What Is Engagement Management? (With How-to Guide)

By Indeed Editorial Team

Updated December 4, 2022

Published May 11, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If you want to promote the connection between managers and team members, it's essential to know about engagement management. This form of management requires collaboration between team managers and their leaders and a balance between professional and personal lives. Knowing about this form of management can improve a team's well-being and overall productivity. In this article, we define engagement management, examine how to improve management engagement, and review some frequently asked questions about manager engagement to help you understand more about the topic.

Related: How to Increase Employee Engagement (Short Term and Long Term)

What is engagement management?

Engagement management usually refers to how connected and supported a manager is within their work environment. Those who promote stronger manager engagement can help increase productivity. Increased manager engagement also contributes to job satisfaction and morale.

These managers and team leaders typically promote a balance between their teams' personal and professional lives to prevent burnout and increase employee retention. Engagement among managers typically influences employee engagement and increases their overall success. When managers implement business and workplace strategies, they contribute to overall commitment and satisfaction at work.

Increased engagement among managers and employees often improves company productivity levels because it can enhance the overall well-being and mental health of team members. Engaged managers often promote productivity because they encourage team members to collaborate more, which can improve team morale and develop stronger relationships. Here's a list of ways team leaders can improve their level of engagement:

  • Engagement managers can provide team members with increased feedback and also ask for feedback from their team members and members of upper management.

  • Leaders can collaborate with their team members when discussing the scope of projects and when assigning tasks. This prevents team members from feeling overwhelmed and can help ensure that team leaders assign tasks to those with the skills required to succeed.

  • Managers who promote team engagement typically provide team members with health days that they can use to maintain their wellness. For example, some team members use these days for paramedical appointments, like therapy and chiropractor appointments.

  • Engagement managers usually encourage team members to discuss issues with them and are often available to provide more information about projects.

Related: Why Collaboration Is Important in the Workplace (With Tips)

How to improve manager engagement

Here's a list of ways you can improve manager engagement:

1. Set goals

Managers who promote engagement in the workplace often set goals that coincide with both the organization and their team. To do this, they usually involve all members of the team when making decisions and establishing goals. This is important because the team members can determine specific tasks to complete based on the larger goals.

For example, the manager may divide projects into tasks that individual team members can accomplish. When you set goals, it's beneficial to organize the target of goals, maintain consistency when communicating about objectives, and determine the needs and skills of individual team members.

Team leaders often host regular meetings with upper management and mid-level management professionals to discuss projects and processes. These meetings also help managers better understand their roles and encourage them to help team members when required.

Related: What Are Management Goals and Why Are They Important?

2. Maintain a proactive approach

Maintaining a proactive approach to manager engagement is beneficial to prevent team members from becoming disconnected from their work. To do this, you can monitor the team's behaviour and attitude and watch for signs of dissatisfaction or changes. Changes in behaviour or attitude may reflect a personal issue or relate to a professional matter, like frustration about new responsibilities or a specific assignment. Using a proactive approach can help increase employee well-being and retention because you can help team members determine potential solutions for obstacles.

Related: How to Use the Techniques of a Proactive Manager Effectively

3. Encourage feedback

It's beneficial to encourage team members to provide you with feedback, as it can help you increase engagement across the team. Encouraging team members to provide feedback shows your engagement and encourages team members to contribute their viewpoints and opinions. You can also encourage team members to provide you with feedback about their projects and concerns about the workplace. For example, you may want to ask team members whether they feel overwhelmed and how you can support them while they complete tasks.

While encouraging team members to provide you with feedback, it's also important to provide them with relevant and clear feedback. When doing so, it may be helpful to balance constructive criticism with positive feedback to promote well-being and optimism.

Related: The Benefits of Asking for Feedback at Work (Plus How-to)

4. Recognize good work

It's beneficial to recognize good work among team members. To do this, you can congratulate individual team members when they accomplish their goals or complete projects before the deadline. Recognizing the work of team members often improves their overall well-being and provides them with an indication of which accomplishments are favourable.

5. Develop leadership programs

Leadership programs often provide team members with opportunities to develop their leadership skills, and they can also provide existing managers with the opportunity to develop their current skills or learn new ones. These programs usually act as investments into the company's future success because team members obtain new skills that help them obtain higher-level positions. Managers can also learn how to build stronger teams.

Fostering employee growth often helps increase employee engagement because it helps employees feel more valued. This can help them to visualize their future with the company and reduce the chances of them seeking employment elsewhere.

Related: Leadership Certifications to Become a More Effective Leader

6. Offer additional benefits

It's essential for a company to offer benefits that encourage work-life balance, like paid time off, paid holidays, and the ability to work from home. In addition, receiving competitive benefits usually encourages employee retention. It's also beneficial to offer benefits that improve team members' lives outside the workplace. For example, family-based activities or events and health and wellness-related benefits can promote the overall well-being of your team members.

Related: What Is Management? The Definition, Functions, and Levels

7. Offer training opportunities

It can be extremely helpful to provide training opportunities to employees to develop their leadership and management skills. As a result, team members that experience new training opportunities often develop a new skill set that can contribute to their overall success.

These new skills can also help employees obtain higher-level positions within the company. To help motivate employees to participate, you can encourage them to pursue new interests or collaborate with them to solve management-related issues, which can provide them with career advancement opportunities.

Allowing team members to explore new skills can also help prevent them from feeling overwhelmed because they can have a break from their usual daily responsibilities.

Related: What Are the Four Functions of Management (With Tips)

8. Improve workplace efficiency

You can explore ways to make the workday easier and more efficient by developing strategies that reduce the time team members spend on smaller tasks, or consider which tasks they can delegate to other employees. This may help reduce a manager's stress levels while improving team members' work-life balance.

Using technology may also help improve workplace efficiency. There are a variety of software options dedicated to tracking and improving efficiency. For example, you can consider using performance management software or people analytics software to help automatically monitor your team's performance.

Related: Self-Management Skills (Definition and Tips Included)

Frequently asked questions about engagement management

Here's a list of answers to common FAQs about manager engagement for you to consider:

What are the qualifications for engagement managers?

These professionals typically require extensive experience in management. This is because engagement managers understand the components related to engagement and how managers can promote engagement. Engagement managers usually have strong skills in negotiation, communication, and problem-solving.

What is the difference between project managers and engagement managers?

Engagement managers frequently promote collaboration among team members and focus on the relationships between team members. Project managers differ from engagement managers because they usually prioritize the success and management of projects. Engagement managers can also collaborate with project managers to learn how to implement project management strategies and techniques into their daily responsibilities.

Related: A Guide to Becoming a Certified Project Manager (And Skills)

What are engagement plans?

Engagement plans usually refer to documents that describe who you plan to communicate with about your work. These plans also require information about the purpose of communication and the communication method you want to use. These plans are important because they can translate stakeholder needs into strategy development.

To help create effective engagement plans, it's often beneficial to communicate frequently with stakeholders so you can identify and evaluate their needs and goals. Teams can then easily prioritize the needs of stakeholders when completing projects and accomplishing company objectives or goals.

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