What Is an Assistant Property Manager? (With FAQs)
By Indeed Editorial Team
Published November 26, 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
If you want to become a property manager, pursuing a job as an assistant property manager first may be a good place to start. Assistant property managers, or assistant estate managers, support property managers with the daily tasks of maintaining rental properties. Learning more about the role can help you decide whether it's one you're interested in pursuing. In this article, we explain what an assistant property manager is, tell you how to become one, and answer frequently asked questions you may have about the position.
What is an assistant property manager?
An assistant property manager supports a property manager by overseeing their rental properties. They may have a mix of administrative tasks and hands-on responsibilities to maintain the properties for tenants and property managers. Here are some of an assistant propery manager's main responsibilities:
Act as a point of contact between tenants and property managers
Investigate complaints or questions from tenants
Create marketing material to advertise vacant properties
Contact maintenance workers when necessary, such as plumbers or electricians
Schedule viewings and guide prospective tenants around the property
Supervise maintenance employees when working inside the property
Assess prospective tenants' applications and help property managers choose the right one
Ensure properties follow all necessary policies and regulations
Inspect properties for damage when tenants leave
Report to the property manager about maintenance requirements, tenant issues, or infractions
Manage accounts, budgets, and tenant notices
Maintain tenant files and records
Related: What Does a Property Manager Do?
How to become an assistant property manager
If you want to become an assistant propery manager, here are the steps you can follow:
1. Earn a high school diploma or GED
There are no strict educational requirements to become an assistant propery manager, but the minimum requirement is typically a high school diploma or equivalent. When you're in school, focus on getting good grades and taking relevant classes, like math. This can help prepare you for the job but also allow you to apply for postsecondary opportunities if you're interested.
2. Consider postsecondary education
While it may not be a requirement, many employers prefer candidates with relevant postsecondary education. This may be a bachelor's degree or diploma in a subject like business administration or finance. You can also pursue specific real estate or property management training to learn more about the industry and improve your chances of receiving an invitation to interview.
3. Apply for entry-level positions
Pursue an entry-level position within the industry to gain experience and become a more impressive candidate. Consider positions at a residential or commercial property, like a front desk clerk or maintenance employee. This can help you learn more about property management and introduce you to professionals in the industry, which can give you access to better job opportunities.
4. Network with industry experts
Seek networking opportunities outside of your entry-level position to learn more about possible job openings. Try meeting real estate agents or property managers who want an assistant. You can also form professional relationships with them in case they have job opportunities in the future. Check online for in-person or virtual networking events in your area.
5. Update your resume
When you have the necessary credentials and training, you can start applying for openings. To do this, you need a strong resume that tells employers why you're the best fit for the job. Start your resume with a header that includes your full name and contact details so employers can easily contact you for an interview if they're interested. Next, write your professional summary. This is one to two sentences summarizing your credentials to encourage the hiring manager to assess the rest of your document.
After that, you can discuss your work experience. This includes any professional experience you have, such as your entry-level work, but also any relevant internships or volunteer work. Finally, end your resume with a bullet-point list of skills you have that the employer is looking for in an ideal candidate. Review the job posting or description to determine exactly which skills to include to gain the employer's attention. This helps you tailor your document to each employer when applying for multiple assistant property manager positions.
6. Prepare for the interview
If your resume impresses hiring managers, they may contact you for an interview. To improve your chances of receiving a job offer, prepare for the interview ahead of time. One way you can do this is by researching questions the hiring manager may ask and preparing answers so you can feel more confident during the interview. The hiring manager may ask a mix of general and role-specific questions to get to know you and determine whether you might be a good fit for the role.
Here are some examples of questions a hiring manager may ask you during an interview:
How do you prioritize tasks when working on multiple projects at a time?
What skills or attributes do you have that set you apart from other candidates?
What do you look for when inspecting a property after a tenant moves out?
What types of properties do you have experience overseeing?
Have you ever had a conflict with a tenant, landlord, or property manager? If so, what did you do?
How would you describe your leadership style?
Has a tenant ever refused to pay their rent? If so, how did you handle it?
How do you attract new tenants when a property has a vacancy?
What do you look for when choosing a new tenant to fill a vacancy?
What would you do if you saw a tenant not complying with a landlord's policies?
Frequently asked questions
Here are some answers to frequently asked questions you may have about becoming an assistant property manager:
What skills and attributes do these professionals need?
Here are some skills and attributes a successful assistant property manager may have:
Communication skills: Assistant propery managers are responsible for conveying information to tenants and property managers and addressing complaints. Having strong communication skills can help them complete these tasks efficiently, ensuring everyone receives and understands the necessary information.
Problem-solving skills: While assistant propery managers report to property managers, they may resolve issues on their own. Having strong problem-solving skills allows them to assess the issue to develop an informed solution that benefits everyone.
Time-management skills: Many complaints tenants have may be time-sensitive, such as a clogged toilet or leaky sink. Assistant propery managers can use their time-management skills to prioritize their tasks and address these types of complaints quickly.
Interpersonal skills: As assistant propery managers act as a liaison between tenants and property managers, it's important for them to have strong interpersonal skills. This allows them to form professional, trusting relationships that encourage open communication.
Leadership skills: Leading by example allows assistant propery managers to encourage tenants to follow property rules and regulations by doing so themselves. This ensures the property stays compliant, keeping everyone safe.
Computer literacy: Assistant propery managers may need computers to complete certain tasks, like managing tenant records, answering e-mail queries, or checking the statuses of accounts. Being computer literate allows them to complete these tasks efficiently.
Where do assistant property managers work?
Assistant property managers may oversee residential, commercial, industrial, or special-purpose properties. Here are some places where an assistant property manager may work:
Senior care facilities
Places of worship
What is the work environment of an assistant property manager?
Assistant property managers rarely have set schedules, as tenants may require assistance at any time of day. When overseeing a large property or multiple properties, there may be multiple people in this position, so they can switch between mornings, evenings, and weekend shifts. Assistant propery managers may have an office where they can sit at a desk and complete administrative tasks but spend a lot of their shifts walking around the property, talking to tenants, or interviewing prospective tenants.
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