What Does an Internet Technician Do? (With Essential Skills)

By Indeed Editorial Team

Published November 21, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

An internet technician helps ensure that a computer network works efficiently and securely. They can work in any industry to provide technical knowledge and support. Learning about this job can help determine if this career choice is right for you. In this article, we explain what an internet technician does, describe their responsibilities, provide steps for how to become one, and present the essential skills they require.

What does an internet technician do?

An internet or network technician installs, maintains, and repairs computer networks. They install Internet connections, create IT networks, and connect them. Different organizations employ their services to support company computer networks for daily operations. They check that all electrical equipment is functioning and kept up to date. This helps to ensure that the organization's devices retain good network connections.

Responsibilities of an internet technician

The responsibilities of these technicians include:

Configuring and installing the network

One of the primary responsibilities of a network technician is to configure all network components correctly. This includes configuring and installing network software, hardware, and system components. When working as a network technician, you may help arrange an organization's workstations by installing application software, connecting networks, and securing data. You might also establish a Virtual Private Network (VPN) for the organization. Doing this ensures users have the technology they need to do their jobs.

Related: 10 Networking Basics (Definitions and Why They're Important)

Maintaining the network

Network technicians are responsible for ensuring that the system operates efficiently. For example, you might install a program that analyzes security concerns and network traffic to help determine where upgrades are necessary. You can perform this task during a period that provides the least inconvenience to the network users. Employers require professionals to monitor and continuously identify methods to improve their network's performance.


Keeping proper records is another network technician's responsibility. Documenting the processes, issues, and solutions to problems in a network can mitigate spending time trying to understand similar issues again. It ensures that all employees follow similar patterns when configuring a network. An employer may ask you to record items, such as strategies to restore data in case of hardware failure or all the hardware the organization uses. Knowing how to perform this task is essential to show you're an efficient employee.

Related: What Is Technical Documentation? (With Types and Tips)

Providing support and training

Network technicians also have a duty to train and advise end users. This might include explaining to colleagues, managers, or consumers the basics of the network system and discussing security concerns and practices. You can provide technical help to end users through various channels, such as phone calls and live chat support. Explaining these issues in a non-technical way can help ensure that people understand your instructions.

How to become a network technician

Here are steps you can follow to become a network technician:

1. Earn a degree

Network technicians often have a university or college diploma. They may also have a similar certification in a related discipline, such as web technology, network administration, or computer science. Employers might consider candidates with diplomas or certificates from a vocational or technical institution. These diplomas can provide you with the relevant skills for the position. You can search for available courses in your location to determine the educational requirement necessary for network technician careers in your region.

2. Obtain professional certifications

Different certifications with varying experience requirements can provide the appropriate IT-related abilities to conduct the essential duties of a network technician. Earning certificates keeps you informed and enhances your skills. Taking online training can help you stay current with the latest technologies. Consider obtaining a relevant certification to give you an advantage over other candidates.

Related: 15 Websites for Free In-Demand Online Tech Courses

3. Get relevant work experience

Employers often select candidates with professional experience since they possess the abilities and knowledge to perform their duties. You could join groups at school that can help you enhance your soft and technical skills. Also, obtaining an entry-level job or starting an internship program in this sector can help to improve your knowledge. This work experience can help you impress hiring managers.

4. Prepare your resume

Preparing a well-written resume can help you during a job search. Include your most recent education, certifications, and relevant job experience on your resume. Consider adding your work title and the duties you had in previous positions, starting from your most recent one. Try to highlight the skills you used in these roles that apply to a network technician position.

9 essential skills for a network technician

Here are the essential skills a network technician uses when performing tasks:

1. Customer service

Customer service skills can help you deliver a good experience to a customer when interacting with them. You can use this skill when interacting with customers on the phone, in person, or via e-mail to provide them with the necessary support. Delivering excellent customer service can help to keep customers satisfied. Consider answering all questions with a professional and upbeat attitude. Try explaining the issue patiently to reduce users' confusion.

Related: Ways to Improve Customer Service Skills (With Tips)

2. Communication skills

Network technicians often interact with customers who use the network they manage. You can understand a consumer's concerns regardless of their explanation if you have excellent communication abilities. These abilities can also assist you in asking customers the right questions to assess an issue accurately and act as a link between the organization and end users. Consider using this skill to explain technical challenges and solutions in a way that non-technical users can understand and apply.

3. Attention to detail

Attention to detail is important to every network technician's role. This skill enables network technicians to identify issues when performing their duties. By developing this skill, you can take precautions when installing and configuring a network. This ability also helps you complete error-free jobs. Attention to detail can help you remain organized and guarantee that you complete your duties effectively.

4. Teamwork

Network technicians often work with other professionals in an organization, such as the technical support team, system analysts, and programmers. Working with these specialists helps network technicians achieve their objectives. Technicians may also operate under the supervision of another technician to identify and resolve the cause of an issue. Good teamwork abilities facilitate successful communication and collaboration with other technicians. This helps to prevent disputes and fosters a healthy work atmosphere.

5. Problem-solving skills

Problem-solving skills enable a network technician to manage complicated and unforeseen problems in the job. A network technician might experience several challenges daily, such as determining how to connect a machine to the server. With these abilities, a network technician can create efficient solutions to this issue. Practising active listening and analysis can help you to identify network issues, and with research, you can develop solutions to them.

6. Time management

There's a constant need for network technicians to fix issues and install and design network systems in an organization. Managing your time efficiently and scheduling when to get things done are important skills to have as a network technician. These abilities allow you to prioritize tasks according to their importance. Consider developing this skill to help you set clear boundaries and a strict schedule to ensure that you perform your duties efficiently.

Related: Why Is Time Management Important? And How to Manage Your Time

7. Critical thinking

Critical thinking is important since there are many ways to solve an issue in the ever-evolving world of networking technologies. Network technicians use critical thinking to fix network issues and recycle outdated or unused networking hardware. The ability to think creatively may also help you find the source of a problem or error. You can develop this skill by researching the different ways you can approach a network issue.

Related: How to Become a Critical Thinker (With Tips and Importance)

8. Electronics and system installation knowledge

Understanding the basics of electronics can help you understand errors occurring during system installation and how to fix them. Practising these theories and fundamental procedures can enhance your understanding of the topics. It's important to be well-versed in the equipment, tools, materials, and procedures of various kinds of installations before installing a network system professionally. Developing this skill can help you become a professional network technician.

9. Troubleshooting skills

Network technicians use diagnostic and troubleshooting skills to find and resolve network issues. For example, you might utilize this skill to assist customers who can't remember their passwords to access their networks. You can also use this skill to create a recovery strategy if a virus or malware assault threatens your network system. Determining the causes of network issues can help create accurate solutions to resolve problems.

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