Customer Service Resume Tips and Examples

By Indeed Editorial Team

Updated July 29, 2022 | Published June 21, 2021

Updated July 29, 2022

Published June 21, 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Related: How to Format a Resume for Success in 5 Easy Steps

In this video, we show you how to craft the perfect resume in five easy steps so recruiters can find you.

Customer service officials' responsibilities include attending to customers' needs and ensuring that they have a pleasant experience. Active listening, empathy, problem-solving, and communication are also part of this experience set. Customer service skills are useful in different workplaces at all levels.

In this article, we explore tips about writing a distinctive customer service resume with examples to guide you in writing your own.

What is a customer service resume?

A customer service resume is a document that contains the information that will get you noticed quickly by employers for a customer service job. Such a document should ease your target employer's concern by displaying your worth as a customer service employee.

Key parts you can include in a customer service resume are:

  • Contact information: name, address, phone number, and email

  • Educational qualifications

  • Skills and competencies

  • Professional experience

To create an excellent impression, you may also include the following:

  • Languages spoken

  • Projects executed

  • Honorary awards and certification

  • Special Interest and hobbies

  • Experience from volunteer service

Ensure that you have put down the correct details when writing a resume for a customer service job. You may also include your goals or any information about your profile in an optional portion.

Related: How to Include Customer Service Work Experience on a Resume

Why is a resume important?

A resume produces a document that is easy to read and understand so that employers can easily see why you are a good candidate for the job. Your resume is a prerequisite for being considered for a vacancy and is an important part of the recruiting process. A resume is the first aspect of your application, so it must convey your qualifications and skill set clearly.

A customer service resume is important for various reasons, including:

  • Your resume gets to the recruiter's desk sooner than you do. The resume serves as a connection between you and the potential employer. The quality of your resume will determine if you are eligible for the job.

  • To sell your skills. You can sell your skills with a well-written resume. You can tell the recruiter about all the abilities you've earned from previous employment and how you want to put them to use for the benefit of the prospective company.

  • To demonstrate your accomplishments. You can't wait for a recruiter to call you to learn about your work experience and successes. Therefore, it's critical to develop a strong resume that highlights your accomplishments and tells your success story.

  • To secure an interview. The essence of a resume is to select the best candidates for an interview. After a review, your interview session depends on your resume.

What is the format for a customer service resume?

The basic purpose of resume writing is to develop a document that is easy to read and understand so that employers can quickly see why you are a good fit for the position. Three types of resume formats are available to choose from depending on your background and professional experience. The Format for writing a customer service resume includes chronological, functional, and combination to highlight your talents and expertise in customer service.

Types of resumes

Here's a description of different resume formats and when you should use each one:

Chronological resume

The chronological resume format is the most popular among applicants today, and it is appropriate for individuals with a wide range of experience levels. It begins with an introduction and then gives a chronologically reversed review of your career experience. If your current or previous job entailed customer service, this is the best option.

Functional resume

Instead of career history, functional resumes place a greater emphasis on applicable skills. This structure is also beneficial if you have a career gap because it emphasizes your competence.

Functional resumes are distinct from conventional resume formats:

  • The introduction to the resume and the skills section is both longer and more descriptive than normal.

  • You don't need to emphasize work experience.

Combination resume

A combination resume incorporates the greatest features of both a functional and chronological resume. A combination resume typically blends the two to reflect your credentials, while a chronological resume emphasizes experience and a functional resume emphasizes skills. Candidates with a lot of experience or a well-developed set of skills that want to show off their abilities should use a combination resume.

A guide on how to write a customer service resume

Companies demand resumes from applicants to choose the best candidates for the work. As a result, you must present a good resume to show that you have the skills needed for the job. You need a well-organized, tidy, and accurate resume to impress your potential employers.

Here are some things to consider when writing a customer service resume:

Create a resume summary or objective

As a customer service representative, you're well aware that warm greetings go a long way. Resume summaries and objectives are similar in that they are short paragraphs that introduce your talents and experiences. A resume summary is a two- to four-sentence overview of your most noteworthy customer service experiences and accomplishments while on the job. A resume objective is a two- to a four-sentence summary of your goals and objectives.

Related: Guide To Customer Service Objectives for Resumes

Included customer service keywords

Employers frequently use software known as applicant tracking systems (ATS) to assist them in sorting through resumes to discover appropriate employees. Because the applicant tracking system swiftly scans hundreds of applications and ranks candidates based on keywords set by the business for the open position, ATS keywords in a resume are critical.

Tips for writing a customer service resume

Here are a few tips on how to write a customer service resume:

  • Be consistent. Use consistent formatting in the document and plain language to explain each job in bullet points.

  • Let your experience stand out. Be sure to include any past customer service roles you've filled on your resume.

  • Emphasize your previous experiences. If you've worked in customer service before, make sure to include that information.

  • Make use of a resume example. Your resume should be a one-of-a-kind document that highlights your personal work history and skills. However, use other samples to understand the language to use and the most important facts to convey.

  • Create a link. To ensure that your resume correctly represents your ability to do this particular job, compare your qualifications to the job description.

  • Make use of the right keywords. You should want to include customer service keywords in your resume in addition to showcasing strong, soft skills.

  • Include the appropriate data. Your contact details, qualifications, and experience are the most important things to include in your resume. Another choice is to include a skills section in your resume to demonstrate your customer service abilities.

Examples of customer service resume

Example one

John Smith
432 Main Street
Southampton, Canada
123-783-342
johnsmith@mail.com

Customer service manager

Summary

  • Renowned customer service manager with over 15 years of industry experience, including eight years in a management position. Able to work in a fast-paced environment and react swiftly to customer concerns.

Additional skills

  • Experienced supervisor

  • Team builder and good leadership

  • Ability to provide an excellent customer experience

  • Outstanding interpersonal skills

  • Ability to manage customer service centres in-person and online

  • Communication both internally and with customers and external stakeholders

  • Ability to operate and repair credit card readers

  • Proficient in Word Excel and PowerPoint

Professional experience

Pool House Enterprise
Timmins, Ontario
Customer service manager
May 2019 - present

Accomplishments

  • Trained over 30 new employees in database management and in-store policies

  • Increased customer retention by 20%

Education

  • Bachelor of Business Administration
    University of Toronto

Example Two

William Wesley
32 Church Street
Southampton, Canada
123-783-563
williamwesley@mail.com

Customer service representative

Key skills

  • Customer service specialist with over 10 years of experience, who has worked in fast-paced environments with good organizational and communication skills.

Additional skills

  • Supervisory experience

  • Goal-oriented and consistently meets or exceeds targets

  • Dedicated to providing an excellent customer experience

  • Good interpersonal skills

  • Excellent communication skills

Professional experience

Digital.com
Thunder Bay, Ontario
Customer service manager
September 2020 - present

Duties and responsibilities

  • Training of over 30 new employees in good communication and customer service relationships and in-store policies

  • Business expansion to three new locations within three years

  • Coordinated product order administration, satisfying client needs, and ensuring delivery.

  • Promptly handled daily customer concerns and inquiries with 98% customer satisfaction

Education

  • Bachelor of Communication
    The University of Alberta

Hobbies and interest

  • Hockey, community service, music, travel


The model shown is for illustration purposes only, and may require additional formatting to meet accepted standards.

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