CommVault FrontLine Product Specialist Spanish (EMEA)/English - Hours 3 a.m. to 11 a.m. PROEX -
Richmond Hill, ON
Our client's Managed Services Division provides Help Desk, Infrastructure support and monitoring for a number of (offshore) clients as well as Product Support for CommVault.
They have an immediate, and permanent career opportunity for a CommVault, Bilingual English/Spanish (EMEA) Frontline Product Specialist . The Front Line Product Specialist provides call triage for inbound communication from CommVault customers, via telephone and email.
The ideal candidate will bring a hard work ethic, customer interaction, excellent communication skills (perfect English and Spanish) and a desire to learn in this fast paced environment located in Richmond Hill.
As part of the team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Our client encourages and supports ongoing training and development opportunities. They offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage.
Responsibilities:
Verify that customer is under active maintenance and confirm the customer incident detail and contact information.
Review ticket history and knowledge base to determine if there is an immediate resolution to the customer incident. If no such resolution exists, the Product Specialist assigns the incident to the correct Customer Support Focus Group.
Shift is 3:00 a.m. to 11:00 a.m., Monday to Friday, to support Spain's business hours.
Qualifications:
1-2 years of prior Customer Support experience Experience with Microsoft Operating Systems Intermediate level understanding of network topologies Fundamentals level understanding of SCSI transport concepts Experience with Unix-based Operating Systems Experience with MSFT-based office automation software (MS Word, XLS) Ability to multi-task and has exceptional time management skills Bilingual English and EMEA Spanish
Other info:
Shift Premium
Education/Training Opportunities : Financially supported by our client with monetary incentives for completion of certificate(s)
Passport: must be valid for at least 7 months as training is required in the US for 2 weeks.
Qualified candidates contact: Celia Lee at Proex: celia@proex.ca
PROEX - 12 months ago
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