14 Essential Skills for Great Cashiers

By Indeed Editorial Team

Updated December 19, 2022

Published June 21, 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A cashier is someone who handles the cash register at a store or supermarket. They scan items, ensure correct pricing, handle cash, and complete the check-out process of the customers. To be an excellent cashier, you need specific skills including customer service and attention to detail. In this article, we discuss the 14 most essential skills required to become an outstanding cashier.

Related: Cashiering Jobs: Description, Duties, Qualifications, and Skills

14 essential skills required to be a good cashier

Here's a list of top skills shared among successful cashiers. Developing these will improve your resume and prepare you for the role. Key cashier skills include:

1. Basic math

You must be good at counting, adding, subtracting, dividing, and multiplying to carry out your job well. For example, basic math is essential when calculating change, or dividing a bill into multiple payments. Employers value cashiers that can make quick change for customers without relying on the till or calculator to do the math.

2. Patience

Patience plays a huge role in your job, and it's an essential cashiering skill. You need to be patient with customer to make them comfortable and improve their shopping experience. Patience is a vital attribute when waiting for customers who forget something mid-check-out and have to go back to find an item. You may need a manager to approve some transactions for regulated products like alcohol, cigarettes, or pharmacy items. In this case, you need to exercise patience while you wait for a manager to assist you.

These scenarios require your patience as a cashier to ensure the customer has a pleasant experience at the store. Employers value patient people so this skill is important to develop and include on your resume.

3. Paying attention to detail

As a cashier, being able to pay close attention to detail is an asset, like when giving customers the correct change. This skill is also useful when stocking shelves because you need to report on product inventory and expiry dates with accuracy. You also need to pay close attention to where every item belongs and stick to strict display requirements. This is a crucial cashier skill that employers frequently look for on a resume.

4. Punctuality

Employers rely on their employees to arrive on time for their cashier shifts. This is especially important when arriving to open the store in the morning. It's also a skill valued by your coworkers, who rely on you to arrive on time to take over the till and relieve them from their shift. Being punctual is critical, so make sure you are early or on time, and include this skill on your resume to impress hiring managers.

5. Ability to work under pressure

Employers are always looking for people who can handle high-pressure situations well. Cashiers need these skills to stay calm and continue to work efficiently during busy periods. Part of working well under pressure is feeling confident. Developing your skills and becoming more comfortable in your role are ways to manage stress and work under pressure. The ability to adapt to any situation as a cashier enhances your resume.

6. Interpersonal communication

In any business, how you talk to your customers directly affects how like they are to come back. Cashiers need good communication and interpersonal skills to build customer relationships. Excellent communication includes talking to the customers in a friendly tone and sharing helpful information about promotions and products. Non-verbal forms of communication such as smiling and open body language also leave a lasting impression.

Cashiers that can build rapport with customers quickly are an asset to the business. Interpersonal and relationship-building skills improve a customer's shopping experience and build a healthy team environment among staff.

Related: Communication Skills: Definition and Examples

7. Efficiency

When applying for a position as a cashier, it's crucial to include your ability to be efficient. Employers value cashiers that can work quickly and help customers in a timely manner. However, efficiency is more than just speed. They also look for candidates who can be accurate in their work. Employers, your coworkers, and customers all appreciate an efficient cashier.

8. Knowledge of the products

As a good cashier, you need to keep track of what products and services your organization sells. Staying updated with product information allows you to share details with customers when they inquire about a particular product. A knowledgeable cashier is a great asset to the team because they become a resource of information for both customers and other employees.

Knowledge of an organization's products and services can also help you secure an interview or job offer. Employers look for candidates who are enthusiastic and interested in what they sell, so highlight your knowledge when applying for new roles.

9. Technology

A point of sale (POS) system is an administrative tool used in the business for various purposes, such as recording sales and taking inventory. It produces daily and monthly sales reports to monitor the company's progress toward short- and long-term goals. The POS system is vital in ensuring the business runs smoothly, so learning to use it is paramount for all cashiers.

Many employers provide on-the-job training for cashiers on how to use their company-specific POS system. However, having existing technology skills will help you pick up the new system quickly. If you don't have any POS experience in your professional history, highlight other relevant programs you can use proficiently.

Related: What Is POS? With Point of Sale Types and Benefits

10. Multi-tasking

Multi-tasking is the ability to perform several tasks at the same time. Multi-tasking helps you to be highly efficient and get your work done more quickly and on time. Cashiers frequently need to multi-task during busy periods. For example, when scanning items and checking out one customer while simultaneously packing bags for another.

If you're a good multi-tasker, be sure to highlight this skill in your resume. Employers are always looking for people who can work in a fast-paced environment and complete all their tasks. For interviews, arrive prepared with examples of how you've used your multi-tasking skills in the past to impress the hiring manager.

Related: Essential Multitasking Skills and How to Improve Them

11. Conflict resolution

In your work as a cashier, conflicts may arise between customers or colleagues in your presence. You need to be prepared to step in and resolve the conflict with your problem-solving and critical thinking skills. Being able to deescalate various situations and remain calm under pressure when resolving conflicts is a skill that all employers value. This is an excellent skill to possess for any role and is worth developing further, even if you feel that you're already skilled in this area.

Having strong conflict resolution skills also adds to your resume and will help you avoid conflicts when working with others in the organization.

12. Hard-working

Employers value hard-working employees because they can rely on them to do a good job. Cashiers typically work long, irregular hours. They spend most of their time on their feet, either standing at the till or walking around to help customers throughout the store. As a cashier, you may need to lift heavy boxes and help with tasks like unloading a delivery truck on occasion.

To become a successful cashier, you need to show your employer or prospective employer that you have a strong work ethic. This skill is vital to highlight on your resume, but just as important to exhibit in the workplace. Hard-working employees are dedicated, consistently complete their tasks on time, and are eager to take on more duties and responsibilities to contribute to the team.

Related: What Does a Cashier Do and How to Become One in Five Steps

13. Training

If you've ever provided training, such as teaching new hires how to stock shelves or use the POS system, be sure to highlight this skill on your resume. Training experience is also an effective example of leadership capabilities, which are highly valuable in every position, including entry-level roles. Exhibiting your ability to train others effectively increases your chance of being hired or considered for a promotion.

Employers always look to hire team members who can help with training and are interested in supporting and improving the team.

14. Dependability

Being an employee your employers and team members can rely on is highly important. As a cashier, you can exhibit your dependability by arriving to work on time, being consistent with your quality of work, and maintaining a positive attitude. Dependable people are trustworthy and dedicated to their role, so this skill is something all employers appreciate and look for when hiring and offering promotions.

Now that we've discussed the 14 most essential cashier skills, you'll be better prepared to write your cashier resume and ace your next interview.

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