Top 12 Bank Interview Questions (With Example Answers)
By Indeed Editorial Team
Updated August 10, 2022 | Published June 21, 2021
Updated August 10, 2022
Published June 21, 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
When applying for a role as a bank teller, or another banking finance role, you need to prepare for bank interview questions. Bank job interviews offer the opportunity to describe your work experience, skill set, and related qualifications. By practising bank interview questions and preparing answers in advance, you can improve your likelihood of doing well. In this article, we outline common bank interview questions to expect and offer examples of how to develop sound responses and impress hiring managers.
12 in-depth bank interview questions and answers
Go through the following bank interview questions to learn why interviewers ask certain questions and how to answer them:
1. Describe your experience working in a bank.
Interviewers ask this question to evaluate your banking experience and determine whether it prepares you for the position. Mention relevant duties and responsibilities at previous positions, and explain how you can apply what you learned in your new role. When answering, summarize and consider quantifying your work history.
Example: "I have 12 years of banking experience. Starting my career as a bank teller at the Bank of Montreal, I provided account services to customers and minimized annual losses by 18%. I learned how to manage demanding customers and developed my business acumen in this position. I later went back to study for an advanced degree and became an investment banker. In my current position, I help companies raise money for expansion and assist startups to go public. I'm confident I'd be a worthy addition to the team and contribute to this bank's mission."
2. What skills qualify you for this banking position?
This question aims to gain more insights into your skill set and how you use it to achieve results. Share your most valuable skills for the position and explain how you demonstrated them previously.
Example: "I'm highly organized, attentive, and good at communicating with others. My analytical thinking and computer skills help me monitor and analyze data to find patterns and solve banking issues. With years of experience in the banking sector, I'm also good at building healthy relationships with existing customers and marketing banks to prospects. I plan to make a positive impact by applying these skills here."
3. What overdraft protection types are you familiar with?
This technical question aims to evaluate your banking expertise. Ensure you explain the types of overdraft protection you're familiar with clearly. While you may use banking terms, consider using layperson words for non-technical interviewers to understand.
Example: "My first role exposed me to various types of overdraft protection to prevent non-sufficient funds. As a customer, you can link your chequing or savings account to a deposit account in the same bank. Alternatively, you can ask for a line of credit that covers an overdraft from your bank. You may also link your credit card to your chequing account. Doing this means your card would cover overdrafts when they occur. I always recommend the best overdraft protection that suits a customer's unique needs."
4. What are the most common types of personal bank accounts?
This question aims to evaluate your knowledge of bank accounts. By asking this, interviewers offer an opportunity to show you're competent. While you may not need to explain in detail, make sure you outline the key differences.
Example: "A chequing account and a savings account are the most common types. Chequing accounts are for daily banking activities, such as making purchases and paying bills. With this account, you can deposit and withdraw money, and there typically isn't any interest on the balance. In comparison, a savings account is for the money you don't need to assess daily. Savings account balances earn interests.**"
5. How do you check your work for accuracy?
Interviewers ask this question to determine whether you pay keen attention to details. Use this question to explain steps you take to avoid errors in your work and ensure customer transactions and paperwork are correct. Draw on an example of how you check your work's accuracy.
Example: "When sending an email or performing banking-related duties, I always double-check my work and sometimes ask a coworker to review it. Being detail-oriented is important, and it helped me spot and fix discrepancies in my previous positions. I also make sure I remain focused on each task to avoid mistakes."
Read more: Attention to Detail
6. What identification does a customer need to open a bank account?
As an interviewee for a bank job, hiring managers ask this to determine whether you know the proper identification for opening a bank account.
Example: "Customers can open personal bank accounts using two pieces of identification, which may include a valid driver's license or a current passport. Showing a Social Insurance Number (SIN) card or a birth certificate issued in Canada is also acceptable. They can also use one piece of identification already mentioned with a foreign passport, an employee card with a verified picture, or have someone in good standing confirm their identity."
7. What is your greatest strength for this banking position?
The goal of this question is to find out whether your greatest strength aligns with the banking position you applied for. Explain how you apply the skill or character trait to your work.
Example: "My greatest strength is my well-developed communication skills. I'm good at listening actively and interpreting the needs of every client. My communication skills also help me relay accurate information to clients and my colleagues. After my promotion three years ago, I had to speak to prospects and address their financial needs. I prepared a detailed presentation and used my verbal communication skills to convince them to become clients. To date, those clients continue to bank with my previous employers."
8. What does excellent customer service in banks mean to you?
Interviewers ask this question to understand what you consider quality customer service and how you would provide it to customers. When answering this question, consider recounting an example to impress interviewers with your excellent customer service skills.
Example: "Excellent customer service means understanding the client's needs, knowing the available banking products, and helping customers make the best banking decisions. Over my career, I've worked in various positions that focus on transparency to encourage self-service. Having the right technology, such as mobile apps, and using client feedback are also important for providing excellent customer service in banking. I believe my well-developed customer service skills would be an asset here."
9. What is your favourite part of working in a bank?
By asking this, the interviewer wants to learn more about your passion for working in the banking sector. Describe what motivates you and showcase your enthusiasm in your response.
Examples: "I enjoy the challenging work that comes with working in a bank. As an investment banker, there's nothing as rewarding as seeing a client's business grow and helping to raise funds. Winning pitches and closing transactions also motivate me to do my best."
10. Can you explain the difference between a credit card and a debit card?
Interviewers ask this question to evaluate your knowledge of credit and debit cards and whether you can differentiate them.
Example: "D**ebit cards allow you to spend money by drawing on deposited funds. In comparison, credit cards allow you to borrow money from your card issuer up to a limit to purchase items or withdraw cash."
11. What signs indicate a customer may not be a reliable loan recipient?
When applying to positions that require you to decide on loan recipients, showing your ability to make good decisions is vital. So, the interviewer wants to know what red flags you use to identify an unreliable loan recipient.
Example: "I make sure every loan I approve is responsible to avoid harming the bank financially. I start by evaluating the candidate's credit report and payment history. I note how they managed previously borrowed money and whether they defaulted on loans. I also review their debt-to-income ratio and check how they used their credit card over a period. In my experience, high utilization is typically a sign the applicant is overleveraging. I also make sure the client has a solid cash flow to repay the loan and relevant collateral. After my analysis, I offer loan options that are safe for the bank to high-risk applicants."
Read more: Inductive Reasoning: Definition and Examples
12. How would you handle a customer who claimed they had to pay an unnecessary fee?
Dealing with displeased customers' requests is important when working in banks. Interviewers ask this to be sure you can handle problems involving customers and solve them quickly. Explain how you'd calm the patient and work towards resolving the issue.
Example: "I'd first apologize for the error and assure them we would clarify the issue. Then, I'd ask for the customer's bank account details and run checks to review the charges. If the problem was from the bank, I'd apologize again and politely state that the transaction would be reversed. Otherwise, I'd explain why they owed the fee."
Please note that none of the companies mentioned in this article are affiliated with Indeed.
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