Telesales/Customer Service Representative NCO -
Hamilton, ON
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, India, Guatemala, Panama, Philippines, Puerto Rico, United Kingdom and the United States.
As a trusted leader in providing global BPO services, Protocol delivers Contact Center solutions through a multi-channel contact management strategy. We accomplish this through passionate people leveraging years of expertise and an unwavering commitment to outperforming our competition. At Protocol, we transform each customer interaction into a rich, meaningful brand experience that builds long-term customer loyalty and value. With many clients, including several Fortune 1000 companies, as diverse as retail, technology, energy, health care, financial services, pharmaceuticals, government services, and publishing, Protocol continues to experience rapid and dynamic growth.
Principal Responsibilities
Communicate with potential Customers by phone to solicit orders and quote prices to persuade Customers to buy Client products or services.
Explain services and special promotions to customers adhering to script and Protocol, Client, government regulations.
Complete appropriate paperwork and record necessary Customer sales information at time of sale.
Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest.
Required to meet specified sales per hour goals and conversions per hour set by the Client while maintaining quality standards and adherence to Client requirements.
Participate in projects, duties, and other tasks assigned by management.
Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations relating to job duties.
Knowledge, understanding, and compliance with Protocol policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Qualifications
High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
Previous telesales experience preferred.
Ability to maintain the highest level of confidentiality.
Basic computer skills.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a Canadian Pension Plan.
Apply Online
Workopolis - 11 months ago
- save job
-
block
