How to Become a Business Systems Analyst (With Key Skills)

By Indeed Editorial Team

Published June 14, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

The business analyst role is essential to the success of any company that wants to optimize its operations and profits. Business analysts analyze an organization's business processes and recommend solutions that can improve efficiency and effectiveness. Understanding the steps you can follow to become a business systems analyst may help you decide if this is the right career for you. In this article, we discuss what a business system analyst does, including how to become a business systems analyst, and explore essential skills and qualities for the role.

What does a business systems analyst do?

Business analysts typically work with business data in real-time to influence the decision-making process about that data. The specific duties of a business analyst vary depending on the organization, but there are some common tasks associated with this role. Business analysts' duties typically include the following:

  • Conducting business process analysis and document findings

  • Developing process improvement recommendations

  • Developing solutions to improve efficiency and effectiveness

  • Creating business requirements documents

  • Assisting with implementing new systems and processes

  • Providing support and training to users on new system implementations

  • Monitoring and reporting on system performance

  • Troubleshooting system issues

  • Managing projects

  • Communicating with stakeholders to help ensure that they remain updated on progress

  • Implementing new industry trends and advancements


  • What Does a Business Analyst Do? And How to Become One

  • Business Analyst vs. Business Systems Analyst: Differences and Similarities

How to become a business systems analyst

You can learn how to become a business systems analyst via the following steps:

1. Develop strong analytical and problem-solving skills

Business analysts identify problems and recommend solutions, so it's essential that business systems analyst candidates have strong analytical and problem-solving skills. One way to develop these skills is to take on challenging projects at work or in your personal life.

2. Pursue a relevant degree or certification

Many business analysts have a bachelor's degree in business administration or a related field. In addition, several professional certifications can be helpful for business analysts, such as the Certified Business Analysis Professional (CBAP) designation. You can also pursue a graduate degree, such as a Master of Business Administration (MBA).

3. Gain experience in the business world

Many business analysts start their careers in entry-level roles, such as administrative assistants or research assistants. These roles can provide valuable experience and knowledge of business processes that can be helpful in becoming a business analyst. Alternatively, some business analysts gain experience through internships or co-op placements during their studies.

4. Build strong communication skills

Business analysts effectively communicate with stakeholders at all levels of an organization. Strong written and verbal communication skills can help you in this role. You can build your communication skills by taking courses or workshops, participating in public speaking opportunities, and joining clubs.

5. Research the latest trends in information technology

The field of information technology is constantly developing, and business analysts can keep themselves current with the latest trends. Reading industry-related blogs, magazines, and books can help you stay informed of current trends. Additionally, attending conferences and workshops is a great way to network with other professionals and learn about recent developments in the field.

6. Develop soft skills

It's also essential for business analysts to possess certain soft skills. These include critical thinking, problem-solving, teamwork, and interpersonal skills. These are skills that can develop through practice and experience. Soft skills can help you strengthen relationships with those around you and improve your adaptability to different situations.

What skills do business systems analysts possess?

The specific skills for the role may likely vary, depending on the organization and the project. Some common skills can help business analysts perform their job duties effectively, including:

Communication skills

Communication skills are important for business analysts to explain their projects to stakeholders. This entails being able to convey technical ideas simply to non-technical people. In addition, employers required them to listen to coworkers and managers carefully to understand their requirements and ask questions when necessary.

Organizational skills

Organizational skills help business analysts track various project elements. This includes understanding project dependencies and creating schedules to meet deadlines. Organizational skills are also useful when business analysts prioritize tasks, as it helps them manage multiple tasks and projects simultaneously.

Technical skills

Technical skills are especially useful for understanding the technical aspects of a project and how they apply to overall results. Some common technical skills include data analysis, SQL, UML, and project management.

Problem-solving skills

Strong problem-solving skills help analysts quickly identify problems and recommend solutions. Business analysts often work on complex projects, prompting them to think critically and solve problems quickly. Some common problem-solving techniques include SWOT analysis, root cause analysis, and PESTLE analysis.

Project management skills

Project management skills help business analysts effectively manage projects. This includes being able to create schedules, track project progress, and identify risks. These professionals often use project management software, such as Microsoft Project or JIRA, to help them with these tasks. For instance, if you're working on a project to streamline a company's customer service process, you want to use project management skills to track the various tasks involved in the project and ensure your team finishes them on time.

Research skills

Research skills are important for business analysts to understand their industry. This includes understanding the latest trends, technologies, and best practices. Analysts use this information to help organizations make better decisions. For example, if you're working on a project to improve a company's website, you may research the latest web design trends and technologies to help ensure that the site is up-to-date.

Teamwork skills

Business analysts often work in teams, so it's important that they possess strong teamwork skills. This includes being able to communicate effectively with team members and collaborate on tasks. Teamwork skills are essential for ensuring that projects finish successfully.

Interpersonal skills

Interpersonal skills are important for business analysts, as they often interact with people from different departments. This includes being able to build relationships, resolve conflicts, and negotiate. Interpersonal abilities are crucial, as they help guarantee all activities conclude at the time expected.


Creativity is a valuable skill for business analysts because it helps them suggest innovative solutions to unique problems. Creativity is also important for generating new ideas and thinking unconventionally. Some common creative problem-solving techniques include brainstorming, mind mapping, role-playing, and prototyping.

Attention to detail

Business system analysts often face large amounts of data and information. Attention to detail helps business analysts identify errors and potential problems. It also allows analysts to understand complex systems and processes. For example, a business analyst working on a project to improve a company's sales process may use this ability to understand the current system and identify areas they can improve.

Analytical skills

Analytical skills help business analysts make sense of data and see the overall scenario. This includes being able to identify trends, develop hypotheses, and make conclusions. Analytical skills are important for helping organizations make informed decisions. They also allow analysts to communicate their findings to others effectively. For example, if you're working on a project to improve a company's customer service process, you may use analytical skills to identify trends in customer complaints and develop solutions to address the problem.

Ability to take initiative

The ability to take initiative is a key skill for business analysts because they often work independently and make decisions without supervision. This ability helps business analysts complete projects successfully, meet their deadlines, and identify opportunities. For instance, if you're working on a project to improve a company's sales process, and you notice that the current process is inefficient, you can use the opportunity to redesign it.

Business acumen

Business acumen is a valuable skill for business analysts, as it helps them understand how businesses operate and make decisions. Business acumen is also important for identifying opportunities and making recommendations that improve profits. For example, if you're working on a project to streamline a company's sales process, business acumen can help you identify inefficiencies in the current process and recommend changes that increase sales.

Planning and time management skills

It's important for business analysts to be excellent planners and possess strong time management skills so they can effectively manage projects' timeframes and resources. These skills are essential for ensuring that they perform effectively, even under strict deadlines. For example, if you're working on a project to improve a company's sales process, you may plan and manage your time effectively so you can finish the project within the allotted timeframe.

Please note that none of the companies, institutions, or organizations mentioned in this article are affiliated with Indeed.

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