Interview Questions for a Leasing Agent (Sample Answers)
By Indeed Editorial Team
Published November 21, 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
If you applied for a leasing agent position, you may receive an invitation to interview. Preparing for the interview ahead of time can improve your chances of getting the job. One way to do this is to prepare answers to potential questions the hiring manager may ask you, helping you feel more confident during the interview. In this article, we discuss general, educational, and in-depth interview questions for a leasing agent, offer sample answers for some common questions, and give you additional interview tips to help you prepare.
General interview questions for a leasing agent
General interview questions for a leasing agent help the interviewer evaluate your interests, skills, and traits to get to know you better. This can help them decide whether your personality, beliefs, and values align with the company's culture. Here are some general questions a hiring manager may ask during your leasing agent interview:
Tell me about yourself.
Why did you want to become a leasing agent?
What are your strengths and weaknesses?
Do you have any hobbies?
What can we expect from you in your first month in this role?
Where do you see yourself in five years?
Why do you want to work for this company?
How would you describe your leadership style?
Why are you leaving your previous position?
Do you have any questions for us?
What challenges are you looking for in this position?
Questions about experience and background
These interview questions help the hiring manager learn more about your industry experience and background, which helps them understand your specific skill set and how you apply it to your work. Answer these questions by showcasing your unique skills and discuss how your previous experience has helped prepare you for the role. Here are some questions about your background that the hiring manager may ask:
What training have you had that helped prepare you to become a leasing agent?
What kind of properties do you have experience leasing?
Have you ever successfully persuaded a renter to renew their lease?
How do you use real estate trends to your advantage?
What technology do you use to work more efficiently?
Have you ever had to handle multiple tenant move-ins on the same day?
Have you ever had to be the mediator for a property owner and tenant with a conflict?
What's the most difficult sale you ever had to close?
Hiring managers may ask situational or role-specific questions near the end of the interview to assess your understanding of the position. Here are some in-depth questions the interviewer may ask you:
How do you handle high-stress situations?
How would you describe your relationship with your property owners and tenants?
What qualities do you look for when choosing a tenant?
How would you advertise this office to potential clients?
What would you do if a tenant refused to pay their rent?
What qualities do you have that make you a good salesperson?
How do you encourage tenants to renew their lease?
What marketing techniques do you use to advertise properties?
Interview questions with sample answers
Here are examples of ways you can answer leasing agent interview questions:
Why did you want to become a leasing agent?
Hiring managers may ask this question to learn more about your personality and interests to determine whether you align with the company's culture. This question also helps them assess your knowledge of the position and your passion for your work.
Example: "I grew up watching real estate shows with my parents and fell in love with the industry, so I knew I wanted to pursue a position in it. As I'm a very sociable person, I thought becoming a leasing agent was a good choice as I can use my interpersonal skills to form professional relationships with clients from different backgrounds. I've been a leasing agent for three years now and really enjoy it."
What challenges do you face as a leasing agent? How do you overcome them?
Hiring managers may ask this question to assess your problem-solving skills as leasing agents may face challenges with tenants or renters that they are responsible for resolving. Hiring managers want to ensure you can handle these challenges professionally and efficiently to keep your clients happy.
Example: "The biggest challenge I faced in my previous position as a leasing agent was a tenant who was unhappy that their toilet kept clogging, as the landlord didn't want to help them fix it. I told the tenant I would talk to the landlord for them and when I did, I recommended a plumber that I work with often who was able to offer a discount to fix the toilet. The landlord agreed and the plumber was able to come the next day, so the tenant was happy."
What has been your greatest professional accomplishment and how can you apply that success to this role?
A hiring manager may ask you this question to assess your industry experience and determine whether you have proven success in a similar role. They also want to ensure you can apply this success to the leasing agent position to contribute to the company's goals, so be sure to connect the ideas.
Example: "My greatest professional accomplishment was becoming the employee of the year at the end of my first year with my previous agency. My manager chose me for the honour because of my work ethic and how quickly I adapt to new changes and challenges. I would like to apply this success as a leasing agent with your company by setting and reaching short-term and long-term goals that align with the agency's overall goals."
What would you do if a potential renter asked you a question to which you did not know the answer?
Employers don't expect you to know everything, but they may ask this question to determine whether you're prepared to offer excellent customer service, even when you don't have all the necessary information. In your answer, discuss how you might be helpful by finding the information for your client.
Example: "If a potential renter asked me a question I didn't know the answer to, I would apologize and say I wasn't sure but I would find the information for them as soon as possible. After meeting with them, I would research the answer to their question and give it to them through an e-mail or phone call."
Do you have any questions for us?
Hiring managers typically end the interview with this question to assess your enthusiasm for the position and determine whether you were actively listening throughout the interview. Try to ask questions related to the company, interview, or the position to show the hiring manager you're passionate about the job opportunity. Here are some examples of questions you can ask at the end of an interview:
How would you describe the company's culture?
What are the next steps and expected timeline?
What do you enjoy about working for this company?
What happened to the leasing agent that was previously in this role?
How do you see the company growing over the next five years?
How does this agency compare to its competitors?
If you hired me, what goals would you want me to reach in the first three months?
Here are some additional tips you can consider to help you prepare for an upcoming leasing agent interview:
Dress professionally: Leasing agents represent the agency when meeting with clients and it's important for them to appear professional. Choose an outfit that conveys this professionalism and ensure it's neat to help you make a good first impression.
Review the job posting: Before the interview, review the job posting or description to familiarize yourself with the employer's expectations and requirements. This can help you tailor your answers to the employer by including specific details they're looking for in a candidate.
Arrive early: Ensure you arrive a few minutes early to your interview to show prospective employers you have strong time-management skills. This can help you make a good first impression as it shows the hiring manager you respect their time.
Bring the required documents: When the hiring manager schedules the interview with you, they may ask you to bring specific documents, such as a hard copy of your resume or a portfolio of properties you've leased in the past. Ensure you bring these documents to show the hiring manager you're organized and prepared, which are important attributes for a leasing agent to have.
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