20 Common Administrative Jobs (With Salaries and Duties)
By Indeed Editorial Team
Updated November 24, 2022
Published July 26, 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
If you're organized, strong at multitasking, and enjoy clerical work, you may thrive in an administrative position. Most industries offer administrative roles, so understanding what your options are can help guide you in your job search. In this article, we explain the skills you need for an administrative role and provide 20 common administrative jobs for you to consider.
Related: Top 15 Highest-Paying Jobs in Canada
What skills do you need in an administrative job?
To have the best chance possible at getting an administrative job, you need a variety of soft and hard skills. Here are the skills you should focus on developing for an administrative role:
In any administrative role, you'll need to interact with other staff and clients daily. Having strong written and verbal communication skills can help you can get your message across clearly. It may help you draft documents, send emails, answer calls, assist clients, and meet the needs of your team.
Most administrative jobs use different technology. Being able to adapt to different technological tools, such as computers, software, or tablets, may make you an ideal candidate. You'll be able to work more efficiently and won't need additional training to use the technology employers require.
In an administrative role, you often help keep the company and your team organized. You may manage the office calendar, schedule meetings, or send reminders and invites. To ensure the company stays organized, you need to have strong organizational skills.
To work efficiently, you may have to multi-task. Being able to multi-task successfully means you can work on multiple things at once without producing errors. If you're not used to multi-tasking, it may feel challenging at first, so try to practice in your personal life by working on multiple tasks at once.
Many administrators answer questions and resolve minor issues, so strong problem-solving skills are an asset. These skills can help you remain calm under pressure and come up with unique solutions. They can also help you adapt to new challenges.
20 common administrative jobs
To help you discover the best administrative role for you and your skills, here are 20 common administrative jobs, their national average salary, and primary duties:
Primary duties: Couriers deliver documents and packages. They may work for companies or individuals. They retrieve packages and documents from one location and drive them to another location for delivery.
2. Data entry clerk
Primary duties: A data entry clerk enters text or numerical information into a company's database. They collect data, such as clients' contact information, and input it into spreadsheets or databases for the company to access easily. They organize data and translate it to make it easy for anyone to interpret.
3. Customer service manager
Primary duties: Customer service managers oversee a company's customer service department. They supervise, train, and assist their team, develop customer service procedures and policies, and coordinate staff meetings. They also improve customer relations by handling any major complaints and issues that their team escalates.
4. Legal assistant
Primary duties: Legal assistants work at a law office to help attorneys with their administrative tasks. This can include setting up meetings, performing legal research, organizing files, or responding to client inquiries. They must have a basic understanding of the law to be a legal assistant as they also prepare, draft, proofread, and file court documents.
5. Social media manager
Primary duties: Social media managers create or maintain a company's online presence. They create posts for various social media platforms, interact with followers, and manage partnerships with other brands. They direct complaints or concerns to the customer service department.
6. Account manager
Primary duties: Account managers act as a liaison between the company and its clients. They tell clients about new products or services to increase sales, monitor the client's budget and purchases, and provide progress reports to their management team. They may also be responsible for onboarding new clients by selling a product or service.
Primary duties: Receptionists work in various types of offices, such as a dental or doctor's office. They greet visitors, answer calls, schedule appointments or meetings, and answer or direct queries. They also keep the office's files safe and organized, retrieving any documents that other staff members need. Receptionists contribute to office security by monitoring visitors entering the premises.
8. Executive assistant
Primary duties: Executive assistants are similar to administrative assistants, but they solely help a senior office staff member, such as the CEO. They offer clerical support by answering calls or emails, organizing meetings, filing paperwork, taking meeting minutes, and making travel arrangements for the office executive.
9. Client relationship manager
Primary duties: Client relationship managers build and maintain relationships with a company's clients. They meet with clients or talk to them over the phone or email to listen to their complaints and concerns. They come up with ways to resolve these issues and keep clients happy.
10. Administrative assistant
Primary duties: Administrative assistants support their managers, colleagues, and visitors. They schedule appointments and meetings, answer phone calls, order office supplies, take meeting minutes, and draft messages. They may also have more technical responsibilities, such as managing databases, creating spreadsheets or presentations, or negotiating with suppliers.
11. Call centre manager
Primary duties: Call centre managers supervise a team of call centre employees that are selling a product or service. They ensure their team is meeting monthly or annual goals and implement new policies or procedures to help everyone work efficiently. They may also hire and train new call centre employees and handle customer issues.
12. Customer service representative
Primary duties: Any company that sells products or services will have customer service representatives. Customer service representatives assist customers with their purchases and answer questions they may have. They talk to customers over the phone, via email, or through an online chat if the company has one. They may also process returns, cancel orders or accounts, and provide customers with product information.
13. Accounts receivable clerk
Primary duties: An accounts receivable clerk ensures companies receive payment for the services or products they provide to clients. They create and send invoices, follow up on late payments, record transactions, make deposits, and prepare financial statements.
14. Virtual assistant
Primary duties: A virtual assistant is similar to an administrative assistant, but they work completely online from a remote location. Their responsibilities can include scheduling appointments, answering phone calls or emails, and making travel arrangements. They may also create and send invoices.
15. Dental receptionist
Primary duties: Dental receptionists work at a dental clinic to assist staff and patients. They greet patients when they enter, schedule or cancel their appointments, and answer queries via email or phone. They also keep the office organized by updating patient files, submitting insurance claims, and taking inventory to order new supplies.
16. Web developer
Primary duties: Web developers create and maintain websites for clients. They program a website with a coding language, such as Python, and ensure it functions the way the client wants. They meet with clients to discuss their needs and budget, then maintain the website with updates or new additions.
17. Office clerk
Primary duties: Office clerks assist workers with daily operations by performing administrative duties. They often work in an office, answering phone calls or emails, and organizing files. They may also deliver messages, run errands, and gather financial records.
18. Facility manager
Primary duties: Facility managers are in charge of keeping a building safe and functional. With a team, they clean and maintain the building, performing minor repairs when necessary. They complete daily inspections of the building and equipment to ensure it's functional and safe to use. They perform administrative tasks, such as scheduling their employees, calling suppliers or repairmen, and filling out paperwork.
Primary duties: Dispatchers can work with emergency services, such as the police, or any company that provides delivery services. They coordinate the movement of their team to provide assistance. For example, if someone calls 911 for help, the dispatcher will coordinate police, paramedics, or firefighters to the scene. Dispatchers record their calls for training purposes and think quickly to address and solve the caller's problem.
20. Payroll manager
Primary duties: A payroll manager handles all aspects of preparing and distributing employees' payments. They ensure payments are accurate and on time by maintaining meticulous payroll records. Payroll managers oversee other members of the payroll staff and ensure everyone works efficiently.
Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organization and a candidate’s experience, academic background and location.
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