20 Great Jobs in Customer Service (With Salaries and Duties)

By Indeed Editorial Team

Published October 18, 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Jobs as customer service representatives are extremely versatile as you can work in any industry. There is also a wide range of positions, from entry-level to executive. While different roles as customer service reps require different responsibilities, they all require excellent communication and interpersonal skills. In this article, we discuss 20 customer service jobs and explore their average salaries and specific job responsibilities to help you find a role that suits your skills and interests.

Related: Customer Service Skills: Definition and Examples

What are customer service jobs?

Customer service jobs are any role that works with customers to offer them an excellent experience. They help customers buy or troubleshoot products or services that a company sells. Every industry has customer service positions to ensure customers receive the help they need and increase sales.

Depending on the industry you work in, you need a different set of soft and technical skills. For example, a social media specialist needs to know how to use different platforms and technology. However, working in customer service helps you develop many transferable skills you can use in any role, such as communication, interpersonal, and organizational skills.

Related: Customer Service Resume Tips and Examples

20 jobs in customer service

Here is a list of 20 jobs in customer service, their average salaries, and the responsibilities for each role to help you determine which one is the ideal option for you:

Related: 15 Customer Service Interview Questions and Answers

1. Flight attendant

National average salary: $28,253 per year

Primary duties: flight attendants work for private or commercial airlines and keep passengers safe and comfortable throughout the duration of their flight. They guide passengers to their seats, give safety presentations, and serve food and drinks. Flight attendants must have specialized training to ensure passengers are safe. These professionals typically have generous paid time off packages, enjoy free travel and accommodation during their time off, and earn bonuses when the airline is doing well.

2. Cashier

National average salary: $32,966 per year

Primary duties: a cashier works at any store that sells products, such as a supermarket or department store. They operate cash registers to facilitate customer purchases through cash, cheque, or credit card transactions. If the customer pays in cash, the cashier ensures they receive the correct change back. Cashiers also complete returns and guide customers to products .

3. Collections specialist

National average salary: $34,911 per year

Primary duties: collections specialists work with companies to resolve debt from their clients. They identify clients with overdue payments and follow up with them to collect payment or set up a repayment plan. They must keep detailed records to ensure they can update the company's sales department about every client's account.

4. Call centre representative

National average salary: $35,384 per year

Primary duties: call centre representatives answer calls from customers to provide support or redirect the call to an employee that can. There are many types of call centres, such as ones that sell a product or service or ones that provide technical support. Call centre representatives either work from an office with their team or work from home.

5. Concierge

National average salary: $46,184 per year

Primary duties: concierges assist customers in hotels with whatever they need to enhance their experience. They make dinner reservations, recommend things to do in the area, or book services or tours for guests. A concierge may also work in an apartment building, office, or hospital to assist residents, employees, or patients.

6. Teller

National average salary: $37,765 per year

Primary duties: tellers work for banks to complete transactions for customers. They answer questions customers may have, help them deposit money into their account, or help them withdraw money. They keep detailed electronic records and ensure they always have the correct cash in their drawer. Tellers must be analytical to verify customers' identities, ensure they don't accept fraudulent money, and count cash accurately and efficiently.

7. Account coordinator

National average salary: $45,685 per year

Primary duties: an account coordinator provides day-to-day support to account executives so they can focus on providing excellent customer service. They take on a lot of administrative work, such as preparing contracts and sales reports, updating client records, scheduling meetings or calls, and performing market research.

8. Technical support representative

National average salary: $45,557 per year

Primary duties: technical support representatives answer customers' calls to help troubleshoot any problems they're having with technology, such as computers or phones. They walk customers through the steps they need to take to diagnose and fix their tech issues. If they can't handle the issue over the phone, they submit a service request for a repair crew to fix the problem.

9. Guest service agent

National average salary: $45,784 per year

Primary duties: guest service agents work in the hospitality industry to enhance customers' experience, usually at hotels. They make reservations, process cash and credit card transactions, and answer questions guests have. They further ensure customers have an excellent experience by greeting them, checking them in or out quickly, and trying to accommodate unique requests.

10. Customer service manager

National average salary: $47,288 per year

Primary duties: customer service managers oversee a customer service department to encourage their team to meet the company's standards and goals. Customer service managers must hire and train new employees to ensure they know how to complete their tasks and interact with customers. They may also address high-level questions or concerns from customers.

11. Social media specialist

National average salary: $48,901 per year

Primary duties: social media specialists create and maintain an online presence for companies. They improve brand awareness and marketing efforts by posting written or visual content on different social media platforms. They also interact with customers and monitor their opinion of different posts to improve future content.

12. Receptionist

National average salary: $51,041 per year

Primary duties: receptionists work in offices, such as doctors' or government offices, to greet and assist customers or patrons. Receptionists are the first point of contact with visitors, so they provide excellent customer service by addressing them and their concerns quickly. Receptionists also answer phones to direct calls, schedule appointments or meetings, and contribute to office security by monitoring visitors' access.

13. Account manager

National average salary: $51,212 per year

Primary duties: account managers are a link between companies and their customers. They ensure customers are happy with the company's product or service and find ways to solve the problem if they're not. Account managers must maintain positive relationships with their clients to increase sales and meet their targets. Account managers also oversee account coordinators.

14. Patient coordinator

National average salary: $52,893 per year

Primary duties: patient coordinators work in healthcare facilities, such as hospitals, doctor's offices, or medical centres, to help patients feel more comfortable and taken care of. Patient coordinators perform tasks such as assisting with filling out forms, escorting patients to different rooms, and responding to inquiries. They may also help patients with insurance claims.

15. Client relations specialist

National average salary: $53,922 per year

Primary duties: a client relations specialist is an expert in the company's products or services. They use their expertise to provide more information to customers and recommend products or services that meet their needs. They may sell the products or services themselves or direct customers to a sales representative.

16. Administrative assistant

National average salary: $54,836 per year

Primary duties: administrative assistants work in any type of office to support the staff. They take on administrative duties such as scheduling meetings, preparing presentations, creating and sending invoices, and updating customer files. They may also answer customers' calls or emails and direct them appropriately.

17. Customer retention specialist

National average salary: $55,723 per year

Primary duties: customer retention specialists help businesses retain their customers and increase loyalty, improving or maintaining sales. They address customers' concerns and negotiate with them to find solutions that work for the company and the customer. They also analyze customer feedback and behaviour to develop retention strategies.

18. Paralegal

National average salary: $55,888 per year

Primary duties: paralegals work at law firms to assist lawyers with their administrative tasks. They take on duties such as preparing legal documents, researching facts or evidence for cases, scheduling meetings and being present in them to take minutes. Paralegals perform these administrative tasks to ensure lawyers can focus on providing excellent service to their clients.

19. Benefits coordinator

National average salary: $56,198 per year

Primary duties: benefits coordinators work in human resources to develop and distribute benefits packages. They work with different insurance companies to provide medical insurance and other benefits to the company's employees. Benefits coordinators ensure they stay within budget while still fairly compensating employees.

20. Customer service representative

National average salary: $56,791 per year

Primary duties: customer service representatives are typically the main point of contact between customers and businesses. They process payments and returns, respond to customer complaints or queries, and provide information about products and services. They keep detailed records and refer customers to upper management when necessary.

Salary figures reflect data listed on Indeed Salaries at time of writing.

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