Guest service agent
White Oaks Conference Resort & Spa - Niagara-on-the-Lake, ON

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Languages English

Education Completion of high school

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Credentials (certificates, licences, memberships, courses, etc.) Not applicable; Not required

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Experience 7 months to less than 1 year

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Business Equipment and Computer Applications Multi-line switchboard; Computerized reservation system; General office equipment; Internet browser

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Work Setting Hospitality industry; Hotel; Resort

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Specific Skills Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Arrange services required for guests with special needs; Secure guests' valuables; Process wake-up calls; Store and retrieve luggage; Investigate and resolve complaints and claims; Exchange foreign currency; Process guests' departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Keyboarding

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Security and Safety Bondable

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Transportation/Travel Information Own transportation

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Essential Skills Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning

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