How to Write a Dispatcher Resume (With Template and Example)

By Indeed Editorial Team

Published November 6, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Dispatchers play key roles in many industries, including logistics, package delivery, and emergency services. Dispatchers often work in fast-paced environments and solve problems in real time that require strong organizational and communication skills. Being able to format a resume effectively and communicate that you have key dispatcher skills can help you secure job offers. In this article, we define what a dispatcher resume is, detail steps for how to write one, and provide a template and an example resume.

What is a dispatcher resume?

A dispatcher resume is a document that candidates submit as part of an application for a dispatcher job. The best resumes are ones candidates tailor to the available position. You can increase your chances of securing a job offer if your resume communicates that you have the skills, experience, and qualifications to excel in a dispatcher role. Because hiring managers and recruiters often screen resumes for relevant keywords, either manually or by using software, including them can significantly increase your chances of securing an interview.

Dispatchers are typically responsible for communicating with customers, coordinating deliveries, and providing logistics. They also communicate with drivers and help them find the fastest transportation routes for smooth and timely deliveries. A dispatcher often monitors a driver's location, assesses road situations, and provides real-time updates for drivers and customers. Dispatcher positions are also customer service roles requiring frequent interaction with customers to address questions or complaints. A dispatcher might also help first responders arrive quickly at the scenes of emergencies.

Related: Learn about 12 Trucking Companies in Mississauga, Ontario

How to write a dispatcher resume

Knowing the best way to format and structure a resume is useful for a position in any industry. For a dispatcher, it's important to convey that you have the responsibility, attention to detail, and communication skills necessary to execute the job's functions effectively. Here are some steps you can follow to write a successful resume for dispatcher positions:

1. Start with your contact information

It's helpful to write your contact information at the top of your resume. You can write your name, phone number, e-mail address, and the city or province you live in. Double-check your details for accuracy to ensure hiring managers and recruiters can contact you about your application if necessary.

Related: What Is the Standard Canadian Resume Format? (With 7 Tips)

2. Write your professional summary

The professional summary is a two- or three-sentence paragraph that highlights your experience, relevant skills, education or certifications, and career achievements. It can be helpful to include a professional ambition of yours and mention how it can assist the company with its mission statement or work culture. Be sure to highlight your suitability for the role and your most impressive achievements.

Related: A Guide to Writing a Resume Summary with Samples

3. Describe your work experience

Writing about your relevant work experience demonstrates that your work history has prepared you to perform effectively as a dispatcher. Begin with your current or most recent dispatcher position or relevant role and continue to list your experience in reverse chronological order. Include your job title, the dates you worked in the role, the name of the organization that employed you, and the city and province or territory where you worked.

Underneath each entry, you can include from three to five bullet points that describe your duties and accomplishments in the role. If the position wasn't a dispatcher role, try to think of duties that relate to the job. It's often beneficial to include quantifiable achievements, such as how much you helped to increase efficiency by figuring out more effective routes for drivers.

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4. List your skills

The skills section is an important part of your resume. This is often where hiring managers and recruiters look for keywords. As a dispatcher, it's important that you have the skills that employers value for that role. By listing these skills, you're not just declaring that you have them, you're also showing that you understand what skills are useful for being an effective dispatcher. You can list your skills on one line or on two lines for different categories.

It's often useful to include both hard skills and soft skills on your resume. Hard skills are frequently industry-specific. People often learn hard skills by enrolling in a course or through on-the-job training. For example, a hard skill in the transportation industry might be knowing how to drive a truck and having a Class A truck licence. Soft skills are applicable to all professions and include communication and organization.

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5. List your education

There's no mandatory degree or diploma to work as a dispatcher beyond a high school diploma or an equivalent, though some hiring managers and recruiters may prefer candidates with certain certifications or educational experience. It's often best to list your education in reverse chronological order. Write the degree you earned, your major if applicable, and the name of the school or university you attended. After writing about your education, you can include any certifications you've earned.

If you have less than three years of experience working as a dispatcher or in related roles, you may want to include your education and certifications right below your professional summary. With limited experience in the field, your education becomes more important, so it may benefit you to feature it more prominently on your resume.

Related: Resume Tailoring: Definition, Benefits, and How-to

6. Proofread your resume

A resume that's free of grammatical and typographical errors is more likely to impress hiring managers and recruiters. Attention to detail is important for dispatchers, and you can show that you have that skill by proofreading your resume carefully. It's also helpful to check that your language flows well and sounds good when read aloud. You can read it aloud to yourself, use a computer program that reads it to you or have a colleague, friend, or family member read it.

Related: How to Write an Effective Cover Letter for a Dispatcher Role

Resume template for dispatchers

You can learn how to format your resume by using a resume template. Templates can give you a good understanding of how to structure your own resume and what information to include. Here's a template resume for a dispatcher with less than three years of experience:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [E-mail address] | [City], [Province or territory]

Professional summary
[Write two or three sentences that highlight your relevant dispatcher skills, education, experience, and achievements as an entry-level transportation or emergency responder professional.]

Education
[Degree], [Major] | [Date of graduation]
[Name of school or university]

(Optional)
[Certification name], [Host organization] - [year completed or expiration date]

Experience
(For the most recent role, list five experience items. For previous roles, list three.)

[Job title] | [Employment dates]
[Company name] | [City], [Province or territory]

  • (strong verb), what you did with some detail, and achievements or quantified results

  • [job duty]

  • [job duty]

  • [job duty]

  • [job duty]

[Job title] | [Employment dates]
[Company name] | [City], [Province or territory]

  • (strong verb), what you did with some detail, and achievements or quantified results

  • [job duty]

  • [job duty]

Skills
[skill] | [skill] | [skill] | [skill] | [skill] | [skill]

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Resume example for dispatchers

Templates are great for learning how to structure your resume and what information to include, but reading examples can help you decide what language to use and skills to emphasize. Reading example resumes for dispatcher positions can also help you customize your own resume for these roles. Here's an example resume for a dispatcher with more than three years of experience in the field:

Ahmed Khan
535-995-1955 | ahmed.khan@email.com | Windsor, ON

Professional summary
Experienced dispatcher with strong communication and organization skills seeking a role to help a large transportation and logistics company increase efficiency and deliver goods quickly and safely. Looking for a position in which I can put my nine years of experience to use by helping a large fleet navigate streets and making drivers' jobs easier and more enjoyable.

Experience
Dispatcher | October 2018–Current
Appleby & Gooderham Logistics | Windsor, ON

  • find faster routes for drivers when usual ones have obstructions

  • communicate quickly and clearly with drivers to direct them

  • communicate with customers in a professional and courteous manner

  • manage accounts payable and receivable using specialty software

  • track drivers' schedules and hours

Dispatcher | June 2012–September 2018
Green Hills Transportation Services | London, ON

  • provided updates to customers

  • entered calls for service into the computer-aided dispatch system

  • relayed driver observations and suggestions to management

Skills
Time management | Teamwork | Organization | Communication | Dispatch system control

Education
High School Diploma | Forest Beach Secondary School
London, ON

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