What Is a Client Services Coordinator? (With Requirements)
By Indeed Editorial Team
Published November 20, 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
A client services coordinator is a professional who works directly with a company's partners and clients. They navigate relationships between companies and clients to ensure each party understands the other and is happy with the business arrangement. If you're an organized person and enjoy learning about marketing topics, you might consider this career option. In this article, we answer the question "What is a client services coordinator?", explain what these professionals do and share more information about the career, including the requirements for the job and an FAQ to help you decide if the career is right for you.
What is a client services coordinator?
The answer to the question "What is a client services coordinator?" is that these professionals act as liaisons between an organization and its clients. They're often responsible for managing the organization's relationship with clients by ensuring that they properly relay communication between the two parties. These professionals may focus their talents on a few or multiple clients at a time, depending on the needs of the organization for which they work. Client service coordinators work to ensure that both their employer and its clients benefit from the business relationship and that they meet the needs of both parties.
What do client services coordinators do?
Client service coordinators handle most of the communication between clients and the company. Some of their specific duties include:
assisting clients with booking new services
responding to e-mails and phone calls from clients
scheduling meetings to discuss client needs and feedback
sharing client feedback with internal employees
coordinating client marketing services and content
sharing complaints or praise with the appropriate department
maintaining a relationship with clients
In this role, professionals may interact with a variety of different employees and clients per day from varying companies and departments. This can ensure they share feedback with the appropriate teams and coordinate the production of marketing content to find new clients. When the company signs a contract with a new client, client services coordinators handle the onboarding process with the client and begin building a close relationship with them.
Requirements for client services coordinators
While the requirements for client services coordinators can vary depending on the company for which they work, here are some of the general qualifications for the role:
Typically, employers prefer client services coordinators to have a bachelor's degree. Professionals earn their degrees in fields such as business, information management, and marketing. These topics of study can help professionals learn important skills related to client services management. Some other degree paths that employers may accept include:
English literature and writing
As students, client service coordinators may also complete an internship related to their field of study, as this is often a graduation requirement.
Client services coordinators often receive on-the-job training. Many employers also appreciate candidates who have experience in administrative roles, as this can help prove that the professional has the skills they may use in this position. Gaining experience in other customer-facing roles, such as customer service, management, and marketing, can also help you in your client services career.
Client services coordinators develop their skills through their education, training, and experience. They use a mix of technical and soft skills to succeed in their role. Here are some specific skills that client services coordinators often have:
Computer proficiency: Computer proficiency skills describe the ability to use specific software programs and complete computer-based tasks. These professionals use their computer proficiency to communicate with clients and participate in the completion of marketing projects.
Communication: Communication skills include the ability to listen to others, recognize nonverbal cues, and share ideas and thoughts effectively. Most of the duties client services managers complete involve the use of communication, so it's especially important that they have these skills.
Interpersonal abilities: Having strong interpersonal abilities allows client services coordinators to connect with clients and manage relationships. Building close relationships with clients can help the company meet its goals and better serve its client base.
Feedback: Feedback skills include the process of receiving, sharing, and offering praise or constructive criticism. To ensure that both the company and its clients are happy with the business relationship, these professionals use this skill to help improve the behaviour of both parties.
Problem solving: Problem-solving skills empower professionals to use critical thinking skills and confront issues without the intervention of a superior. Client services coordinators can use this ability to identify ways to solve client problems.
Attention to detail: Professionals with strong attention to detail can often complete tasks more effectively as they can perfect smaller aspects of a project alongside the main objectives of the task. This skill can also help client services coordinators to offer specialized services to clients based on what they like.
Time management: Because these professionals may work with multiple clients at once, it's important for client services coordinators to have these skills. Time management abilities can help ensure that professionals work efficiently.
Organization: Organization skills can also help these professionals manage multiple clients and keep their requests in the appropriate files. These skills can also allow client services coordinators to develop leadership skills to guide teams in content production when clients request it.
Creativity: Client services coordinators use their creativity to find ways to better serve the company's clients. This skill also relates to their problem-solving abilities and helps them find unique solutions to unconventional issues that may arise.
Client services FAQ
If you're interested in a career as a client services coordinator, it's helpful to learn more about these professionals. Review the answers to these frequently asked questions to determine if this is a good career choice for you:
How long does it take to become a client service coordinator?
The time it takes to become a client services coordinator can depend on the company you work for and your professional journey. Because this career often requires a bachelor's degree, you can expect to invest at least four years into becoming a client services coordinator. Though, some professionals may take longer to complete their degree or work in other roles as they wait to find an available client services position.
Do you need a certification for this role?
Most employers don't require candidates to earn a certification to fill client services coordination roles. Though, earning one may increase your chances of finding employment, as it helps you compete with other candidates. If you want to earn a certification to help advance your client services coordinator career, you might consider certification programs that focus on client management, management software, and communication. Some organizations offer certification programs online, which can help you keep a flexible schedule and earn the certification while attending to other responsibilities.
What's their work environment like?
Client services coordinators work in various industries to support client relationships. Typically, they work remotely or in an office setting. To complete their work, these professionals use different types of technology and computer programs. They often interact with other internal professionals and the clients they're managing. Client services coordinators may travel for meetings with clients, but they can often use video call technology to prevent this need.
Client service coordinators are usually full-time employees who work between 35 and 40 hours per week. They work regular business hours to ensure they can contact clients, which means they rarely work nights or holidays.
How can you find a client services coordinator position?
Client service coordinators can work in any industry in which a company works with clients, and they often find employment in marketing departments. If you want to work in this position, you might consider which industries interest you and the experience you already have. For example, suppose you have experience in the food service industry. In that case, you might consider working for a company that sells supplies to restaurants, as you can use your industry knowledge to improve your work.
Consider tailoring your resume for this position to improve your chances of earning a hiring manager's attention. You can include keywords from the job post to make your resume more relevant to the role you want. Also, consider the skills and qualifications that can help you meet the requirements for this job. Listing those on your resume can improve your chances of finding employment as a client services coordinator.
Is this career right for me?
Working as a client services coordinator may be a good career choice if you enjoy interacting with people and developing relationships. Most of your duties as a client services coordinator rely on your communication skills, so if you enjoy talking to others, sharing ideas, and relaying information, this may be a good job for you.
Besides allowing you to work in a very social position, this role can also suit those with strong organizational skills and an interest in leading a team. Client services coordinators help other professionals understand how to best help the company's clients, which can ensure that the team works towards company goals and satisfies the client.
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