and analyzing budgets is an essential part of maintaining financial oversight over the organization's expenditures. The ability to read and interpret the organization's financial records helps to inform and direct decision-making daily, and also at a strategic level, in relation to the long-term plans and goals of an organization.

Related: Difference between General Manager vs. Director of Operations

Strategic planning skills

An operations manager is part of a team that is responsible for planning the future direction of an organization. It's important to include strategic planning skills on your resume, as they are vital to the role of an operations manager. Collaborating with other members of the leadership team to create and develop a strategic plan is essential if an operations manager is to be successful in the role.

Related: Operations vs. Strategy (Meaning and Key Differences)

Data processing skills

One of an operations manager's responsibilities is to process and disseminate operational data through the organization's computer system. As a result, they can track a business' functions and analyze organizational performance. An operations manager processes the data in various areas, including incoming and outgoing cash flow, customer accounts, supply chain processes, vendor shipments, and product design.

Related: An Overview of Business Operations (With 7 Examples)

Examples of soft skills to include on an operations manager resume

Soft skills relate to how you work and interact with other people. Organizations often classify soft skills as people skills. For example, some soft skills that an operations manager might include on their resume are:

Leadership

As a member of the management team for an organization, leadership is a key skill for operations managers. It's their responsibility to lead the operations of the organization daily. They also oversee various departments, so it's necessary to have the leadership skills to bring all these groups together, especially given that they may have competing interests. Leadership skills encompass the ability to motivate others within the organization, create an environment that encourages innovation and ideas, and support staff members. The operations manager shows leadership when creating an environment and culture that fosters collaboration.

Related: 8 Common Operations Management Interview Questions

Conflict management

An operations manager oversees the daily function and performance of a company, and they're often responsible for addressing conflict within an organization. Although the operations manager is unlikely to manage individual disputes between employees, managing conflict between departments with competing interests and overseeing team members is important. If you have specific qualifications in conflict management or have attended courses relating to conflict resolution, it's worth including them in your resume.

Related: What Is Sales Planning and Operations? (With Important Tips)

Decision-making

Many of the daily decisions that are necessary for an organization's day-to-day running are the responsibility of the operations manager, so it's important to have good decision-making skills. Operations managers require skills that enable them to assess a situation or issue quickly and contemplate a range of potential outcomes. They can analyze different solutions and decide the best way forward. Illustrating that you're able to consider the perspectives of competing interests is a skill many employers are looking for in an operations manager.

Related: How to Become a VP of Operations (With Definition and Tips)

Problem solving

It's essential that an operations manager has good problem-solving skills. There are many issues that might occur in the daily operations of an organization. These issues might include time management or deadline issues, competing interests in relation to resources, budgetary problems, and staffing concerns. Resolving these issues at an organizational level is the responsibility of the operations manager. As a result, it's important that an operations manager conveys the ability to deliver workable solutions in their resume. Problem-solving skills also display the capacity to adapt to a changing environment.

Related: Top 9 Workflow Management Software (With Benefits)

Delegation

An operations manager is responsible for overseeing the performance of all the departments within an organization, so it's essential they have good delegation skills. The broad scope of an operations manager's position means it's impractical to micromanage every task within an organization. A good operations manager can discern relevant tasks that are suitable for them to complete themselves and delegate other tasks to other team members.

A successful operations manager can assess which work is appropriate to delegate and find an individual or team who can perform the job competently, considering any confidentiality issues. Delegation may require a high level of discretion.

Related: What Is a NOC and How Can It Help Network Operations?

Interpersonal communication

It's important for an operations manager to have good communication skills. Their job requires daily interaction with the business' managers, staff, and clients. Excellent writing skills are necessary for producing well-written reports, transcribing different events, or communicating on an organization-wide level. Interpersonal skills also encompass listening to the viewpoints, concerns, and issues of other members of the organization, which can inform and influence how you act. For example, interpersonal skills are important when giving feedback, negotiating contracts, and leading meetings.

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