What Is an IT solution? (Including Types and Benefits)

By Indeed Editorial Team

Updated January 22, 2023

Published May 15, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Many companies use technology to achieve their business goals. It helps them manage their resources, create brand awareness, reach consumers, and promote and sell products and services. Understanding IT solutions can help you implement technology to help ensure the success of a company's operations. In this article, we define what an IT solution is, discuss its types, and review the benefits of using it.

What is an IT solution?

If you're interested in a career in IT, you may wonder, "What is an IT solution?" An IT, or information technology, solution is a collection of related programs, applications, and services that aim to address a specific technological issue. Service providers, vendors, and value-added resellers (VARS) market and sell these products and services together. They label these packages as a solution to emphasize the value they provide to consumers in terms of solving technical problems.

An IT solution may consist of hardware, software, IT services, or a combination of them. It may also include products from different manufacturers. Companies that offer these typically create IT solution packages using third party products and software they developed or own. They may also provide related services as part of a solution. For example, an IT services provider may offer a basic security solution, which includes anti-virus software, a spam filter, and a backup service.

Related: How to Get Into IT (With Tips to Build Your IT Career)

Types of IT solutions

IT solutions perform specific technology-related tasks depending on their components. There are solutions that help companies and individual consumers improve their IT infrastructure. Other packages may assist clients in storing and managing data or establishing better communications within the company. Some of the types of IT solutions that vendors and service providers offer include:

Cloud computing

Cloud computing involves delivering various computing services and resources through the internet. These typically include analytics, intelligence, databases, networking, servers, software, and storage. IT solutions providers usually offer several models of cloud-based services, including:

  • Infrastructure as a service (IaaS): The provider delivers infrastructure which may include networks, operating systems, servers, and storage. The client is responsible for deploying applications and configuring and managing the platforms they use.

  • Platform as a service (PaaS): In this cloud service model, vendors provide the platform that enables clients to develop and manage their applications. It's wider in scope in comparison to IaaS because maintaining the infrastructure and managing the platform become the responsibility of the vendors.

  • Software as a service (SaaS): SaaS delivers software over the internet that clients can usually access through a web browser. Many businesses use this cloud service because they can purchase resources on an as-needed basis and because the vendor is responsible for developing, running, and managing the applications.

There are other "as a service" models that companies can use in their operations, such as Function as a Service (FaaS) and Everything or Anything as a Service (XaaS). These cloud services differ in terms of the scope of responsibility of the client and the vendor. For example, in SaaS, the vendor manages the hardware and software that enables the client to use the application they delivered ,while in IaaS they only provide the IT infrastructure the client needs.

Related: How to Become a Cloud Architect in 4 Steps (With Skills)

Cyber security

Cyber security involves applying controls and processes to secure an organization's digital assets, devices, and IT infrastructure. This type of IT solution aims to prevent entities without authorization from using company resources to their advantage and protects the company from cyber threats, which may include:

  • Backdoor attacks: Gaining remote access to a system by negating its security mechanisms

  • Cryptojacking: Using devices without authorization to mine cryptocurrency

  • Denial of service (DoS) attacks: Disrupting network services to make a web service or resource inaccessible to users

  • Malware: Using malicious software such as spyware and ransomware to perform actions on a system remotely

  • Phishing: Stealing sensitive information by sending email with harmful links to target users

Service providers offer different types of cyber security solutions. These differ in focus and many companies often use a combination of these to ensure the security of their assets. The solutions may include:

  • Application security: This solution addresses the vulnerabilities often resulting from insecure design or code in the websites or software the client uses. It typically involves finding and fixing issues in applications and enhancing their security.

  • Cloud security: This involves protecting cloud-based applications, data, and infrastructure. There's often emphasis on preventing data loss and leakage.

  • Internet of Things (IoT) security: This type of cyber security uses tools to protect IoT systems, which include networks and devices from breaches and threats. Devices that connect to the Internet of Things include security cameras, sensors, trackers, and fixtures, such as smart lights and fire alarms.

