How to Write Case Manager Resume (With Example and Template)

By Indeed Editorial Team

Published November 26, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Case managers can work across different industries and settings, helping employers solve issues like health insurance claims, workplace accidents, employees' compensation claims, and unemployment issues. To get a position as a case manager, it's necessary for you to prepare a resume that highlights your work experience, educational background, industry expertise, and professional skills. Learning how to create an impressive resume for a case manager position may help you advance in the hiring process or get the job you're pursuing.

In this article, we discuss what a case manager resume is, explain how to write one, share a template, and provide an example you can use as a reference to create your own document.

Related: How to Write an English Resume (Tips, Template, and Example)

What is a case manager resume?

A case manager resume allows you to showcase your qualifications, degrees, management skills, and proficiencies, which might help you demonstrate that you're a suitable candidate for a case manager role. It usually highlights your problem-solving abilities and your passion for finding solutions to unexpected issues with employees, customers, products, or services. This resume can also specify your customer service skills, active listening abilities, leadership skills, and critical thinking abilities. You can use this document to list relevant experiences that can help you demonstrate how you've assisted various organizations in managing complex cases.

For instance, you can indicate how you've helped hospitals solve problems with patient care or with past-due insurance claims. This resume can also help you outline the steps you usually take to assess an issue within a company, the type of data you might need, and the time required to perform your job. As case managers are responsible for solving complicated issues between various parties, it's important to highlight your negotiation skills.

Related: A Guide to 11 Manager Strengths (Plus Importance and FAQs)

How to write a case manager resume

Here's a step-by-step guide on how to write an impressive resume for this role:

1. Review the job description

Reviewing the job description can help you identify the skills and qualifications the employer is looking for in a candidate. It also allows you to see the keywords they included in the posting, the preferred education level, and the number of years of experience the employer is seeking. For instance, if you're looking for a position in the community service field, the employer might require a bachelor's degree in social work. The job posting usually summarizes the responsibilities of the job you're pursuing, which can assist you in evaluating your skill set.

For instance, if you're looking for a case manager role in the health care industry, the posting can state that your responsibilities might include liaising with medical professionals and insurance companies. It's a good idea to use the same words the employer used in the posting to describe your abilities.

Related: How to Write an ATS-Compliant Resume (With Tips and FAQs)

2. Add your contact information

When adding your contact information to your resume, use current and accurate data, as this enables the hiring manager to contact you directly. You can place this information at the top of your resume, including your first and last name and any formal degree or certification you use to identify yourself professionally. You can also include your phone number, e-mail address, city, and province or territory. Employers can contact you via e-mail or phone to schedule an interview, learn more about your career interests, or further discuss your qualifications.

For instance, they can contact you to see if you have experience in making billing arrangements or processing product returns. They can also contact you for follow-up questions throughout the hiring process. For instance, some employers might discuss with candidates their credentials, industry expertise, and whether they've worked in a similar role, such as case analyst.

Related: How to Include and Format Contact Information on a Resume

3. Write an impressive professional summary

Writing an appealing professional summary may help you encourage the hiring manager to read the entire resume. This section comprises two or three sentences with your most relevant skills and professional accomplishments. For instance, if you're working in the health care industry, you can highlight here how you've been monitoring treatment plans and assessing their costs.

You can also emphasize in your summary one or two abilities, such as your organizational skills and your ability to make informed decisions. Here, it's important to mention how you usually interact with team members to collect all the data and details of each case.

Related: How to Write a Summary (With Tips and Examples of Summaries)

4. List your work history

It's beneficial for you to include your previous roles in reverse chronological order, starting with the most recent job. Make sure to include jobs that are relevant to the position you're pursuing, as this can help you demonstrate your experience and industry knowledge. Here, you can add your job title, dates of employment, company name, and location. After this, you can list five to three bullet points with the most relevant responsibilities you held in your previous positions and the work accomplishments you achieved.

For instance, if you've worked in the social work field, you can mention how you assessed clients' financial situations to determine their eligibility for various government assistance programs. You can also highlight how you developed a system to keep the low-income clients' files up-to-date and organized.

Related: How to List Years of Experience on a Resume (With Tips)

5. Create a skills section

You can include a skills section and highlight six technical skills and six soft abilities. For instance, you can mention your data analysis skills, communication abilities, computer skills, integrity, and research skills. You can also mention your knowledge of government programs, policies, and regulations related to the employer's industry. It's also beneficial to emphasize your delegation skills, teamwork abilities, and motivational skills, as these talents might help you better supervise your team members' tasks and encourage them to perform effectively.

Related: Personal Skills and Professional Skills You Should Have on Your Resume

6. Write your education section

To create this section, include your degree, university, and location. If you want to add a certification, write the accreditation name, the issuing body, and the expiration date or date of renewal. Case managers might benefit from listing undergraduate degrees in social work, psychology, sociology, law, administration, and education. It's also beneficial to list certifications, such as those in case management, behavioural health, and social work. Listing your credentials can also show to the hiring manager your intentions of advancing within the industry.

Related: How to List Education on Your Resume (With Examples)

Resume template for a case manager role

Here's a template you can use for your resume:

[First name] [Last name], [Degree or certification, if applicable]
[Phone number] | [E-mail address] | [City], [Province or territory]

Professional Summary

[Two to three sentences that highlight years of experience, relevant skills, education or certifications, and achievements as a professional.]

Experience

[Job title] | [Employment dates]
[Company name] | [City], [Province or territory]

  • (Strong verb) + what you did (more detail) + reason, outcome, or quantified results

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

[Job title] | [Employment dates]
[Company name] | [City], [Province or territory]

  • (Strong verb) + what you did (more detail) + reason, outcome, or quantified results

  • [Job duty]

  • [Job duty]

Skills

[Category]: [Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]
[Category]: [Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]

Education

[Degree and major] | [Name of school or university]
[City], [Province or territory]

[Certification name], [Host organization] - [Year completed or expiration date]

Resume example for a case manager position

Here's an example you can use as a reference if you're applying for a case manager position:

Louis Pearson
654 858 3213 | louis.pearson@email.ca | Toronto, Ontario

Professional Summary

Skilled Social Worker with more than seven years of experience in the community service field with a strong ethic and passion for helping others. Familiar with the provincial mental health programs and benefits. I'm eager to find a position where I can advance my career and contribute to the different communities in Toronto.

Experience

Case Manager | April 2018–Current
Blue Fields Community Centre | Toronto, Ontario

  • review cases and determine eligibility to short- and long-term disability

  • help clients file their disability claims at the provincial disability insurance program

  • help clients contact lawyers to represent them in their claims

  • call insurance companies to discuss the status of clients' claims

  • keep files and notes for future reference and referrals

Case Analyst | December 2014–March 2018
Blue Fields Community Centre | Toronto, Ontario

  • call insurance companies to ask for all the information related to short- and long-term disability policies

  • create surveys to collect data from clients on their experiences with different insurance companies

  • help organize and keep the archive up-to-date

Skills

Hard skills: Research skills | Reporting | Budgeting | Computer skills | Data analysis | Expertise in provincial health benefit plans
Soft skills: Motivational skills | Organization | Negotiation | Problem solving | Communication skills | Teamwork

Education

Bachelor of Social Work | Green Hills University
Toronto, Ontario

Certified Social Worker, Social Workers Organized - 2021

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