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Job Post Details

Ya YA Foods Corp logo

IT Support Specialist - job post

Ya YA Foods Corp
114 reviews
Etobicoke, ON
$45,000–$65,000 a year - Permanent, Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • $45,000–$65,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday

Location

Etobicoke, ON

Benefits
Pulled from the full job description

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Full job description

About Ya YA Foods:

Ya YA Foods is a dynamic and high-growth manufacturer of liquid food and unique beverages. With over 30 years’ experience, we have evolved into a versatile manufacturer and co-packer of a variety of low acid and high acid beverage and liquid food items. We are a family-owned Canadian business who prides itself in its proven track record of satisfying the needs of global multi-national customers. We are a solution provider for our customers, always striving to exceed expectations on innovation, quality, service, and speed to market. For further information about us, please check our website at yayafoods.com

A career at Ya YA FOODS will offer you the opportunity to…

  • Build a career, not just have a job
  • Work in a dynamic and high-growth company with very skilled professionals
  • Become part of a teamwork focused culture
  • Be a part of an organization that supports your future growth path

Title: IT Support Specialist

Reports to: Vice President of IT

Responsibilities

  • Provide first and second tier technical support for hardware, software and network related issues.
  • Configure install and manage corporate devices including but not limited to workstations, laptops, printers, phones, handheld terminals, and tablets.
  • Perform user onboarding and offboarding.
  • Keep track of IT assets
  • Manage incoming support inquires through a helpdesk ticketing system.
  • Balance incoming support requests and escalation to other IT personnel while attempting to determine root causes to resolve user issues.
  • Assist in creating and maintaining of IT documentation.
  • Observe all safety rules and promote a safe working environment with team members.
  • Maintain strict GMP (Good Manufacturing Practices).
  • Compliance with all rules & policies regarding health safety, occupational safety, environmental safety, food safety, legal regulations, company requirements, etc.
  • Compliance with the Company's Integrated Management Systems which includes, but is not limited to Production, Quality, Food Safety & GMP.
  • Other duties as assigned.

Profile

  • Diploma in Computer Science or a certificate or program completion in a related area
  • Minimum 1+ years of experience in a technical support role.
  • Hands on experience with Office365 environment
  • Experience with PC imaging and deployment software
  • Working knowledge of Windows desktop operating systems
  • Experience with troubleshooting printers and handheld terminals
  • Basic understanding of network topologies, protocols, and routing
  • Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
  • Commitment to continuous improvement and quality of support and service
  • Good interpersonal skills and communication to interact with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • NB: Successful candidates will be required to provide photo ID, banking details, a valid SIN number, and (if applicable) a valid work permit

Why Join Us

We believe that the key to creating and growing a successful business is by investing in our people—some of whom have been a part of our team for over 30-years. This is at the core of who we are, what we do, and how we grow our business—as a versatile, automated manufacturer and co-packer of a wide-variety of beverages and liquid food items. In our view, a happy team means a better workforce, a better product, and more satisfied customers.

Furthermore, we encourage different perspectives and celebrate diversity in our workforce. Where every employee has the opportunity to realize his or her full potential in a working environment that is supportive of everyone. Upon request, we will gladly provide accommodations to any candidate with a disability taking part in the selection process.

Job Types: Permanent, Full-time

Salary: $45,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 1 year (preferred)

Work Location: In person

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