  • Network security: The aim of this solution is to maintain the integrity and usability of a company's IT infrastructure and protect it from threats. To achieve this, service providers use various protections, such as Intrusion Prevention Systems (IPS) technologies, Data Loss Preventions (DLP) practices and technologies, firewalls, and sandboxing.

IT infrastructure management

This IT solution involves planning, procuring, installing, and managing the IT infrastructure of a company. The primary goal of businesses that use this is to ensure that the systems crucial to the success of their operations are flexible, reliable, and secure. An IT infrastructure consists of two main components:

  • Hardware: This includes equipment such as desktop computers and laptops, and networks that consist of servers, routers, and other related fixtures. The company's facilities or the spaces they provide are also part of this component.

  • Software: This component typically consists of web servers and operating systems. It also includes software systems, such as enterprise resource planning (ERP), customer relationship management (CRM), and content management systems (CMS).

IT infrastructure may be traditional or cloud computing. Traditional infrastructure refers to the software and hardware components that are typically on site for a company or user. While cloud infrastructure consists of similar components, the end user or client can access it via the internet. This is possible through virtualization, which makes computing resources available without installing the necessary components on-premises. As IT infrastructure comprises numerous elements, service providers often offer individual solutions, with each one focusing on a specific area, including:

  • Database management: Monitoring the client's database to reduce the risk of failures that may affect the business, maintaining it, and providing technical support

  • IT procurement: Determining, locating, and acquiring the ideal IT products or services to meet the client's needs

  • Network management: Administering, operating, and maintaining the client's computer network, often with the help of a network management system

  • Security management: Protecting a client's IT operations and digital assets through monitoring their IT infrastructure, ensuring compliance with security policies, and implementing and updating relevant technologies

  • Server management: Maintaining the client's servers to eliminate or minimize downtime and slowdowns and ensure optimal performance, and managing hardware and software server components

  • Virtualization solutions: Assisting clients to achieve various types of virtualization including application, desktop, network, server, and storage virtualization

Internet communications

Effective communication systems are important to the success of any business. One type of IT solution that many companies use focuses on adapting and improving their infrastructure to accommodate internet-based communication. This technology solution typically includes software applications that allow end users to communicate online. It may also include hardware from third-party vendors. Some of the internet communication services that businesses use include:

  • Email

  • Instant messaging

  • Internet relay chat or IRC

  • Internet telephony or VoIP

  • Videoconferencing

IT solutions providers can help companies use these services effectively to improve internal and external communication capabilities. They can also develop, install, and maintain communication programs that meet the specific needs of their clients.

Related: Learn About IT Companies in Mississauga (With Descriptions)

Technical support

Many businesses rely on this IT solution to solve technical issues that may affect their operations. Vendors typically offer technical or tech support for the products that consumers purchased. Service providers also include this in many of their IT solution packages. It usually enables companies to hire a dedicated team of professionals who can help them address their IT-related problems.

IT solutions companies may provide technical support on site or remotely. When they perform this off site, they usually communicate with the client through chat, email, or telephone. In some instances, the client may use a software application that connects them directly to tech support personnel.

Related: Desktop Support vs. Help Desk: What's the Difference?

Benefits of using IT solutions

IT solutions address technology-related issues that may affect the performance of a business. They help encourage business growth by enabling companies to use technology to achieve their objectives. Here are several benefits that IT solutions may provide businesses:

  • Reduces operational costs: Using IT solutions, such as cloud-based services, helps organizations reduce or eliminate the cost of purchasing, installing, and maintaining the hardware and software necessary to operate their business.

  • Helps generate additional revenue: IT solutions can help companies develop, operate, and maintain e-commerce sites that may increase their income.

  • Enhances data security: Cyber security solutions can effectively protect a company's IT infrastructure and digital assets.

  • Provides better storage systems: Companies can replace outdated systems with cloud-based storage solutions that are more reliable and cost effective.

  • Improves team performance: Using internet-based communication services and collaboration software that IT solutions companies develop, deliver, and maintain can improve the performance of team members and increase their productivity.

  • Promotes business agility: With IT solutions, small companies can easily respond and adapt to market changes.


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