Spa Assistant Manager
eforea: Spa at Hilton Toronto/Markham - Markham, ON

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Our spa offers a selection of signature best-in-class therapies delivered in a nurturing and soothing environment. Founded on the principles of health and wellness, this transformational spa concept offers an extensive menu of both ancient and modern therapies designed to address the evolving wellness and beauty needs of today's spa guest. At our spa, guests emerge brighter: their bodies renewed, their spirit lifted, and their outlook brighter. Our goal is to exceed the expectations of our individual, group and corporate clientele with hands on professional service.

The Assistant Manager is responsible for assisting the Spa Operations Manager in maintaining a competent and motivated team, creating a learning environment to maximize productivity, skill development and staff retention.

Job Responsibilities:

  • Oversees the Concierge and Spa Attendants on duty, as well as the Aesthetic, Massage and Hair Salon Departments
  • Monitors staff performance and provides coaching, counseling, and disciplinary action for staff when required
  • Maintains and monitors weekly work schedules for all Spa areas
  • Exercises yield management duties on a daily basis regarding appointment bookings and work schedules
  • Manages and reports inventory monthly
  • Orders operating supplies, retail and professional products, and necessary equipment
  • Assists in sales blitzes and trade shows
  • Tracks Spa group statistics
  • Enters client contact information into SpaSoft database
  • Assists in answering reception phones and booking spa service reservations
  • Assists other team members in ensuring that each client has a seamless and enjoyable spa experience

Job Requirements:

  • Minimum 2 years supervisory experience in hospitality/Spa environment
  • Minimum 2 years direct sales experience an asset
  • Basic accounting skills
  • Strong computer skills (Microsoft Office)
  • Strong leadership skills
  • Excellent communication skills (written and verbal)
  • Willing and able to provide exceptional customer service, with the ability to make decisions while remaining positive and flexible
  • Ability to multitask and prioritize
  • A "lead by example" attitude is required

Indeed - 11 months ago - save job - block
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