How to Write a Resume for Field Service Technicians

By Indeed Editorial Team

Published September 18, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

When you're applying for a technology job, it's essential to write a resume that highlights your specific technical skills so hiring managers can identify you as a viable candidate. Field service technicians typically have specialized knowledge about wiring, technical malfunctions, and electricity, making them qualified to enter homes and businesses and perform installations or repairs. Understanding the importance of these skills and how to include them on a resume can help you create a professional document that can improve your chances of getting an interview.

In this article, we define field service technicians and explore some of their core duties, explain how to write a resume that focuses on your skill set, and offer a resume template and example you can use for reference.

What are field service technicians?

Field service technicians, or field service specialists, are professionals who perform various technical duties, typically installing different electronic or technological systems, like alarms, cameras, internet connections, and electrical panels. To become a field service specialist, candidates usually need direct specialized training and at least an associate's degree in their field. These requirements can differ across different industries and employers. For example, a cable technician might need no experience, whereas a fibre optic technician might need more experience in cable installation and electricity.

Here are some typical duties for field service specialists:

  • Installing wiring or cables: Field service specialists often run wires and cabling directly to hardware systems to connect computers or services.


  • Troubleshooting: Technicians troubleshoot systems and hardware for connectivity or functionality issues, then provide repair services or direct customer support.


  • Providing customer service: Technicians often work directly with the customer, providing excellent customer service and meeting the client's hardware, troubleshooting, or other field service needs.


  • Travelling to locations: Technicians often travel to various locations to inspect, maintain, or repair specific systems or review a client's service requests.


  • Documenting processes: Depending on the employer, technicians may complete various forms covering the services provided and submit work orders for each job completed.


  • Identifying the need to escalate job orders: Technicians also provide expert analysis of hardware systems and identify when to escalate the job order to a more qualified professional or new installation order.

Related: What Is Field Service Management? (With Benefits and Tips)

How to write a resume for a field service specialist position

If you want to write a professional resume for a field service specialist position that helps differentiate you from other job candidates, consider these steps:

1. Write a strong professional summary

When you're looking for a job in the technology industry, highlighting your skills on your resume can improve its readability and make it more appealing to a potential employer. You can start at the beginning of the document by mentioning at least two to three core skills in your professional summary, introducing you as a job candidate. Write a summary that introduces your professional goals in the field service industry and includes skills such as:

  • Troubleshooting

  • Installation

  • Customer service

  • Electricity

  • Cabling

  • Field service

  • Wiring

  • Computer skills

  • Preventative maintenance

  • Hardware installation

Read through the job description before you choose your core skills and see which matches the employer's requirements. This can help your resume get noticed by hiring managers and scanned by applicant tracking systems (ATS) that some employers use to match keywords and find viable candidates.

Related: What Is Service Operation? (With Roles and Tools)

2. Connect each skill to your work history

When writing your work experience section, it's vital to provide context for each of your core skills so that the reader understands where you learned them, how you applied them in the workplace, or both. For example, if you mention cabling or wiring as a core skill, include information in your job duties section on how you might have used cabling. You can say something like, Ran cable from control panels to satellite units and ensured a strong connection. This shows an employer that you understand cabling through direct work experience, reinforcing the importance of that particular skill.

3. List educational credentials

Your educational credentials show an employer what kind of training you have in field service work. For example, you might hold various technical certifications like fibre optic wiring, hardware control panels, and cabling. These certifications expand on your general knowledge and show the employer that you have a more precise, direct understanding of these processes. List your educational credentials, including any specific industry or technical certifications, after your work experience section.

Related: How to Include Technology Skills on Your Resume

4. Create a dedicated skills section on your resume

Modern resumes typically include a dedicated skills section underneath the education section. This placement helps the reader transition from understanding your work experience and education to learning what three to six core skills you bring from previous positions and training to their organization. Create a simple, dedicated skills section that lists your core skills while aligning with the job description. Typically, you list these horizontally, with a line separating each. You can also use a bulleted list in some cases.

Related: 10 Technology Careers (With Salaries and Primary Duties)

5. Tailor your resume and proofread it

Creating a resume for each job you're applying for is beneficial to make it more unique and tailored to that position. Revise your resume to adjust keywords, skills, and experience as necessary. Proofread for common spelling and grammatical errors and ensure all of your information is both current and accurate. You could also ask a friend or a family member to review your resume for mistakes or to provide feedback.

Related: 12 Types of Service Trades You Can Consider

Resume template

Here's a template you can use to create a resume for a field service specialist:

[First name] [Last name], [Degree or certification if applicable]

[Phone number] | [E-mail address] | [City], [Province or territory]

Professional Summary

[Two to three sentences that highlight years of experience, relevant skills, education or certifications, and achievements as a professional.]

Work Experience

[Job Title] | [Employment dates]

[Company Name] | [City], [Province or territory]

  • (Strong verb) + what you did (more detail) + reason, outcome, or quantified results.

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

[Job Title] | [Employment dates]

[Company Name] | [City], [Province or territory]

  • (Strong verb) + what you did (more detail) + reason, outcome, or quantified results.

  • [Job duty]

  • [Job duty]

Education

[Degree and major]

[Name of school or university] |[City], [Province or territory]

Optional

[Certification name], [Host organization] - [Year completed or expiration date]

Skills

[Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]

Related: How to Write an Electronics Technician Resume (With Example)

Resume example

Here's an example of a professional resume using the template above:

Aaron Kramer, Bachelor of Science in Field Service Engineering

912-951-3957 | a.cramer@email.ca | Edmonton, AB

Professional Summary

Experienced Field Service Technician seeking employment with Giga Corp to expand my knowledge and expertise and apply my skills in a field service environment. Three years of experience as a direct field service expert with additional expertise in fibre optic management and cabling.

Work Experience

Field Service Technician | January 2019-Current

Download Streaming Co. | Edmonton, AB

  • Provide direct field service support for over 100 commercial clients

  • Assign job duties to other technicians and manage open ticket requests

  • Monitor technical systems and hardware for malfunctions or repairs

  • Complete repairs and installations on various technical hardware systems

  • Escalate job requests to higher authorities when necessary

Fibre Optic Technician | August 2014-January 2019

Download Streaming, Co. | Edmonton, AB

  • Ran fibre optic cabling from hardware panels to buildings and individual systems

  • Provided direct professional support for fibre optic services

  • Reviewed work orders and submitted detailed reports of services rendered

Education

Bachelor of Science in Field Service Engineering

Alberta Academy of Engineers and Field Technicians | Edmonton, AB

Licensed Fibre Optic Technician, Alberta Academy of Engineers and Field Technicians - 2014

Skills

Fibre optic cabling | Management and project management | Installation and repairs | Troubleshooting | Service support

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