Helping Albertans achieve their dreams by turning the complex world of banking into brilliantly simple solutions. That’s ATB. Is that you?
Coach of the Year. Magnificent Mentor. Visionary. Motivator. Team Player. Whether at work or out in your community, you are the person that knows how to bring it all together. You’re a natural leader and your passion and excitement comes from knowing that your efforts make a significant difference in the lives of your team members, customers and the community around you.
Customer Service Supervisor/Manager Trainee
Customer Service Supervisors/Managers lead a team of Branch Service Representatives responsible for providing quality customer service, identifying client needs and generating quality sales referrals. The CSS/CSM TR is responsible for training, developing and coaching the service team, contributing to the profitability of the branch by establishing a highly successful and efficient customer service team.
As a Customer Service Supervisor/Manager Trainee, ATB Financial will provide you with a comprehensive on-the-job training program. This training will encompass classroom instruction, written assessments, case studies and hands-on work experience in our branch network. Upon successful completion of your training program, you will be appointed to a Customer Service Leadership position.
You will find success based on your ability to:
Lead and coach a customer service team using the Service Leadership practices including weekly goal setting, focused coaching and observation based coaching meetings, weekly huddles and Associate meetings
Identify development requirements for service Associates and ensure timely registration for service courses, as required
Recognize and reward Associates for key contributions
Communicate, and act as an Advocate of ATB's Corporate and HR policies and practices, with Service Associates
Actively recruit Sales and Service Associates from the competitive marketplace
Manage branch sales referral campaigns and targets
Maintain and build customer relationships by providing optimum customer service
Develop and build internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and resolve issues or concerns
Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled and resource scheduling meets the demands of customer traffic patterns
Implement tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch
Participate in branch business planning and budgeting meetings
Liaise with Mid-Office personnel to ensure optimum customer service is provided to all customers and fosters an excellent relationship with Mid-Office associates
Job Requirements :
As the ideal candidate you possess:
Ability to build and maintain a service team focus
Coach to develop and reinforce service skills and behaviors
Reward and recognize service excellence
Set goals, track and evaluate results
Model and demonstrate service activities and behaviors
Demonstrate integrity through consistency of words and actions
Demonstrate an ability to deal with change, make decisions and implement creative solutions
Recognized business degree or diploma, or an equivalent combination of training and experience
Completion of Service Training program or equivalent training and experience
Knowledge of personal lending services and products is an asset
Financial services experience, with demonstrated leadership abilities is an asset
So what can ATB Financial offer you? Career advancement opportunities without ever having to leave the province, direct access to senior leaders, and a voice in our future. Our organization craves change and with that, opportunities abound for the right people. As an award-winning employer-of-choice – we have the best of the best working for Albertans. Sound like a team you want to be a part of?
Advancement. Opportunity. Balance… We get it.
To learn more visit atb.com.
Online applications are preferred. ATB Financial is an equal opportunity employer. We thank all applicants for their interest; however, due to the high number of resumes we receive, only short-listed candidates will be contacted.
Special conditions: Successful candidates must be fully mobile for training and permanent placement within the marketplace they are hired into.
For information on communities where ATB thrives, please visit http://www.atb.com/contact-us/Pages/branch-locator.aspx
ATB Financial - 13 months ago
ATB Financial ("ATB") is a full-service financial institution headquartered in Edmonton, Alberta, Canada. ATB is the largest Alber...